The Cleaning Solution

Very unprofessional. We have had 5+ Airbnbs out in AZ for 4 yrs. They sent multiple sets cleaners that are inexperienced, don’t complete the job and don’t follow directions. Big communication breakdown as the Spanish to English translation breaks down. Not good at follow through.

Very first cleaning I was charged for 2 hours when in fact cleaners were there for 1 hr and it was verified they left for court but stated they worked for a complete 2 hr on work order.

Multiple cleanings had to be re-done because they were not done properly. 1 of my reservations cancelled due to improper cleaning. We have pics for all cleanings.

The last week we used them 2 of our cleanings were not done on the scheduled days or cleaned the days we set the week prior.

After all this we asked for a refund for the remaining cleanings we prepaid for but didn’t use due to horrible cleaning jobs and we were denied. So our last resort since customer service needs were met was to put our experiences out there for others.

Wonderful, hardworking, pleasant people came to help - they are excellent-

They were friendly and worked quickly but did a very good job.

The crew I get has been wonderful. They are very thorough in cleaning and are good about verifying what they are supposed to do. They are so sweet about doing little things that help me out when they have time such as making beds when we had an unexpected guest coming. So pleasant to have them here.

Worst cleaning ever! Don’t hire these people they have no idea what cleaning is and my scripts came up missing from my medicine cabinet

Consider yourself warned. I had to contact my CC to get their horrible service rectified and refunded. They hire/send unprofessional trainees to your home who have no cleaning experience and no idea how to properly clean a home. Bathrooms and floors were left in awful condition and when you call them out on this poor service they become defensive and try to justify their poor service. They want to charge you weeks in advance for their services yet expect you to wait over a month to even start the process for a refund! I will NEVER use or recommend them, just awful. I don't care if it's free, they are not professional, honest and send inexperienced cleaners which is why I had to get my CC involved to resolve their poor services and get my refund.

They did a good job in cleaning my home, gave me a great start to getting my cleaning started. I plan to use this service again.

Anna Downer

I have had Cleaning Solutions for many years and have had mostly the same cleaners who are totally awesome. The ones I didn’t care for, they made sure didn’t return. Their fees are reasonable compared to other companies( be sure and tip the ladies!). They do a good job and I enjoy their company. If I have a special request, the company has been very accommodating as have the cleaners as long as it was reasonable. I highly recommend them and, frankly, I don’t know what I would do without them!

Cleaning solutions is a great service with attention to detail. Highly recommend!

I called over 30 cleaning in the valley. All of them had a waitlist of 2-8 weeks and that’s being generous. We had recently had construction done inside our house, and I live with my 95-year-old grandmother who could not handle the amount of dust that was everywhere… When I called the cleaning solution the lady that answered was extremely understanding but informed me that they were completely booked for the next couple months as well. But, considering the circumstances she took my information and said she would make an effort to find me somebody as soon as possible. I didn’t expect a call back but to my surprise she called me about 10 minutes later and was able to find two girls to come and clean my house the next day! They showed up on time and did a great job with the cleaning even though it was overtime and they had to work into the evening, they did not complain and they got the job done and even stayed a little longer than we expected! I would definitely recommend the cleaning solution, we need more people like them!

As a working gal I have appreciated coming home to a clean house after a long day. Terry and Devvie are 2 of my favorite. Our showerhead was clogged so I bought a new one. Terry, some how, cleaned it up to work better thanbbnit wver did!

3/26/2022.. I would just like to reiterate the terrific service I received from Angie & Trinity this week. I have been laid up with a knee replacement and not able to do much in the way of cleaning. The 2 made my house sparkle and feel clean again! I am so grateful for their services!!

9/29/22. Today I had Bailey and her partner clean. They were busy the whole times they were here! I appreciated the Orr dedication and hard work….smells and feels clean again!

Terrible cleaners stay away from this place I can’t even begin to list all the problems I’ve had with this company I was very disappointed no one even spoke any English and they only stayed 35 minutes

Holly and crew are great! Professional, courteous, and do a fantastic job cleaning. Always accommodating when I have needed schedule changes. I’ve used their services for many years and will continue to do so. Thanks TCS!!

I have used cleaning teams from The Cleaning Solution since 2013. They are efficient, thorough and friendly. I try to have my home ready for them so they can divide up and proceed to work. They are respectful of my things and me. I commend Holly who handles the scheduling and office duties. She, after this amount of time, knows my needs and works with me for a great experience. I certainly recommend The Cleaning Solution!

These people are amazing. I get reminder calls, calls to let me know they are on their way, professional service, detail oriented cleaning. They provide your own personal account manager who responds very quickly. They have been providing cleaning service for us for 7 years. I have a houseful and they are able to keep us clean. Thank you!!

I have been using The Cleaning Solution for 7 years! They have been very easy to work with. They are on time and do a professional job. We have a busy travel schedule and they are very helpful when we need to adjust our cleaning schedule. We have them come every two weeks and that has worked well for us for many years.

We have used the Cleaning Solution monthly for over 20 years. Obviously we have been very pleased with their service and their pricing. They will accommodate us when we need to change a date, or have something special done. The very few times something was missed or not done properly they responded to us right away and fixed it. We wouldn't consider using any other service!

