Best Storm Repairs in Phoenix AZ

Chris was great, friendly and knowledgeable-
Thank you Chris you are awesome !

We had Freelite come and replace all the window in our home, and repair and old skylight. They were professional and did a great job with the install. Highly recommend and would definitely use them again for our next project in the future.

Dustin from the Phoenix office came to our house which is a bit more then an hours drive to show and explain the windows and all the features also aided my wife and I as to which window would work best from our home. We live in an area that is always cooler the Phoenix which we get snow during the winter months. Installation was quick and the crew was very professional while doing their job. We had 8 windows replaced of various sizes and all look great. My wife is particularly happy as she won’t have clean the windows for a bit since the crew did that job before they left. The crew also left the house as clean if not cleaner then it was when they arrived. Should you need windows or doors replaced I’d suggest to look no farther. We did that shopping and Lei charged less then the “other” company was quoting us.

Thank you Dustin and crew for the great job well done.

Excellent job! Great value / great roof. I love it!!

Phoenix Roofing has been a great experience for us. From sales to installation experts, the service was professional yet personable. Not easy to find these days. We have referred them to our friends and neighbors and will continue to do so.

We choose this company based four things: Supporting local business in a time like this, Been in business for a long time, prices were reasonable and competitive, the owner provided very professional service and he understood our questions and concerns. I do recommend them.

Just an all around outstanding experience using Imperial Windows to replace 14 windows with energy efficient windows and a large patio sliding door! From the sales experience to installation - 5 star rating - the windows are beautiful, have done everything we expected and the installation crew were fast, did a great job and left no mess behind. Highly recommend for pricing in addition to quality of product and install. Interviewed 7 companies and their pricing was the best.

They came out and fixed the roof within a few days. Chris was awesome and the owner Alex was very kind and flexible on payments. I’ll definitely call them again if we need anything done. I highly recommend them.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.