Best House Remodel in Phoenix AZ

I was ready to schedule cleaning this past week so I emailed them asking how they're reducing risks of COVID-19 infection and they sent me their policy assuring me they wear masks and gloves when cleaning so we scheduled them to come Thursday 5/21--they never showed up (no call /no email until after the scheduled show time). Their management rescheduled for the next day Friday 5/22. The cleaning lady shows up without a mask. We have a newborn at home and we want to be extra careful right now so my wife asks the cleaning lady, very nicely, if she's going to wear the mask. The cleaning lady obviously bothered by the request very rudely responds I can leave if you want, I have another job. She abruptly packed up her stuff and left. Her behavior was abhorrent and unacceptable. I emailed the manager Carla Sanchez explaining that I felt this was unacceptable and I requested she provide a response to how they will resolve this issue. She offered a discount to the cleaning and to come back at 3pm or 4pm. BACKGROUND: we've used Wave for over 5 years to clean our house. I've never been 100% satisfied with the fact that they seem to overwork their staff. They will send one cleaner for a 2500 square foot 3bd/2bath home and it is clear they are under duress to get the job done AS FAST as possible. This results in spotty consistency, and a lot of cut corners. We've had several issues over the years where they miss areas that we requested (and paid to be cleaned), the cleaners don't show up on time, and due to the rotating nature of cleaners you don't always get the same results. Normally they're good about sending another cleaning crew back through to get the missed areas or offering a small discount-- but this is often super inconvenient for the customer and it's awkward as hell because you have to call out the low wage laborer who clearly has been given more work than they can adequately accomplish in a small time window (I view this as a failure on management not the staff). We had one incident where a piece of my wife's jewelry went missing but we couldn't really prove what happened so we didn't want to level accusations. We had requested multiple times to have the same cleaning crew because we weren't thrilled about having multiple strangers coming through our house and some of their staff clearly cleaned better than others (Cesar is awesome!). Unfortunately due to their cleaner's recent failure to adhere to their own Safety/Health policy, we will be parting ways with their services.

Good job as always.

I will never use or recommend this company!

AMAZING we had the ladies in to clean my moms house she recently passed away and we wanted the house ship shape. Just got back and the house looks AMAZING! My mom was there 20+ years and it looks and smells like the day they moved in. Every detail was taken care of ceiling fans, stove, oven, fridge, even under the stair cupboard. Money well spent!!!

She did an amazing job cleaning my apartment. Super happy with the service and the price. Thank you!!

Great cleaning service, always on time, very detailed.