Best Residential Home in Phoenix AZ

(Translated by Google) IR castro painting are very professional recommended at ? do not hesitate to call them

(Original)
IR castro painting son muy profesionales recomendados al ? no duden en llamarlos

I chose CertaPro because they had painted inside of my house a couple of years previously. The consultant was very knowledgeable and listened to my concerns. Everything was notated on the contract. The workmen were very thorough. They showed me what they were going to do and had me walk with them while they pointed out items that needed repair and those were included. I received more services than I expected. That is good business.

Randy and crew did a few painting project inside and outside of my home thanksgiving week - one of which was painting my pool deck. I noticed 4/1, just five months later, that several areas on the deck where the paint had chipped off and the old paint color was showing. I sent a photo too Randy who on two separate occasions said he would come take a look. Ive reached out several times and 3 weeks later, not fixed and now not responding. Originally did a great job but doesn't stand behind his work so - only gets 2 stars from me

I wish I could give the job they did 5 stars, but the customer service provided to us throughout the transaction marred our experience significantly. During the initial estimate we were told we may need a third coat, but it was not factored in, nor were we given a possible range. We should have questioned this earlier, as we were charged 30% of the initial estimate for a third coat, even after we were told we paid the final job amount on their last day of work. On top of that, the second estimator was unintentionally stressing out one of our dogs and would not leave the room when my husband asked him to. The work itself went very smoothly. The workers were diligent, polite, and did a wonderful job with our walls and ceilings.

When my husband tried to discuss the multiple miscommunications regarding the estimates, the third coat, and a few other minor things, the project manager kept diverting the subject and was only interested in collecting the rest of our payment. In short, we were very happy with the paint job, but completely baffled and frustrated with the customer service. They charged us way more than the estimate despite their website's promise that they don't! I'm conflicted. They are extremely nice on the phone and have a talented team, but were completely unwilling to discuss or compromise when we clearly had a dispute. At the same time, they couldn't even keep their own numbers straight, so we were charged three times. Yikes. If you go with them, ask a lot of questions and ask them if the estimate is final, or you may feel overcharged, even if the work is good. (Edited to be more succinct)

Mike and his AMAZING crew at Titan completed my condo complex and I couldn't have asked for a better company and crew! They were on time everyday and worked very hard to get it done within the time frame. Very friendly crew and always asked questions and followed up to ensure everything was getting done right. I highly recommend Titan!!