Best Garden Design in Phoenix AZ

Receptionist was very rude and disrespectful

We had an excellent experience from order to installation - we had a very large 3 panel door that they did a really great job on - this home also has two corner windows that they special ordered and installed- the quality of all windows is great and the crew we had both times were professional, polite, accommodating and very nice. I got 3 bids and Freelite definitely was the best. Thanks!

They didn't respond to my request.

Windows were exactly what I ordered. Installers were on time, clean and professional. Showed me the features of the windows and cleaned up after they were done. Best price. Best quality. Best warranty. Best install.

Dan & Kage did a great job installing my sliding door. This is the second sliding door that they’ve installed for me and I am more than pleased with the quality of work and the doors themselves.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.