Best Clogged Drain Repair in Phoenix AZ

I solicited quotes from 3 contractors and RENCO was the low bid. The work was done in a timely manner and to specifications. Unfortunately, there was a mishap when a nozzle head came off the sprayer, causing some overspray onto the house and patio stone. RENCO responded well to remedy the situation. If not for this mishap, I would have given 5 stars.
I would hire RENCO in the future.

I am giving 2 stars before overall the roof looks good, however, their customer service is far lacking what it should be. I feel they've become so big, they can no longer give customers the attention needed to provide a good overall experience.

In 2018, our roof like many others got hit with that micro-burst and our insurance told us it's better to just get it replaced than fixed. We ultimately went with Lyons because they were a RosieOnTheHouse recommended contractor.

I'd like to state up front. There was nothing big that went wrong. This negative review is the result of many, many small incidents that built up to an overall bad experience.

Also, due to character limits I cannot go into detail on each, but will just list a quick list of everything they failed to meet good customer service on. Anyone can feel free to contact me directly and I will expand on any bullet point with more details.

Our problems started with getting in touch with them.
• Initial estimate was lost in their spam folder. Multiple times they took days, if not weeks to respond. One time, I had to reach out to them several weeks later for confirmation of start date.

This continued on from the start to finish of project.
• No phone call before they showed up 1st day (I was told there would be a heads up before anyone arrived)
• Project ran several days longer than estimated
• Roofers came at odd hours including 530 am with no warning
• Satellite antennae cable was cut
• Debris left behind after work was done.
• Large stack of unopened boxes left in driveway for days after work was done.
• Roof looked great except 2 parts. Small bubble in one spot and issue with metal stripping along flat wall.
• Project manager showed up for final walkthrough but did not contact me while there.
• No final walk-through with PM.

Even after project ended, we had issues with billing.
• Pre-Lein notice sent to house before actual invoice.
• Invoice sent on a Friday with a deposit on it that we did not make
• Accounting adjusted invoice with no explanation how deposit was put on invoice
• They failed to run the payment for the invoice after asking them twice. (got a temporary spending increase only valid that day)
• Next day, asked why they didn’t run payment. Was given an excuse that didn't make sense.

We asked for these concerns to be escalated to a manager, which more problems occurred
• Manager kept focusing on the 2 parts of the roof we had concerns of, kept ignoring everything else

He eventually came out to look at roof and while out there.
• Stated the small bubble in roof was not there. Said the damage to the metal sheet was normal
• Damaged a shingle with his ladder
• Talked in a very dismissive manner to me during our conversation
• Asked What are you looking for exactly after I finished telling him all my concerns
• Tried to put the whole thing back on me, saying his people complained about me being difficult to get in touch with
• Never once apologized for the overall experience being subpar
• He never followed up since he left

He did agree to send the project manager back out there to look at the metal sheet. He came out on a Friday. The PM came back out the following Thursday, a full week later. Giving praise where it's due, he did correct the issues with the metal sheet while he was there. It looked 100x better than how the actual roofers left it.
I left a review on Facebook that same day (before he showed up). I got a VM from a lady named Pepper. More kudos where it's due, she did apology for the overall experience and asked me to call her to discuss the whole thing.
I returned her call the following Monday and left a VM for her to call back. Have not heard from her since…

So in summary, their quality of work on the actual roof is good. They aren't perfect but no one is.
Their horrible customer service though should make anyone consider other companies. Especially when this place prides itself on customer service. The cost vs how we were treated caused us to never go with them again.

During one of this years storms, we noticed that one of our roof tiles on the corner of our house had fallen off. We contacted Almeida based on the number of positive reviews. This proved to be a very costly mistake.

On the day that the estimator arrived, it was pouring down rain so he was unable to actually get on our roof at all. He looked at the spot where the missing tile was, and put up his ladder to try and see if there was any other damage without actually getting on the roof. He stated that since he was not able to actually get on our roof to assess the damage, he would add extra tiles and materials to our quote incase they are needed, since materials were in short supply. With the extra materials he added, it came to $650 with the understanding that this was only a guesstimate. He advised us that when the tech arrived to do the work and could actually get on the roof, he would assess what actually needed replaced and would adjust the quote accordingly.

When the tech arrived, he knocked on the door to tell me they were getting started, and then informed me when they were finished and leaving. He was here for approximately 35 minutes. When I received the final bill, it was the exact same estimate, from the person who couldn't even get on our roof to do an inspection.

We called Almeida since this was concerning. We asked for details on what was actually repaired, which they stated they only fixed what was on the original estimate. We tried to explain the the original estimate was only a guesstimate since he could not even get on our roof to do an inspection. We never received any pictures, or details about what was actually replaced. The only tile we actually saw that was broken, was one tile on the corner of our house.

We were never able to receive ANY details on what was actually fixed for our $650, other than the single tile that was broken. I also now have to hire and pay a completely separate roofing company to assess if there is any remaining damage, and to double check what was actually done by Almeida.

We have used Arizona's Finest Roofing for both roof repairs and a full roof replacement. They will let you know what condition your roof is in and what repairs are needed. If you need need your roof to be completely redone they will provide you a range of options to fit your budget and needs. Danny has been great to work with over the years.

From the first contact when the phone was answered by a live human being through the final bill, I was very impressed with the service I got from Overson. They were very professional. They showed up when they said they would and charged what they said they would. I would use them again and am recommending them to my brother.

Martin was responsive, prompt, professional and thorough when it came to inspecting storm damage to not only my parents home, but my home as well. Both of our homes were damaged from a previous nights storm. Martin was able to assist in coordinating repairs with our insurance companies. He made this stressful time as peaceful and seamless as possible. He treated my parents with kindness and patience. I would recommend Martin and Apple Roofing to anyone who requires roofing needs!! THANK YOU FOR YOUR PROFESSIONALISM!

They do not have an office in Phoenix. Do not do business with them as they appear to be trying to pretend they have an office but do not.