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Eric exceeded my expectations, great floor, competitive prices and on time. I was out of town when I booked the job and when I came home I was greeted with a floor beyond my expectations. My designer wanted his info when she saw the results. I hope people looking for garage flooring with high expectations use First Class Coating

Highly recommend using Cardinal Concrete Coatings. I made an appointment and they quickly called and setup a time to meet and discuss what I needed. They gave me an immediate quote. For a company this size I was impressed on how they use technology to maximize their efficiency and customer experience. Once I agreed to the quote and install day I received a message confirming payment and date. Prior to installation I was notified electronically of their arrival. Two guys came and prepped my outdoor patio/outdoor kitchen. They sanded and leveled the concrete, filled in the cracks and applied the texture and sealant. The installers were very polite and professional. The next day I noticed the top coat was a bit thin at the front of the patio, which is exposed to the sun. I'm guessing due to it being warm the sealant had thinned out. I notified customer service and spoke to Kristin. They sent Darren who supervises all jobs and he agreed that it needed another coat. He told me for the best look it would be optimal if they did a quick sand on the whole surface and add a second coat to the whole patio. I was very impressed as I thought they would have just added a second coat to the front of the patio that was exposed to the sun. Darren said for it to look the best and to ensure my happiness he would add a second coat to the whole project. The second coat was scheduled and they even found an opening and got it done within a couple days. VERY IMPRESSED!!

Upon the initial cleanup one of my stove burner caps must have been sucked up by their vacuum. I notified Kristin and she refunded me the money for a new cap, no questions asked. They were very apologetic.

I have to say I could not be happier by their service, their quick response ensuring I was a happy customer, and the quality of my new patio. I HIGHLY recommend them. I understand problems may surface but it's how we address them together. Great job to everyone at Cardinal Concrete Coatings.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.