Best General Repair And Maintenance in Phoenix AZ

I’m phobic of roaches. Not afraid, phobic ( technical term is katsaridaphobia). Anyway, I started renovating a house of my father’s, aaaaand… roaches. Sewer roaches everywhere. Needless to say I couldn’t begin work until the problem was resolved. Enter my heroes at Burns. With their magic and some plumbing fixes, roaches gone. Outside is still an issue sometimes, because, well, Phoenix. This area in particular. I thought that was just a part of life here. Burns helped me realize that is not the case, and they’re coming back in a few days to do an outdoor “pellet treatment” of some kind that will eradicate even the outdoor ones!!! Woohoo! I’ve never had a pest control company offer anything like this! It was also very refreshing to speak to people who knew their roaches (sounds weird, but when you have a phobia you tend to learn a lot about your enemy). Sorry for the rant but this is something that is so important to me I had to babble.

They said my termite treatment came with a 5 year warranty...great right. Well a year later I get a $250 bill for my termite warranty coverage. They never mentioned it cost anything to keep the warranty. After several bills and several phone calls later I finally just tell them to get their rented property out and cancel my warranty. So they finally did. They said they canceled it over the phone, they removed their product, I received a receipt that it was removed figured it was finally all done, 3 weeks later I get another bill for $250! I'm so livid. These people are crooks and super annoying.

“Bill the Bug Guy” is just the BEST! Always there to answer my many questions about AZ bugs since I am not a local and very informative and patient! Reliable, responsive and professional. My experience with this company has been exceptional! Thanks for keeping my home pest free!

I'm not trying to sabotage your reviews but I should give 1 star based on how your employees drive. Cut me off merging onto the highway then cut across 3 lanes to catch their next exit. Other reviews show your employees clearly don't care about road rules or safety, smh.

Our technician, Jay, was professional, courteous and conscientious in his work. He notified us that he was on his way, performed his services thoroughly, and told us what he had done when he finished. I applaud this service.