Best Repair And Replacement in Phoenix AZ

Atomic did a great job and we communicated very well throughout the project. This was my first tile installation and they did a great job helping me through the process. Very happy with my new flooring!

Great customer service. Thank you, David

(Translated by Google) Well it's where I work

(Original)
Bueno es donde trabajo

Very happy how the wood was laid and installed. Everything came out flawless and makes the home flow with good energy.

Allan is a very hard worker who gets the job done on time. He pays attention to detail and complete his work well. He is very well recommended! Great job on my back splash! Thank you

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Ali Karsraee send a skilled team to remove all existing carpet and tile from out recently purchased house. The entire house was retiled. This was a one week long job. The results were outstanding and exactly what we wanted. Ali offered very good advice regarding the project and demonstrated his expertise. We found Ali to be reputable, honest and responsible. We were very fortunate that a friend referred him to us. We would certainly recommend him without reservation for any floor covering project. Lon Miller, MD. Glendale, AZ

These guys are the best! They did an amazing job with my floors! They were extremely detailed and thorough. I can honestly say my floors look better than they did when they were brand new. Thanks to John and Marin for doing such an amazing job. I couldn't be happier!

They have done many jobs over the years for me and my family! They are awesome to work with!!

The folks at Home Solutionz - Phoenix were caring, professional, and enjoyable to work with - both in-store and on the job site, at our home. They helped us find more eco-friendly materials, going over options and pulling samples from storage. They have an appreciation for the art and craft of flooring and took the time to explain nuanced differences in the materials. They worked with us to make adjustments so we could stay within our budget. Their work crew was super helpful, friendly and diligent.Home Solutionz - Phoenix

If you need new flooring you've got to go here. They have a large selection to look through. Doug and Andy will do everything they can to ensure customer service and satisfaction. I've been so impressed with the friendly and professional service. I had bids from all sorts of places, and as soon as Doug started to talk about carpet, I immediately knew this guy was well educated and passionate about flooring. He conveys his knowledge in a way that makes sense and helps the customer make choices that fit their needs and wants. I've learned that the flooring business is competitive, you can buy cheap from big box retailers who care little about you, you can buy expensive from places trying to run up their profits, or you can purchase smart and between the two from Doug and Andy and walk away feeling you did it right. You can't go wrong with these guys, and if a mistake happens, I bet they will go above and beyond to make it right.

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

This business is one of the nicest to work with. They are super people.

Im very thankful ,they did a great job , we shopped around many different flooring companies and we decided to go with them ?

Had different typed, which a lot of them don't.