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Holtzman estimated its team would begin work on our project in May 2022, with a ‘conservative’ estimated completion date of October 2022. (Timeline was important to us because our first child was due in January) did virtually nothing over the first three months; employees visited the site 6 times during that time period. Work did not begin until September 2022, after we expressed concerns to owner and assigned a new superintendent; at that time, owner estimated December completion. It is now mid-January and work is ongoing. We brought our newborn home to a rental and have no idea when we will be able to return to our house.
We went with Holtzman because of their online scheduling/calendar tool. This tool is supposed to allow the client to (1) get a sense of what is happening when, in terms of the overall project timeline and (2) know which tradesmen are coming to the site on which day. It did not deliver on either account, as the calendar is almost never kept up to date or filled out more than a few weeks into the future. As far as the overall project timeline, we asked superintendents and the owner for a project schedule at least 20 times. The most we got (verbally) was a tentative date. As far as knowing when specific tradesmen and inspectors would be there, people would show up when no one was scheduled (including an inspector who needed a $300 check), or, conversely, we would make sure we were available only to have them not show up. The lack of scheduling was not just inconvenient; it had a big impact on the project itself, because no one seemed to be ensuring various jobs were being done in the correct order. Work had to be undone/redone, wasting everyone’s time.
We hired a residential architect to draft detailed plans for the home addition. Plans were signed off on by mechanical, structural, electrical and plumbing engineers, as well as the city of Phoenix, which permitted the project. The Holtzman team had full-size copies of these plans at the site. Various Holtzman employees and subcontractors repeatedly disregarded the plans, creating a cascade of problems. There are too many instances of the plans being ignored to list them all, examples include (1) discarding an electrical panel that was supposed to be relocated and installing the new electrical panel in the wrong place, affecting where the HVAC unit could be installed (2) installing the primary kitchen window 2 inches lower than indicated, jeopardizing ability to install outlets and switches where indicated (3) building master bath ceiling at wrong height (4) ignoring instructions to slope the slab under the new master shower, later requiring the slab to be redone, and so on.
After repeated attempts to work with our first superintendent, Joe Clark, to resolve concerns about lack of progress and poor organization and communication were unsuccessful, we asked Joe to coordinate a meeting with company owner Brandon Holtzman. He misled us, setting a meeting with Brandon for Saturday at the Holtzman offices. After showing up for the meeting, we found out that Brandon was out of town and didn't know about the meeting. Joe showed up late and we questioned him about Brandon’s attendance, Joe started yelling at us to “Get the f-ck out of here (the Holtzman office.)” He then followed us out as we got into our car and continued to stare at us as we left. Brandon was apologetic about the incident and assigned us a new superintendent, but it was still jarring. Under the second superintendent, the team left our property completely unsecured one day: front door unlocked, back door left wide open, side gate left open, keys to home left in construction area, and lockbox left open with correct code displayed. When we expressed our concern, the superintendent blamed us for not living there at the time (despite being strongly encouraged to move out during bulk of the demolition and construction phase) and told us he “never signed up for being the gate keeper.” Our third and current superintendent, Cory, has been one of the only redeeming aspects of working with the company.

Everything was done great. I would definitely recommend them a five star for their great quality work.

Amazing service. Highly recommend!

Luxury Remodels took care of my kitchen remodel due to a damaged water leak and this was a first of a kind experience for me...however with their excellent team of skilled laborers. their project manager and Tim and Jerry I was very impressed with the results and their attention to detail and customer service. I definitely will contract with them again for my next remodel project! Thank you everyone for my new kitchen!

Wow this guy is incredible. The owner Dion was very flexible with the scheduling he made sure to adjust the scheduling of the estimate so I can pitch my kids up from school. Then I ended up changing my mind about the color I wanted for my kitchen and dion took the paint back for me and exchanged it for the new color I wanted. He understood that I am a busy single parent and made me feel very comfortable whenever he brought his crew around. He even introduced everyone to my kids so they would feel comfortable.On to the quality of work , it's simply superb! I've wanted to redo my kitchen and bathrooms for years and the turn out was even better than I imagined. I've already recommended Dion to several friends and they have all been very happy with the quality of work and the professionalism dion and his crew showed them. I'll be calling him for all my future construction and carpet cleaning needs.
Thanks Dion!

very knowledgeable cordial and professional

We Calvary Restoration LLC have been working with Offcut Interiors- Home Remodelling for some time now and I can honestly say that it has been a great pleasure to work with him in every project we’ve worked together. One thing that I appreciate greatly is the fact that he puts customer satisfaction first. Look forward to seeing what the future holds for offcut interiors home remodelling.

Used the Handyman Connection today for the first time. Our handyman was Rob who was excellent. He was professional, showed up early, finished the job under budget and in less time than he originally said it would take. I mean really? He must not have received the contractor hand book (show up late, under bid and under deliver while being rude). Couldn't be happier and we will be requesting Rob in the future.

Our job was a simple drywall patch but it covered a large area and he managed to match the existing texture perfectly.

Excellent service and very good communication. He is very attentive to details, highly recommended.

Honest and reliable

Robert was easy to work with and willing to take on all of my special request. Our work only extended through the planing and design phase, but he managed all the details well. I was able to speak face to face with the project architect, and he worked with the City of Mesa historical district to complete all permits(they are a pain). Overall I was pleased with the communication, design and planning that occurred during my project planing phases.

We just completed our whole house remodeling done by Elodia, and her Son Ivan. We cant say enough on how efficient they were the whole crew that was involved were very perfectional! We ran into a few snags but they were quick to make everything right!
They gave us great design options and yet listened to our ideas as well! I highly recommend this company to anyone looking for remodeling of any kind! Great people skills!!
We are going to miss seeing them!

123 Remodeling team did a great job on my fairly large kitchen project. They remodeled a very dated kitchen, and I couldn't be more pleased with the results and the experience. Their team is outstanding: professional and responsive. Their designer provided great guidance and was wonderful to work with. Project manager, Ben, kept all running smoothly and handled any and all of my questions. I now have a kitchen I can really enjoy. I highly recommend them!

They did the job well and I was fully satisfied. There were some pieces of wall panels that were damaged that they will replace. Thank you management for responding back.

They do such amazing work! My shower head broke several months after install and they came over no problem and replaced it!

McGriff Flips has an amazing team who get the job done right. I had their team come in for a small remodel on my kitchen and they got the job done efficiently and effectively in the timeframe alotted. I will definitely hire them again in the near future.

It has been ~1 month since my bathroom upgrades (master and hall) have been completed and I can't be happier. It was a pleasure to work with the team @ Signature. My Project Manager Mike was great and the workers were professional, courteous and competent. I have to give a shout out to Chad who was at my home ~80% of the time.

As with any project when you open up walls or floors you never know what you will find. As it turned out the master bathroom shower pan was not installed correctly and required additional work to repair. Mike worked with me to understand the issue, and fix as well as worked with me in regards to the added cost. He also was great in sourcing materials to match the existing tile.

The overall experience was better than I expected. Mike was great at keeping me informed and setting expectations upfront. Providing tips on how to make the experience less frustrating. And when I called with a change or a concern he was always understanding and helpful.

I plan on using Signature for my Kitchen upgrade next year.

Great sales lady. Very professional, knowledgeable and nice. Found exactly what I want. Thank you

I'm trying to get a quote. But got hung up on. Not a good experience.