Best Commercial Systems in Phoenix AZ

Eric with First Class Coatings has done more then 4 projects for me over the past 3 years. Each project was self managed. Even though I managed the construction daily, I never had to ask him the next steps. He always informed me to detail, on where the project stood in schedule and every project was completed on-time or before. Some projects were large and were 5 day installations. Never missed a day, including weekends to finish ahead of schedule! Had a client damage the floor on accident, Eric was promptly out for a - Fee Repair - .... Amazing customer service... Couldn't say enough about his dedication to quality and details in the installation.. The job sites were cleaned up daily and his firm left strong impressions with my clients.. If you want some of the best service and fantastic finished work with epoxy floor coatings and concrete surface preparation. Call Eric, he has my endorsements.

I was in need of a durable and long lasting solution for my garage floor and they delivered just that.

They did an absolutely amazing job on my garage floor! My friends Chad and Mike could not believe the before and after pics of the garage and want to have theirs done too!

These guys do wonderful work! They are honest, hard working, and a pleasure to do business with. They did an amazing job on my countertops and floors. Would definitely recommend to anyone!

From start to finish, top notch customer service. The quality was also better than a couple other companies I looked at while being at the same price point.

They also had the more options to choose from than the other companies while.

I love our company and our hard working team. Thank you to all of our customers for your business!

Exceeded expectations. Crew was on time, friendly, and competent. Will recommend to friends.

I used Desert Coatings (DC) to do painted concrete flooring throughout our house back in August or September of 2017. The flooring consisted of a total of approximately 1,700 square feet of flooring. The house that this work was done at was a vacation house at the time, so I wasn’t there to supervise the work when it was done. Other work was being done at the house by another contractor at the same time. Overall, the final finished floor was okay, but there were some things I wasn’t happy about.

During their install process I received a call from my general contractor that the flooring installers had gotten cement material all over the newly painted doors and baseboards. I called DC and they gave me a $700 credit to have the doors and baseboards fixed and repainted. After the flooring job was done, I came out to the house and discovered that the workers had spilled concrete in various spots on my newly painted patio cool deck. I was able to power wash some of it away, but some still remains to this day.

In a bedroom some tile had to be removed and DC had to use a self-leveling concrete to even out the floor, as well as raise a portion to make it level with the rest of the room. When I was able to come out and look at the flooring, I noticed that this area was very wavy and had bumps in some spots. I called DC and they came out and applied another coat, which improved it, but the finish still wasn’t smooth flat in the end.

In the living room they had to fill the entire room with about 2-3 inches of concrete to fill the void left by removing the existing wood underlayment that was previously used to build up the floor. Where this new poured concrete met the existing concrete, a crack developed about 6-12 months later, which caused the paint to chip away. There were a couple other cracks that developed too. I called DC and they sent someone out to fix it. The repair consisted of them applying more paint over the cracked area. The repair ended up not being flush with the rest of the finish, and the color did not match the rest of the flooring. This crack is in a prominently noticeable area of the house too.

Fast forward to 2020-2021, the crack reappeared and the paint began to crack and chip away again. I didn’t call DC right away because I still was not living in the house full time yet. After moving in full time, the chipping away became worse from walking over the area. I called DC twice in August 2022 (8/25 & 8/29), both times reaching an answering service. They said they would pass the message along and someone would call me by the next day. No one called me back. After the second call I decided to start emailing them (9/1/22). The first email response I got was that Tom Allen (the owner) was out of state that week, so I waited about two weeks and emailed them again (9/14). I received an email back (9/16) stating that they were on vacation and would call me back when they returned. I waited a month and did not receive a response, so I emailed again (10/17/22) and received no response. I emailed a final time (10/27/22) and again no response.

In addition to the above there are a few spots here and there that I wasn’t happy with – under the kitchen island (uneven finish and sheen), a few wavy uneven spots here and there throughout the house. I didn’t write a review at the time, because I just figured I’d live with it as is, but now that I can’t get a response from them, or have them come out to do the repair, I’m writing a response now.

I do not recommend and would not use Desert Coatings again (I felt this way before the lack of response, but even more so now), especially if you’re looking for a high-end finish. I have since read other reviews where they do not respond to follow up calls for repairs when needed.