Best Tile Flooring Replacement in Phoenix AZ

I would like to give a 1-Star review but to be fair, I will give a 2-star review because the job was completed. Just as a quick overview, I would not recommend Holtzman Home Improvement.

PROS and CONS List below:

PROS:

*Bathroom remodel was completed.

*Liked cabinet finishes and style options.

CONS:

*We were given a timeline of 6-8 weeks for project completion but ended up taking 6 months.

*In contract, the introduction page says that Brandon Holtzman “… will personally meet you and visit your job site several times throughout your project to ensure quality and care is not only in the workmanship but also in our demeanor.” Never met the man; not even once.

*“Designer” which they refer to as “sales-person”, had a hard time keeping up with the demands of our project. Made numerous mistakes in terms of measurements that caused wrong products to be ordered and mistakes in the actual remodel. Assumed certain details about project without consulting us. Example: Cabinet above toilet was bigger than expected (inaccurate measurements) and overlapped on to the exhaust fan, “Sales-Person” assumed that we were just going to move the exhaust fan altogether; this would have cost us hundreds of dollars to move the fan 2-3 inches.

*Crew would show up whenever, sometimes not at all even though scheduled. Had crew show up at 6am without notice multiple times. Had to state over and over again for a start time that worked for my family; between 7-8am. Nothing ridiculous. No consistency whatsoever.

*Some of the crew did not speak English, which I absolutely didn’t mind at all. But Project manager, “sales person”, did not speak the language. I never expected to be the sole translator numerous times in person and on the phone. Because of this language barrier, numerous mistakes were made on our project.

*Crew would come to job site and not know the status of our project, therefore would ask me questions about what needed to be done, as well as certain technical details that only a professional would know (example: electrical).

*Crew would come to job unprepared and would leave to go to Home Depot for 1+ hours to grab material. Not sure if this is standard, but I believe that they should have been prepared for the day’s work at our project.
*Overpriced. Example: Updated replacement of bathroom exhaust fan that was picked up at home depot for around $45.00-$55.00 and less than an hour to install, cost almost $400.00.

*Project manager forgot to discuss details of our project to team so there were details that were left out. Example: Requested to have a shower bench installed; shower was “completed” with no shower bench.

*Project manager and “sales-person” should have communicated more in terms of our project details; numerous mistakes could have been avoided.

*Low quality of materials: tile/grout. Numerous tiles are cracked, chipped, and grout has already started to come out in chunks. Also, grout that was never wiped off, has solidified and won’t come off.

*Already have water damage; yes, water damage in a bathroom on a pony wall that neither the project manager and “sales-person” gave input on how to finish to avoid said water damage.

*Was double charged, and charged for work not done. Caught mistakes by thoroughly reviewing receipt and was reimbursed. If I didn’t catch these details we would have easily been overcharged.

*At the completion of the project you are given a 5-year warranty. We have recently contacted Holtzman Home Improvement to come and fix said damage and have not heard back; it has been a few weeks already.

*Their slogan is “People should do business with people they trust”; would not recommend.

I had Homework Remodels update the kitchen and laundry in my Haver home and I couldn't be happier with how things turned out. It is really a stressful time to have your kitchen torn up for weeks but all the people I interacted with during the remodel were great and provided excellent quality work. I just love my kitchen everyday (still pinching myself after 2 years) and get nothing but compliments from everyone that comes over. I recommend Steve and his folks at Homework Remodels.

Greg

Hello I can't remember man's name super nice seems to know what he's doing (long white hair) thank u so much for your service sir :)

Nice Cabinets!:)

Great job ?

Great service...honest & dependable...fixed right the first time...great for any construction job...big or small...will not use anyone else!

I currently work for Ben and finally found an employer that isn’t afraid or to good to bust his butt day in day out on the whole project with his employees! He is very meticulous, knowledgeable, and extremely accurate in all of his projects. He is the definition of a caring boss and professional businessman!... Can’t wait to see how many more families dream homes we make come to life!

I would not hesitate to show Kitchen and Bathroom Remodeler Phoenix to anyone needing bathroom remodeling. They are one of the best remodelers around Phoenix, AZ.

We've been working with this company on couple occasion's . They are very professional ,hard working honest people. They've always been up to their word and schedule. Would highly recommend to anyone !

One of the best investments for my dad!. Derek and his crew installed a tub for my dad. Derek went over all options for my dad, to best fit him with a tub that would meet all his needs without trying to price gouge us. Installation was top notch,and Derek made sure to take his time with my dad to show him all the functions. he even noticed the towel rack next to the tub was loose and he replaced it with a hang bar to help my dad out. Thank you for making my dad smile again :)

The crew of Home Concepts did an excellent job of remodeling our bathroom. They are punctual, professional, pleasant, and affordable, and they complete the job quickly. You just can't go wrong with these guys

Kitchen remodel spring/summer 2022. Also added some additional items such as flooring replacement and bathroom vanity upgrade.

We had a great experience with Jacuzzi bath remodeling. Fred, Pedro E, and Harold provided top notch service. They pulled out the old tub and tile and replaced it with a beautiful walk in shower and did it all in one day. We are very pleased. Thanks again guys!Mick and Jeanne McCombs

Amazing company! Hunter was first class all the way around and left a finished product we were proud of. We got so many compliments on the tile he laid in our front entry way. Can’t recommend him enough for any of your remodel needs!

My wife and I hired Ross to remodel our bathrooms and add a pantry to our kitchen and are very happy with the results. The bathrooms feel fresh and modern and the pantry integrates into the kitchen flawlessly as if that were the original design. Throughout the process, Ross juggled the balance of style, practicality, and affordability. He was professional in communicating, working with our schedule, respectful of our space (he kept everything VERY clean), reliable, and punctual. Overall, Ross is a pleasure to work with; he clearly takes pride in his work and delivers as if he were working with his own money on his house. We have ideas for future remodeling projects and he will be our first choice!

I needed help with a damaged cultured marble shower surround. Scotty was awesome. He had the correct material on hand and his price was very fair. Will definitely look to AZ BathMasters for future projects!

Xtra Mile was comunicative, and easy to work with. Work was finished before their timeline and looks great. We had them install a new tile shower that is perfect. Tile and drywall in our worship. They even painted. It has been a pleasure working with them.

Steve is honest and straightforward. We plan to work with him again.

White Builder Inc just completed remodeling our kitchen. They removed the pony wall and installed new countertops all around with new kitchen sink and faucets and a new cooktop. Then they painted the cabinets. The planning took around a week then one week later they started work and finished everything by the end of that week.
They did an excellent job. Most importantly Ellen was there every day resolving all the little issues that inevitably come up and she explained to her workers what to do. She’s remarkably calm and positive and it was quite relaxing to have her in charge of the project. The workers were all very professional, very helpful and they did an excellent job, each in their respective specialties.
In the end we received a beautiful kitchen at a reasonable price, quite quickly and without headaches. Everything was just right and we highly recommend them.

Did a good work in my house for a gaming room and bathroom.. recomend 100%