Best Commercial Design And Installation in Phoenix AZ

David was very cordial and helpful today during our scavenger hunt to match some old tile. He gave us genuine insight on products and spent time explaining what options might work best in our situation dealing with water damaged properties.

Very happy how the wood was laid and installed. Everything came out flawless and makes the home flow with good energy.

Alan did an absolutely fantastic job! We really feel lucky to have found him. We had several quotes from a variety of bathroom remodeling professionals. We could tell right away that he knows what he’s doing and made us feel very confident that he would do just what we wanted. He is a perfectionist. That is what you want when doing a bathroom! His quote was absolutely fair. His communication was excellent. His timeline was realistic. He works very clean. Always cleaned up after himself. He was very good about some of the changes we made during the process. In fact what started as only one shower remodel became two. He works with an expert plumber that did excellent work. (Simon’s Plumbing). He also has a fantastic glass guy. (AJL Glass). We are so happy with the work he did we recommend him to anyone. We will be having him back to do our floors In the future. He really is the best choice!!

Cy just came to our home to give us an estimate on new flooring. I was really impressed with him on quite a few levels - he was knowledgeable and patient with my questions. He also gave me some very candid advice that definitely was more in my favor than his own. I didn't feel like I was being sold I felt like I was being informed. Great experience thus far, I look forward to working with these folks further.

We looked for years to update the flooring in our home. We walked in Home Solutionz - Phoenix immediately saw the wood flooring we wanted. They were fabulous. So clean, courteous and on time. We could not be happier with the materials and quality of work. I highly recommend their services.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Outstanding service in all aspects.

I had a good appointment to get a quote and they seemed high quality but I was not willing to pay the high price.

I had done my research, and I found Home Solutionz - Scottsdale to be the only choice for me. Their staff were wonderful. Their knowledge and service made it an absolute delight, we love our new flooring

Hernan did a wonderful job.. I would recommend him to anyone needing tile work.

Installed plank tile in my home and the floor looks great. Very good work, reasonable price and easy to work with.

Had different typed, which a lot of them don't.

We called them to come and look at our concrete floors, we were scheduled for the next morning at 9 am, we even received an email confirming our appointment and a reminder email the next morning about our appointment.
no call no show, we called to follow up and see what happened
no one ever called back

Spoke with Karen who is an estimator and she said she would review my specs and get back to me. Instead of being professional and saying the job was too small or they were not able to do it she just blew me off, refused to return my calls or my texts. Very unprofessional and not how you handle clientele. Bad business practices.?