My cleaning team, led by Angie, did a superb job on my dusty home yesterday. They didn’t miss a thing and I came back to a sparkling home! Blinds dusted, floors mopped, perfect streak free mirrors! The attention to detail is greatly appreciated!

We had very efficient cleaners who were very professional. My house looks great!

I would recommend this place but I would make sure you are very clear about what needs to be cleaned and when you find a cleaning team you like, request them moving forward. Some teams go the extra mile and some do a good job, but don’t cover things unless you specifically ask. We’ve had a long relationship with them and while in the past we had our differences I can highly recommend them moving forward because the didn’t give us and worked with us to make things right and for that alone they deserve to be recognized.

I cannot even list out all of the issues I've had with this company. My husband and I have used TCS off and on for several years, and it's always been using their promotion of buy 3 vouchers, get 1 free. Prior to the last year and 1/2, services were always okay. About what you would expect for discounted services, etc.

My list of concerns/grievances with this company are extensive in the last year, year and a half. I'll try to keep it brief and factual just in order to help you make a good decision when choosing.

1- while speaking with the receptionist to adjust our schedule in august, 2018 (needed to change an already scheduled cleaning and wanted to schedule out the future vouchers), the conversation devolved to the point where the receptionist used the phrase 'you people' when addressing me. I assume she was referring to 'us people' as folks who took advantage of the voucher as opposed to having signed a contract with them. If you are not willing to honor, in good faith, something you've sold (they called US about the promotion), why even offer it? Also, the judgement behind the whole conversation was just absurd in a industry where competition is high, and customer service should be priority. I tried to demand (which i hate doing) a refund of the unused portion of our vouchers just to be DONE with them, but obviously it was denied.

2 - scheduling is ABYSMAL, which you will see in other reviews. During the same phone call, i was told that voucher customers were given last priority and that she couldn't schedule out beyond 2 months because they were 'upgrading' their scheduling system. The end result is that in august i attempted to schedule november and december cleanings and was REFUSED services in November due to non availability. Maybe its just my opinion, but 3 months out i should have been able to get something considering we have 100% availability during the week most times.

3 - in March we attempted to schedule our final voucher and the first availability was 5/9/19. The icing on the cake was that the cleaners arrived at 12:48pm and left at 1:58pm (verified by my ring camera). The voucher was 2 cleaners for 2 hours. They came with 2 cleaners and a trainer, but we were never notified of this and that still isn't comparable in my estimation.

4 - only once in the last 2 years have i felt that the cleaning was competent. We had an experience with two women, one of whom seemed to be an in field manager/trainer, and they came out the cleaning after i had the altercation with the receptionist. (i'm very much just assuming the two things are related - they may not be). Every other time it's been mediocre at best. I've not filed formal complaints because i do recognize that i have signed up for discounted services, but given all the other issues, it's just the final straw, you know?

To sum it up? Just depressing, condescending, and unacceptable customer service, almost 1 year to schedule 4 cleanings because we're voucher customers, and mediocre cleaning at the end of the day. Additionally, they called us recently to try to resell us the voucher deal (you have GOT to be kidding me), and they told my husband that now they're requiring a membership fee to get the deal. It's almost laughable. Keep searching if you're looking for cleaners, its not worth the headache.

I’ve been using TCS for years. They are reliable, do a good job and very accommodating. They are always willing to work with my schedule which I really appreciate. I highly recommend them if you are looking for a trustworthy company.

Just tried to book cleaning service, they didn’t have what I wanted in a reasonable price range which is fine, however the woman I spoke to on the phone was rude and had a very condescending tone.

She was constantly interrupting me while I was asking questions and trying to vocalize the services I wanted and my budget constraints, and then simply said “good luck with that” over and over. As if because I am broke due to CoVid layoffs means I am not worthy of her time on the phone.

Extremely rude, no customer service skills, I would avoid them simply not to have to deal with her.

***update***

Increased rating to 3 stars from 1 star, again for customer service not actual cleaning. A manager did call me and “kind of” apologized for her employees behavior, but also made some excuses for her. I understand standing up for ones employees, but do not understand arguing with potential clients.

Hopefully owners can address the situation I’m sure the actual cleaninservices provided.

The team was great to work with. They were professional and did an excellent job!

The cleaners are courteous, considerate & professional.
They do a great job. I highly recommend The Cleaning Solution for all your cleaning needs.

The couple that cleaned our house today was very thorough. They did the basic cleaning and then cleaned blinds and other areas. They are the best cleaners we have had.

Have used The Cleaning solutions for 8+ years, and LOVE them! They send 2 cleaners each time, and the attention to detail is unmatched! Thank you for the great service!

This was the first time I had them clean my house, and after they finished everything sparkled. Angie and Ashley are the best.
Thank you.

I just love this service. They are extremely thorough and kind and responsive! I highly recommend them!

The staff at The Cleaning Solution are considerate of my home. They clean well. And, they are friendly!!

Very professional and polite... went above and beyond... place is cleaner than when I moved it... bravo and thank you...

Cleaners are efficient and thorough. Always happy with their work.

Cleaning I requested was done. I will use these cleaners again.

Everything was done as requested and on time. Everyone was very respectful and kind.

Came in got to work, did a great job. Love to have them back out.

Recent cleaner folded towels and little extra’s that were above & beyond!

I will never use or recommend this company!