Best Your Bathroom in Phoenix AZ

David Whitermore, I came to your store today and told you that you're Amazing. I hope your wife reads this since I didn't get a chance to tell her that about you. Passionate, patient, knowledgeable, and a cool man who loves flooring ?. Thank you.

Alan and team get 12 stars out of 10!
They were prompt, cleaned up at the end of each day. The level of craftsmanship and artistry was over the top. Very good eye for accuracy and quality. They treated the job as if it was their own home. I highly recommend their services and would use them again for future work!
Stephan- Paradise Valley AZ

Carmen is amazing! So patient and helpful with no job too small and no hurried, rushed or pushy salesmanship. Then, arranged installation as soon as the product arrived! The crew that helped me was wonderful too. They understood my timeline and worked late into the evening to give me total satisfaction in the job. Then, Carmen stopped by to oversee their work and ask about the service. Loved that they are local, caring and proud of their work!

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Amazing experience and results!

Great variety of products, and knowledgeable owners.

We could not be happier with our new floors!! A All-Rite Flooring did an outstanding job. Friendly, Helpful, professional. I can not sing their praise enough. I highly recommend this company for all your flooring needs.

I picked this vibrant Moroccan cement tile in custom colors which is a service I never knew existed. Either way very excited to receive this and further add to my review but the service I got at Home Solutionz - Scottsdale was 1st class and I’m certain the material I chose is equally as top grade. Have to check out this place the showroom is insane. Classic cars, weird and wonderful floors, tiles from all over.

Fair prices; very good customer service. Installed luxury vinyl planks throughout entire house. The crew was fast and efficient and did a great job.

We were very pleased with this business! They are reasonably priced and always available when you need to talk. They let you know when they are arriving and when they leave. Great attention to detail! Would highly recommend!

Absolutely horrible company. They quoted me two days for tile in two small bathrooms. Job was scheduled and half paid upfront. They call day before job was to start and reschedule. No biggie? I make it work.

Day of job? No one showed up until 1221pm. My two day job is now three. Management? Non existent. Three requests for them to call me. Twice by phone and now by messenger on website.

Bad customer service. Clearly management doesn’t care about the customer. Website says they return every phone call? Has yet to happen to me. Skip these guys.

No Limit transformed my entire house and I absolutely love it! From the custom tiling in the bathrooms, to the flooring throughout, it feels like a completely different home. They also had some great suggestions with design (vertical laying some tiles on a shower wall rather than horizontal) which drastically helped the look. They were excellent on cleaning up and used drop cloths where needed to help avoid messes.

Nice owner...lots of choices

I reached out to Juan at G&C Construction to get a quote for replacing the floors, countertops, and backsplash in my house. Juan responded quickly and came out the next day to walk through the house, get measurements and discuss the plan and provide me a quote. The next day I received a detailed quote with a breakdown of all the costs. He and his crew were able to start as soon as I needed them to. Once I was ready Juan came out again with the crew to introduce me and once again confirm the plan (flooring direction, countertops, etc). Juan quoted 2 weeks to finish the job and they finished in exactly 2 weeks and I could not be happier with the outcome. I have dealt with many contractors in the past, so I was waiting for some sort of hiccup or delay, but that never happened. Juan has been the most reliable and communicative contractor I have ever worked with. I highly recommend him for any work you need done in your home.

I appreciate the experience Russ and his team has. He provided good advice and great workmanship while working through the small or big projects.

Can’t say enough great things about the folks at Home Solutionz - Phoenix. We didn’t know where to begin when we walked in the first time and the team at Home Solutionz - Phoenix helped us every step of the way. We couldn’t be happier with the finishes in our second floor addition. Hardwood, bathroom and shower tiles, everything looks amazing and they have the best customer service I have ever experienced. They take the time to work with you from concept to design to making sure everything comes together in your vision. If you are looking for the best of the best look no further than the fine folks at Home Solutionz - Phoenix.ix

A great company. Very professional and I would highly recommend them to family and friends or anybody looking for a new floor installation.

Had different typed, which a lot of them don't.