Best Hour Service in Phoenix AZ

Professional and Cy was awesome super Professional..

If I could have given a 0 or negative rating I would have to better reflect my view on Express flooring.Things that I liked: I liked the tile I picked (from a very very limited selection) and the initial visit with the salesman was good. He gave 3 day installation estimate (however I do recognize that he should not have made any estimates as he is not an installer).Communication and tardiness was the worst with the installers and all the customer service reps I dealt with. The first day 6/9/2 the first installers arrived within the window given. Every other day, they were late. 6/10/21 almost 4 hrs late, 6/11/21 over 4 hrs late, 6/12/21 less than 1/2 hour late, 6/13/21 3.5 hrs late, 6/14/212 hrs late, 6/15/21 I didn't bother asking anymore. The workers said it would be completes by Sunday 6/13/21. That came and went by 9:50pm 6/14/21 they finished after tiling and grouting the same day and tried to put the furniture back despite the contracting stating Tile must remain free from foot traffic for 12 hours after initial tile installation and 12 hours after grouting.I tried to get the boss and person that spoke English to my house to show him what needed to be fixed and he said he would come but never did. Instead he texted from a new number at 8pm that night asking when he could come pick up the signed paper stating I was completely satisfied with with flooring and installation. I refused to sign as I was completely dissatisfied.The overall state of my house the workers left it in was unacceptable. They got grout and thinset all over the walls, my door, my front walkway, my yard. And I will be cleaning the dust they left for months. I will have to repaint one of the rooms as I am unable to clean everything from the walls.The quality of install was horrible (proven by the fact a new team had to come in and replace tiles---they said they had to order 10 boxes with 6 pieces each so 60 different tiles, and there may be more needed as the second set of workers are on day 2 of their work).Trying to work directly with Express flooring to get my installation completed was the worst experience of my life. If I could go the rest of my life without dealing with Express flooring I would be grateful, unfortunately I know I will have to deal with them again when my floors need to be replaced or repaired. The people I worked with include, but is not limited to the following: Heather, Cali, Cory, Mike, Robert, Bob, Kylie, Araceli, Henry, Lisa Paige. Lisa and Mike were the worst and really didn't care and also disconnected the call. Cali was great because she actually asked what the issues were before trying to pass me off. I was told at least 5 times someone would call me back and no one did.I have even reached out to the CEO Steven Silvers and have not heard back at this point.The quality of installation is horrible. I had two areas, 1 smaller area which is the family room and a larger area (front room plus formal dining area). The workers spent 5 to 6 days on the larger area and there was plenty of time between tiling and then grouting. The second smaller area they completed tiling and grouting the same day. The smaller area is completely uneven. The pictures I have added to my review are the pictures that I took to show how much tile had to be replaced. I also have many pictures I took each day to show the progress that are timestamped.I have yet to get get a sincere apology and I regret not going with a smaller company. Please please please, save yourself the time and stress and use someone else.

They have the best Flooring deals in town and can help with everything including installation.