Best Floors And More in Phoenix AZ

Carla is a wonder. Highly knowlegeable and full of energy. And supremely patient.
The showroom is highly stocked with tile and flooring samples, and what they don't have they can get readily.

Had entire house 1300 sqft old tile removed and wood grain tile installed and it looks amazing!

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

Very professional, reliable, and enjoyable to work with. His crew are top notch; professional, reliable, and informative. Kind is the word that comes to mind, their work is beyond expectations. Thank you. A joy to work with!!!!

If I could rate a zero, I would. The first contact with Andy (owner/operator) in his store was great. But then something changed and the owner became a nightmare. He talks WAY too much and it's very difficult to get him to answer the specific question you ask. He never called us back when he said he would and we always had to be the ones to initiate a conversation. He was unbelievably slow with everything and took us calling multiple times and going back into the store again to get any movement. He finally came to our house to price it up and when he told us the price of the flooring, we were happy with it. A couple weeks later, the price was suddenly about $5,000 higher than the original price he gave us. When I pressed him on why, he gave many excuses like there were a couple more stairs he forgot to add in plus removing the floorboards etc, none of which would explain the $5k jump in price. I kept trying to get to the bottom of it with him on the phone when Andy suddenly yelled, take your business somewhere else, don't come back! and hung up the phone. Really unprofessional company! Luckily the owner was so slow with everything, that we didn't start the project with him and are now going with the much better/cheaper/more professional Flooring Express.

It’s a great company! We hired them to do our flooring before Christmas. And they did an excellent job in a very short time! Our family we are very happy with their work. Good quality, fast, on time, and very clean. We highly recommend them.

Great service, Orlando installed all the flooring in my rootbeer business

Talk to Jeff, he's one of the owner
s he's awesome he'll get your job done right.

My Residential flooring contractor was very meticulous and made sure the job was done correctly. He took the time to ensure that the floor was level and properly fitted, and that all the edges were flawless. I'm quite happy with the outcome because the final product was exactly what I desired.

The best place to call for all your flooring needs.

As a Realtor I have been working with Shop Save & Floor for 6 months. I have done all kinds of work, from sales to management. I would recommend him to any who is looking for a professional in the field of building construction

Great experience and good staff with Tim and Marsha.

I love our company and our hard working team. Thank you to all of our customers for your business!

Terribly managed outfit.The installers barely speak english and the owner is too busy to deal with issues that may come up.This company is your typical kind that will secure your work and then sub it out to Julio so they can pay less . Result is poor quality,not done on time and you will have to babysit your own install . That's if who they send to you can speak english.

My flooring looks sooo good! I’m so happy with how they turned out. They guys at Phx floors are very professional. They were able to finish both of my bathrooms in 9 hours. I couldn’t believe how quick and efficient they worked. I will definitely hire them again for future flooring needs.

OMG. The service we received was truly amazing.After multiple people from other companies either didn't call back or flaked out on a tough job, Jason from AZ Floor King really came through. He was in constant contact. He was on-time. And he had a can-do professional attitude. In other words, he focused on wanting to solve our problem. He didn't give up and he worked incredibly hard to come up with creative solutions until the job was done right.

We had our floors done when we first moved in and they looked great. The issue is when your floor settles and there are chips/cracks. I have had an awful time trying to get any response or an appointment even to fix my floors. It looks horrible with a chip right in the hallway and we are trying to sell our home. The customer service is very poor. I am still waiting with no actions after several weeks. I would not recommend them at this time. It is unfortunate as they have a nice product.

I want to congratulate the install team. They did a fantastic job and finished early after installing 2 rooms