Best Heater Thermostat in Phoenix AZ

Quick turnaround and very professional technician - Nathan White thank you for your help and knowledge about my unit- much appreciated!

Power run to new hot tub.

I have two units in my home with two thermostats. One unit was not working properly so I called Parker and Sons (May 16, 2022), and mentioned the overall problem and thermostat issue. The technician recommended various repairs that cost $2,074, which I paid. After the repairs it became obvious the problem was not fixed at all, I had the same problem. Parker and Sons came out again and we found out why $2,074 in repairs did not fix the problem. The problem was the thermostat not the recommended work. The new thermostat cost me another $200 after a managers discount. By the way I was assured by the technician that the Air Conditioner Unit that received the preventative repairs (that did not fix the problem I called Parker and Sons for), would work well for the foreseeable future. I asked him that question before I agree to pay for the service.This week on January 9, 2023 Parker and Sons made what they call a scheduled “maintenance call” that cost me $2,144.00 (including approximately $750.00 for two surge protectors), for a 3 year old air conditioner and the older unit that the technician on May 16, 2022. told me would be fine for the foreseeable future; after billing me $2,074 for repairs that did not solve the problem I called Parker and Sons for in the first place. Furthermore, the same technician advises in writing regarding the AC unit he repaired months (not years) ago in May 2022; “that repairs are discouraged due to system age, inefficiency and/or current overall condition”. This statement completely contradictory to what he said for repairs in made in May 2022 when I paid $2074 based on his recommendation. Then of course he offered me the opportunity to buy a new unit now, because prices are about to go up.As a person with no air conditioning experience and a senior citizen, I feel completely taken advantage of by the business practices I experienced with Parker and Sons. It appears that the maintenance program and service employees are really about upsales, employee bonus/sales commissions. Customers are not informed of the conflict of interest.I sent a communication to Parker and Sons directly about discussing and resolving this matter, and they did not respond.

My wife and I have been using Scott for over 4 years, since we moved back to Ahwatukee. We had two old AC units that we needed to have serviced. I was really impressed with Scott's approach. He checked each unit and gave us several options. He explained how he could cheaply repair them to keep them working, or he could replace one or both units. Every time we call Scott for work, he tried to help us understand the issue, and he always tells us how he can do the job in the most cost effective way. I have never felt like he has tried to pressure us into expensive, unnecessary work. This year we finally had Scott replace both units. In the process he found work that was done incorrectly by the builders. He came back multiple times to make sure his work was completed to 100%, and to fix the problems caused by others. There is no one else we would trust to do our Plumbing or AC work.

Cole was very knowledgeable and professional will return in the future!