Best Hard Floor in Phoenix AZ

We hired Atomic to remove ceramic tile and install vinyl flooring, and it was a disaster. Despite their promises, they did not take any measures to minimize the mess during removal. They didn't order enough flooring and sent just a single guy to do the install, so our 4-5 day project took weeks. We immediately noticed several spots where the flooring was uneven and had to beg them to fix it. Throughout the process, we were made to feel that we were the problem, instead of the substandard flooring. We hoped that once it was done we would like the flooring, but no such luck. We have dead spots and sinkholes in several places and though our flooring is less than 6 months old we have corners coming up and falling apart already. Hiring Atomic was one of the worst home-related decisions we have ever made.

UPDATE: We contacted Atomic about the problem areas and they agreed to come out and make it right. On the eve of the repair job, they wanted us to sign a legal document saying we would change our online review in exchange for the repairs being done. When we said we were not going to sign any such thing, they came anyway (though the sent the same installer who did a substandard job in the first place). So far, the redone parts look good (its been 3 days), but there are still a couple dead spots and uneven flooring. If they cannot get it right after three attempts, we give up.

Helpful and very attentive.

I just dropped off two pallets of flooring, they opened their dock early for me, the people were passionate about the jobs they provide to their community, the “boss man” came out and made sure I was being taken care of and not having to wait to unload, employees were fast, efficient, polite, well groomed, skilled, and gave myself and my co-driver 2 bottles of cold water each when they realized we were from out of town and were just winging it in the desert lol.

Kinda makes me wish I lived nearby just so I could patronize such an awesome business.

The Flooring Professionals crew was amazing! I used FP for a 1900 sq ft floor leveling and vinyl plank flooring install. The FP processes are truly dust free and of exceptional quality. The crew was always on time, they worked carefully throughout the home, answered all my questions throughout the process and completed the projects on time. I would absolutely recommend FP for any floor leveling project, they are truly experts!

One of the better experiences I had when finding remodeling contractors. John was very involved and remarkable commitment to quality service. The rustic floor that I was aiming for, John knocked out of the park. The investment was worth it and makes my whole interior have that high-end feel/look.

Scott and his installers did an amazing job with our bathroom remodel and tile flooring. They were very polite , on time and cleaned up after the job was complete! Would totally recommend Scott and his crew of experienced installers for any remodeling jobs.

Matt was recommended to us by our neighbor to do our flooring. We are extremely happy with our new hardwood flooring! The quality and communication was great throughout the project and we would recommend Phoenix Flooring to anyone.

Audrey from Home Solutionz contacted me about a master bath remodel that we had been looking to do for the last two years, I told her I wanted to make sure they were going to manage this project and all the work could be taken care of BEFORE WE STARTED and she indicated that she had all the subcontractors lined up. We delayed agreeing until she promised to get all the vendors together to go over the work before the project started to make sure there were no issues with the various work that was scheduled. That never happened, even after the project was delayed by a week ONE HOUR before they were supposed to start. She only showed up on the first day work started (the day the project was fully paid for) and never returned and only finally texted me after everything was supposed to be done, never called to see how the project was going while it was happening. I ended up managing everything. One of the subcontractors for the drywall and glass block work only showed up a week after the project started and then never actually submitted a quote, so I have to go out and find other contractors to finish the work so I can actually USE my bathroom, and it wasn’t available for guests this thanksgiving, that was fun.

The actual tile work that Martin and his father did is excellent. The plumbing work by Freddy of AC by Jay was also good, so the subcontractors were great. That was the only thing Audrey was correct about. I’d hire the subcontractors again and refer them to others, so that is the only thing Home Solutionz actually accomplished. We canceled part of the install, yet that part of the job was never refunded and we have been charged the full amount, although a couple of extra $10 trimpieces did need to be added on, so I guess that equals out, NOT, but they wouldn’t know about it because nobody from Home Solutions even bothered to talk to me after they had charged my Credit Card.

So IF you want to pay a middleman who never actually does anything other than put you in contact with subcontractors who aren’t big enough to have advertising budgets, go ahead and hire Home Solutionz. I did receive one text from the Briana, the project manager, only that it was being delayed by a week exactly ONE HOUR prior to starting and after I had received several scheduling emails and texts confirming that work was going to be started on that Monday morning. Otherwise, I was inundated only with emails from this company requesting referrals for a $100 kickback from the company. I won’t be using Home Solutionz again and I doubt I’d ever recommend them or whoever Paul Turpin is.

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

We used urban customs for tile flooring installation 4 years ago in two of our spare bedrooms and contacted them again when we had a water leak and had to get the rest of the flooring in our house replaced. Rachel was a pleasure to work with and remembered us and what our tile looked like from 2018! She also gave us some great advice regarding our kitchen remodel as well. Would highly recommend this company, our flooring looks amazing!

Spoke with one of the owners, Mark Williams. He made an appointment to review refinishing my stairs. He chose the time and date. Never showed up, never called, did not respond to messages. Beware doing business with this individual or company! I have let those who recommended this company know how they do business.

I had a great experience with Royal Wood Flooring. My house was built in the 20's, and they made my floors look like new. They were on-time, fast, and fairly priced. I have recommended them to several other people.

Matt & crew just completed a dustless travertine floor removal for us (1400+ sq ft). They completed the whole job in a little less than 3 days, which is amazing! They worked so incredibly hard — tile removal is not for wimps!

Matt responded very quickly to our initial communications. He answered all of our (many) questions with great patience. Matt showed honesty and integrity when he came to measure for our free in-home estimate, and we ended up having less square footage to demo than we originally thought, which saved us some money.

They showed up every single day on time and got right to work. They were courteous, friendly, and respectful of us and our home. They moved heavy furniture and appliances without charging us additional fees for doing so. They cleaned up after themselves thoroughly every day before leaving. They were able to remove our stone floors around existing cabinetry without causing any damage. The whole process was quite clean, and we consider the money spent for their services to be well worth the investment.

We would recommend them to family & friends without hesitation!

Had different typed, which a lot of them don't.