Best Home Kitchen Remodeling in Phoenix AZ

On another longtime customer's recommendation, we used Arizona Floors for the travertine flooring and granite counter tops for our remodel. Nicole was the designer, and she was EXTREMELY helpful. Communication & availability of staff was excellent. Nicole's skill and knowledge was amazing. She knows her stuff, and it helped in countless ways. She worked closely with the supplier of the granite slabs, taking exact measurements of the slabs themselves and crafting a layout for our kitchen that optimized the stone. That way, we only had to purchase two slabs, instead of three, saving us hundreds of dollars. Installation of both floor & counter top was PERFECT. I used to work for a floor covering company, so my standards and expectations were high, but Arizona Floors did not fail. I highly recommend the company to anyone.

We used urban customs for tile flooring installation 4 years ago in two of our spare bedrooms and contacted them again when we had a water leak and had to get the rest of the flooring in our house replaced. Rachel was a pleasure to work with and remembered us and what our tile looked like from 2018! She also gave us some great advice regarding our kitchen remodel as well. Would highly recommend this company, our flooring looks amazing!

Wonderful. We loved working with Carmen. She is patient and has a very good eye for color and design.
Corey, our tile setter, was great. He is very knowledgeable about laying tile. We enjoyed working with him in our home.
Our tile flooring is impressive.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

We love our new shower! These ladies are professional, prompt, friendly, and have a great eye for design! Thank you!

This is an excellent floor covering establishment. They have a HUGE selection to choose from, at all price ranges. Daniel was especially helpful in guiding me through the varieties of carpets and pads, with their respective pros and cons. I may add that the installers were very easy to work with, courteous, and very helpful in restoring the room to its original state. All work and orders actually came in before deadline.

Got my kitchen and 2 bathrooms redone. Very happy with the guidance and professionalism I was served with by this company

Did a good work in my house for a gaming room and bathroom.. recomend 100%

Where do I begin? After beginning and extensive, full gut remodel, my G.C. left me high and dry with a demolished home and ran off with most of my money. Juan and his crew swooped in like the Avengers to save the day, not only finishing the job, but doing so with better quality than I would have gotten from the original G.C. I could list many positive adjectives to describe Juan as a person and as a professional but I'll give you the main one: INTEGRITY! That's right, INTEGRITY, a characteristic sorely lacking among the General Contracting industry. Juan is that needle in the haystack; that diamond in the ruff; the guy you call when you want it done right and at a fair price. The math is simple: G&C Construction = Piece of Mind!

Vartan was amazing! He not only responded quickly, but was able to start the job quickly too! The floors look absolutely amazing! They were willing to work around our schedule and gave great recommendations on what would suit our lifestyle best. I would definitely recommend PHX Floors for all your wood floor install!

They were willing to guide me through all aspects of the install process. The crew is trustworthy and I did leave them alone a couple of days. Highly Recommend.

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

One of the worst companies I've ever worked for. Constant inappropriate behavior. High school drama. Favoritism. Supervisor and managers are disrespectful and do not care about your success as an employee. Training was ridiculous and they do not care. Its a joke how bad training is around the office. Lindsay Anderson(Director) laughs about it. Things weren't going good for the company as a whole. Constant mistakes. Losing money and bad service. That's why the turnover rate is really high.

In the beginning I would have given our project a 1 but after a change in management and crews I have wholeheartedly changed my score to a 5 in all categories thanks to Scott and Jose’ correcting and finishing the job of tiling our bathroom remodel in an artistic and professional manner. We love our bathroom and the tile is what makes it great! Thank you!

These guys are great, easy to work with and reasonably priced!

Guardian Garage Floors came out and installed a quality floor. I little more than other contractors but worth every penny. Great customer service, start to finish! Well done and thank you!

Had different typed, which a lot of them don't.