Desert Floor Coatings

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.

As a painting contractor, I referred Desert Coatings to one of my favorite General Contractors for a difficult car-wash epoxy application. If you can imagine the abuse those surfaces get, you can also imagine that if shortcuts were made, we would be seeing failure and have to honor stringent warranty contracts.

On shorter notice, out-of-town and in some difficult conditions, they completed on time for the mechanical installers, and trouble free. My client was very pleased, and that pleases me.

I really do not compare pricing as I believe the value is in the service and quality of product. That is the only reason I can not comment on price. As a contractor myself, I know that folks who shop on price alone... will likely learn their lesson soon enough.

Thanks Justin!

Desert Floor Coatings did a horrible job installing metallic epoxy flooring for my medical clinic. They screwed up the preparation and refused to fix it. They screwed up the finish so bad it cannot be repaired. There are holes in the finish from tools, bubbles everywhere and they refuse to clean up the mess they made on door jams, trims and wall. Justin and Tom are liars and unprofessional. The only thing worse than the quality of their work is their lack of professionalism and integrity. Don't waste your money!

I had submitted an inquiry online because I am interested in replacing the flooring in my home and have no idea what the cost is, not even generally. It was my hope to have someone give me a ballpark and then come to my home for a quote. Tom Alan responded and left a voicemail. When I called him back he was unprofessional and dismissive and - it seemed - bothered by the call. First impression is critical for any business. Lost sale.

I have used Desert Coatings on numerous projects. Justin and his team are professional, informative, and honest. Using their services has helped the image of my company and I would gladly recommend them to any other contractor who is looking to make their own personal image shine!

Desert Floor Coatings completed our first project 13 years ago this March. This father-son team are professional and let you know if your project will be delayed due to weather or other unforeseeable circumstances. Our garage floor and patio look excellent, next is a driveway project.

We had our floors done when we first moved in and they looked great. The issue is when your floor settles and there are chips/cracks. I have had an awful time trying to get any response or an appointment even to fix my floors. It looks horrible with a chip right in the hallway and we are trying to sell our home. The customer service is very poor. I am still waiting with no actions after several weeks. I would not recommend them at this time. It is unfortunate as they have a nice product.

The Father and Son team have helped us on multiple projects and we haven't had a single issue in all this time. They are clean, punctual and, fairly priced . To be honest as I'm writing this review there's another project in the works with these guys

We called them to come and look at our concrete floors, we were scheduled for the next morning at 9 am, we even received an email confirming our appointment and a reminder email the next morning about our appointment.
no call no show, we called to follow up and see what happened
no one ever called back

Quick response time! Becky was informative and realistic! I would refer them to a friend! ????

very professional