Best Bathroom Improvement in Phoenix AZ

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

My wife and I did a lot of research collecting and formulating in advance our goals for our kitchen remodel. Steve Shinn and Aaron Thomas were extremely professional in every phase of the project. Our 1981 semi-custom home in Tempe was not an open floorplan by design. Steve listened and looked at all our research and together we came up with solutions that met our expectations and budget. Steve applied the classic work space triangle concept that is the cornerstone to making our new kitchen chef friendly. He included some extras like the pull out vertical pantry cabinets, deep appliance drawer cabinets and two waist-high spice drawers that are all utilized daily. Soffits were removed to allow full height upper cabinets greatly expanding cabinet capacities.

We wanted the warm look and feel of wood cabinetry. In particular we liked the minimum reveal look associated with modern European style cabinets. Steve did trade-off comparisons for us on locally crafted vs factory cabinets from the east coast. The local source worked out well as some unplanned adjustments were quickly crafted with little delay to the project.

We further challenged Steve with our lighting and power requirements. We have zoned ceiling lighting with small LED can lights as LED's were then becoming reasonably priced. All the appliance power outlets are hidden under the cabinets and under the granite breakfast bar. This solution allowed for a plug free stainless steel continuous backsplash with under cabinet mounted LED lighting.

In summary: Our experience using Homework Remodels was beyond our expectations. They should be high on your list to talk to and see if they can be the solution you have been looking for your remodel.

SheWorks did an extraordinary job replacing all electrical wiring and switches after rodent ate away wire covering under our mobile home. They arrived on time, completed all work, cleaned up and only charged what they quoted even though this job was much more extensive than anticipated. I highly recommend them without any reservations!

After Ben did a fantastic job remodeling our daughter's kitchen, we hired him to remodel our kitchen and great room. This project involved removing a fireplace as well as some walls, and replacing floor tile throughout. Ben was easy to work with and highly dependable. He coordinated with our kitchen designer and communicated with us every step of the way. We were very pleased with Ben and hope to hire him again in the future.

We used Atelier507 to remodel our kitchen, install new floors, build a closet and other misc items. We are now planning remodeling our master bathroom. Not only are they professional and reliable but Bobby and all his team are a pleasure to deal with. Bobby also helped with designing our projects and his advice was extremely helpful. I would highly recommend them.

Pleased with the whole home remodel by Luxury Remodels Company, we give them five stars.

I was treated well and serviced top notch, very happy with Jake installing Windows, they were punctual and did the whole house in one day! The whole thing! We recommend. As a realtor I get to work with many contractors and it's easy to tell who stands above the rest.

Shannon and his crew did a wonderful job on our remodel which included putting in an all new guest bathroom and laying new floor tile in the kitchen and sunroom. All members of his crew were always very professional, very skilled, very considerate and a pleasure to work with. They all worked closely with us to make sure the end product was exactly what we wanted and Shannon was always very responsive to our questions and concerns. As other reviewers have said, he exceeded our expectations. We couldn't have been happier with how the projects turned out and Shannon will be our go to guy for any future home improvements.

After months of searching for a company to remodel my bathroom and ended up calling Independence Home Remodeling based on a coworkers recommendation. After calling and getting a quote I decided they were the right company for the job and the entire job was done quicker than expected at an affordable price with quality work that can't be matched.

Best Company we hired by far/ Highly competent and professional company were have ever hired. Mike provided constant oversight and communicated project status on a regular basic. We like the fact that this was a family owned business. The owners are so professional. We received calls from Judy asking how are project was going and always made sure we were happy. If there were any issues or if she could help with anything along the way. Their employees are top notch. Each one of them took care of our home like it was there own. clean and professional in every way. The workmanship and quality you wont find better any were. This company finished on time on scheduled and with in budget. Don't Hire any other company then this company. The best in Arizona by far

I had them remodel my bathroom and it’s beautiful. Kasey was awesome! They talked us through the process and were more than willing to answer any question and address any concerns that we might have. I would totally use them again and would recommend them to anyone looking for a remodel team that strives for excellent customer service.

RMS has done a remodel of my daughters house. The remodel included removing popcorn ceilings, restuccoed the entire house, paint, replaced kitchen, bath and all lighting. His work was of high quality and workmanship. Would highly recommend.

I needed help with a damaged cultured marble shower surround. Scotty was awesome. He had the correct material on hand and his price was very fair. Will definitely look to AZ BathMasters for future projects!

Tony did a great job. I am already putting together my next To Do list.

Great service! Timely and professional. Will use again

Stronghold was one of the best if not the best home contractor that I've ever worked with. Trevor was attentive and communicative, always available when we had questions or concerns. He offered suggestions when we decided to change directions during the project consultation and was able to offer design services to help us bring the project off the way we had imagined. The quality of his work was excellent, and you could tell by the level of detail that he took pride in his work. We will be using Stronghold Remodeling again!

The first time I worked on one of Project Construction LLC's jobs as a sub it was evident that Robert knew what he was doing. He's well organized, clean, and likes to work smart. Not to mention, his attention to detail is outstanding. I give this builder two thumbs up and will use him on all of my personal projects in the future.

You don't EVER want to do business with these people. From integrity and honesty in the contracting and change order process (FAIL); to the scheduling and actually producing people to do work on schedule (Massive FAIL); to actually producing the schedule that they promise in their advertising but never produced until I complained about it, and then never came close to meeting (FAIL); to simple competence in translating their promises into drawings and contract language (FAIL), to the ability to perform the work with anything that looked like pride of workmanship, attention to detail, or even minimal competence (Massive FAIL as evidenced by the plumber who installed shower heads at a height lower than my head, and a bathtub that is leaking on and probably *under* our floor right now); to the price gouging for change orders to do what they promised to do in the first place (we said we would remove that soffit, but if you want that to look like it was done right and not leave a big scar across your ceiling, that will be a change order and more money -- another FAIL); to the screwed up master bathroom that left me paying for an entire slab of very expensive Azul Bahia granite from which we got a single lavatory countertop, and cabinets with a Frankenstein patch (big FAIL); to the claim that we would save money by purchasing through RWR at contractor's prices (another FAIL -- it took me one email to Spencer's Appliances to get the kitchen appliances for less money than RWR offered, and a couple of emails to Papagno's to discover that we were being gouged on the granite countertops); to the lack of respect for my property (including drywall mud inside a brand new thermostat for a brand-new $20,000 air conditioning system, damage to a glass pest border even after I warned them of the risk and offered to have it removed and replaced after their work was done -- no need for that, they said, and then ruined it with sloppy stucco work on the side of the house and breaking the glass under the front door); the list goes on and on. The substandard work was only corrected if and when I caught it and complained about it -- for just one example, they installed a medicine cabinet and broke the glass during the install. They turned the house over to me with the medicine cabinet broken, and didn't say a word about it. That's the way they operated and dealt with me from start to finish. When we have recovered from this experience, I'm going to have to hire another company to come back and fix the master bathroom so that we get plumbing that doesn't leak, and a room that actually looks like what we wanted. We didn't get that from these people. You don't EVER want to do business with Republic West Remodeling.

Professional, friendly, remodel finished on time, great communication during project with Mike, Leyda, Tom and all the crew! Highly recommend!

We had Diamond Granite replace our countertop after having new cabinets installed (by another company). They were punctual, responsive, and there was no pressure during the buying process. Scheduling and installation were equally easy and smooth, with the countertops being installed on time and by a friendly and responsive pair of workers. I will recommend this company to others. Note: if you see torn-up drywall in the picture, that's on us - we're going to do a tile backsplash ourselves.