Best Repair And Replacement in Phoenix AZ

WOW!

I've had AJ out to my business TWICE! The first time around, AJ's team was very busy, as expected, but AJ came out a cleaned the windows himself anyways. With AJ being the owner, I was very surprised to see him getting down and dirty. I had him here again this week, with his team., and as always, they did a fantastic job. I cannot stress how amazing this company is, and future they may have.

For new customers, Clean Towers is the type of company that will do their best EVERY time, not just the first. So if you are skeptical to have them come out again, don't be.

Lastly, the pricing is unbeatable, for the service provided.

Thank you AJ, and thank you Clean Towers Team.

Matt has stuck with our problem child pool through thick and thin to get it straightened out. He's very dedicated and has gone to great lenghts to take care of us. He's knowledgeable reliable and most important to me HONEST. Highly and enthusiastically recommended!

Anthony was the tech that helped me by trouble shooting my exhaust issues. He was very honest and did not take advantage of the situation. I highly recommend this company.

Decided to leave this review during my 30+ minute wait on hold with Poolman. While our pool technician has been good, this was only after an initial complaint when we realized he spent around 5 minutes cleaning our pool- leaving debris unskimmed and the basket not emptied. This was verified by our outdoor cameras.

My biggest complaint is Poolman's lack of communication and customer service. I was enrolled in automatic payments for years however, due to some reason unannounced to me, the automatic payments stopped. All while I assumed everything was fine and the payments were being drafted each month as they had been for the prior 2 years.

At no point did anyone call me, send an email or stop service because of this. Instead, they continued to service my pool for months and then send a collection notice in the mail for close to $1000. This is the first piece of mail I've received about this matter, additionally no phone calls or emails.
When I finally got thru, they explained this happened to every customer by mistake however, I couldn't even speak to a manager to ask follow up questions. SELECT ANOTHER PROVIDER FOLKS.

While I have no problem paying for the service rendered, I am baffled at how this situation got to this point and how they except at first communication to pay the amount in one lump sum. I have already filed a complaint with BBB and look forward to hearing Poolmans explanation, that's if I ever attempt to reach or be contacted by a human being.

Poolman- Thanks for the years of service, multiple & recent up charges to more than $25/mo and for helping me to make an easy decision by going with a different pool service.