Best Deck Installation in Phoenix AZ

We recently completed a full tear-out kitchen and master bath replacement with Homework Remodels in our mid-century home (built 1957). It was the second major project on which we engaged Steve Shinn and company. The first was about ten years ago for an addition to our home that added an office/bedroom, laundry room, garage extension, new roof, painting and changes to front and rear patios.

Doing such an extensive project that involved all trades gave us the opportunity to really get to know Steve, the quality of work from his team, and the way he runs his business. Needless to say, we were very satisfied and had no hesitation calling Homework Remodels for this latest project.

We were very pleased to see that Steve was not only still in business following the recession that clobbered so many local companies, but actually had grown his business over that time. Knowing that Steve takes a long-term approach to managing his business, and having seen his dedication to customer satisfaction, we were not surprised to see that Homework Remodels flourished. We had uncertainties about other contracting firms, so we went with the one we knew and with whom we already had a good experience. We had confidence in Homework Remodels, so it was a pretty easy decision.

One of the changes we found, that was of great value to us, is that Steve now had an in-house designer, Sheila, whose experience and expertise was obvious from our first meeting. It made tackling such a large project a much more comfortable experience. Sheila provided a lot of information on materials, fixtures, and design, and told us where to find more on our own.

The Homework team provided guidance every step of the way and did a great job. I would recommend them for their quality of work and great customer service.

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

Amazing services, very attentive to detail and always willing to go above and beyond. I will definitely go to them over and over again for everything on my remodeling list

Trevor was professional when I met him. We are doing a remodel of our kitchen, laundry room and den (which is a fairly large project). Trevor listened and all seemed good but we never got the quote and there is a $40 charge just to meet him. The problem and reason of the bad review is we never heard back from him nor a quote, so I basically paid 40 bucks for someone to listen to me for 30 mins about what I want. He did mention there was a shortage of staff (a day or two after our meeting) so he kept promising and pushing the quote until he stopped responding. Lesson learned is be upfront and set the expectations to a larger timeframe not to be under the gun. We are very patient as long as people are honest and communicate ahead of time.

Honest and reliable

I hired 123 remodeling to renovate my kitchen, and was really happy with the results
The service was great from the first moment I met the guys, through the process of the design and all the way to my gorgeous new kitchen
Thank you so much to the whole crew!!

We needed help and needed it fast! We were having a pool installed and found out at the last minute that our doors were ‘backwards’ and wouldn’t pass inspection (we thought we had covered all the bases!). We called Handyman Connection and asked if they could help. The receptionist was friendly and found a way to get a service technician to our house right away to help us decide what we could do. The technician who came was courteous and prompt, his ideas were fantastic and the price he quoted was excellent. The office made his schedule work so that he could come and do the work before the inspector would arrive. He worked so hard and was so professional. The workmanship was first rate and the job looked great when he was done. We passed our inspection with flying colors and our pool is now complete. Thanks to Handyman Connection, I went from panic to relief in a matter of hours! We will definitely call Handyman Connection again.

We hired Brian for two different projects. He completed a cabinet installation botched by the cabinet company. The cabinet company left our kitchen island unfinished. Brian did a beautiful and very professional job. He matched colors and materials in kitchen island and the result was better than expected. The second project was to remove/replace our water heater. The install and removal were great. One year later we discovered a defect with the water heater that created a gas leak. We called Brian and he came out the next day with a replacement part and fixed the problem under the manufacturer’s warranty for the part ands his personal warranty for the labor. Both projects were done to our satisfaction. Brian is a true professional and a pleasure to work with.

Robert was easy to work with and willing to take on all of my special request. Our work only extended through the planing and design phase, but he managed all the details well. I was able to speak face to face with the project architect, and he worked with the City of Mesa historical district to complete all permits(they are a pain). Overall I was pleased with the communication, design and planning that occurred during my project planing phases.

Fantastic job! Serrano did an amazing job and what fast and attentive service. Keith was very responsive and helpful with suggestions. My kitchen was 4 slabs and artesian mitered edge installed. My dad has been in this business in Jackson Hole for 25 years and Serrano impressed him! Thank you Keith and your installers. Fine work. Highly recommend!

Christina was terrific. Very genuine with no sales pushing just a great help and very professional . I loved the material and the unique look and really appreciated Christina’s expert help.

I invited this company to take a look and design a remodeling for my bath. Although I got 1 hour off time from the work, the owner, Kelly Brown, came 45 min late to the appointment. Before this appointment, she called me 3 times for appointment verification, but she coming late without an excuse was totally disappointing. At home, she did not make any measurements. She took some notes and then vanished. No follow up... Even the day she came, I sensed that she was somehow felt forced coming.... very interesting and untrustworthy company.