Best Master Bath Renovation in Phoenix AZ

Always professional and polite and willing to fix other things that are needed

We did a complete remodel of our master bathroom and I cannot say enough positive things about our experience working with Phoenix Home Remodeling! Starting with the initial design phase and ending with a very timely and professionally executed project plan. If you're looking for a contractor who is 100% committed to customer service, and doing what they said they will do, you don't need to look any further! Exemplary project management, regular communication, and fantastic workmanship.

My Design Consultant, Doug Parks did a great job showing all my options for walls and fixtures. He helped get a great rate for my easy pay program making it so affordable. Alex and Lorenzo did a beautiful job installing with special attention to detail. My experience with Jacuzzi was the best! Five Stars across the board!!!

They were ON it! Got all of my tasks done quickly and at a reasonable price. Love this company. Will use again. Highly recommend.

My wife and I are very satisfied with our new bathrooms. We had two remodeled and it only took Cameron the installer 8 days. He did all the demolition, installed new drywall, a tub and shower, a shower in the master, and new vanities. Both bathrooms came out awesome. Major kudos Cameron on a job well done.

Great selection on Granite countertops!!!

We had our shower and tub removed and AZ bath masters remodeled the area into a beautiful walk in shower. It turned out awesome, Noah and Justin were the installers and they were wonderful, very respectful and courteous. Jim and Scotti were both very nice, our only complaint was that we had to keep calling to ask for dates or times of arrival instead of them communicating frequently with us, but when they said the workers would be there at a certain time they always were. I would recommend them for sure, the final product is awesome, absolutely love the tyvarian!!!!

Holtzman estimated its team would begin work on our project in May 2022, with a ‘conservative’ estimated completion date of October 2022. (Timeline was important to us because our first child was due in January) did virtually nothing over the first three months; employees visited the site 6 times during that time period. Work did not begin until September 2022, after we expressed concerns to owner and assigned a new superintendent; at that time, owner estimated December completion. It is now mid-January and work is ongoing. We brought our newborn home to a rental and have no idea when we will be able to return to our house.
We went with Holtzman because of their online scheduling/calendar tool. This tool is supposed to allow the client to (1) get a sense of what is happening when, in terms of the overall project timeline and (2) know which tradesmen are coming to the site on which day. It did not deliver on either account, as the calendar is almost never kept up to date or filled out more than a few weeks into the future. As far as the overall project timeline, we asked superintendents and the owner for a project schedule at least 20 times. The most we got (verbally) was a tentative date. As far as knowing when specific tradesmen and inspectors would be there, people would show up when no one was scheduled (including an inspector who needed a $300 check), or, conversely, we would make sure we were available only to have them not show up. The lack of scheduling was not just inconvenient; it had a big impact on the project itself, because no one seemed to be ensuring various jobs were being done in the correct order. Work had to be undone/redone, wasting everyone’s time.
We hired a residential architect to draft detailed plans for the home addition. Plans were signed off on by mechanical, structural, electrical and plumbing engineers, as well as the city of Phoenix, which permitted the project. The Holtzman team had full-size copies of these plans at the site. Various Holtzman employees and subcontractors repeatedly disregarded the plans, creating a cascade of problems. There are too many instances of the plans being ignored to list them all, examples include (1) discarding an electrical panel that was supposed to be relocated and installing the new electrical panel in the wrong place, affecting where the HVAC unit could be installed (2) installing the primary kitchen window 2 inches lower than indicated, jeopardizing ability to install outlets and switches where indicated (3) building master bath ceiling at wrong height (4) ignoring instructions to slope the slab under the new master shower, later requiring the slab to be redone, and so on.
After repeated attempts to work with our first superintendent, Joe Clark, to resolve concerns about lack of progress and poor organization and communication were unsuccessful, we asked Joe to coordinate a meeting with company owner Brandon Holtzman. He misled us, setting a meeting with Brandon for Saturday at the Holtzman offices. After showing up for the meeting, we found out that Brandon was out of town and didn't know about the meeting. Joe showed up late and we questioned him about Brandon’s attendance, Joe started yelling at us to “Get the f-ck out of here (the Holtzman office.)” He then followed us out as we got into our car and continued to stare at us as we left. Brandon was apologetic about the incident and assigned us a new superintendent, but it was still jarring. Under the second superintendent, the team left our property completely unsecured one day: front door unlocked, back door left wide open, side gate left open, keys to home left in construction area, and lockbox left open with correct code displayed. When we expressed our concern, the superintendent blamed us for not living there at the time (despite being strongly encouraged to move out during bulk of the demolition and construction phase) and told us he “never signed up for being the gate keeper.” Our third and current superintendent, Cory, has been one of the only redeeming aspects of working with the company.

We had a large crack in our exterior stucco that was getting large with time. It was determined that the two existing materials where not properly joined to prevent the cracking. Tood Whittaker Drywall did a fantastic job repairing the crack. The Repair person ensured everything in the work area was protected from damage. Excellent workmanship, I would highly recommend

My husband remodeled years ago so he is critical of everybody, so we got 5 bids. For us it wasn't just about the money, we needed to feel comfortable about who was going to be in our house and the quality of the job and materials itself. Ross explained the entire process and answered all my husbands questions. Although he was booked up and we had to wait 3 weeks before he could start we decided to wait on him. It worked out good anyway because I am picky and wanted to purchase my own mirrors, lighting fixtures and towel bars. They showed up on time everyday, cleaned up daily and finished on time, no surprises. Our Travertine shower is simply gorgeous, what a difference. I can tell by the way he rebuilt the shower it will last forever ( I think my husband learned a few things although he wouldn't admit it, LOL) We will call Brower Remodeling Group for our guest bathroom and I can't wait. Thank you and Thanks for putting up with all the questions and doing everything you said you would! Jeff & Kate.

Working with Maxum Design and Construction has been great. When I was worried my rain shower was not high enough Taylor and John came out within a half hour to discuss. Great response! Designs are awesome! ADA compatible; I have MS. I love the quality execution by construction crew led by James.

My husband and I hired Ben from Champion Remodel. Ben and his team gave us the quality we were hoping for. We are very pleased with the results. We hired him to re-do our kitchen, 2 bathrooms and all the flooring throughout the entire first floor. All of the finishes were purchased by us and Ben put the whole job together! The project was completed on time and within our budget. So far, we have gotten so many compliments from family and friends. We highly recommend Ben and his team. Thank you Ben!!

Had Rise Above Remodeling install a new kitchen in my home and I could not be happier with the results. The team at Rise Above listened to our requests on what we wanted for the cabinets and counter tops and they exceeded all of our expectations. I would gladly recommend Rise Above to anyone looking to have any work on their home. This is a great company to partner with and I couldn’t be happier with the work done on my house.

Anthony did an amazing job designing my new kitchen! the price and service was unbeatable. I will refer him to all my friends and family members.

We've just completed our home renovations with Steve, Lori and the Sun Country team. We're particularly impressed with Steve's honesty and transparency. His team's done a great job. From the initial planning stages, contractual details, coordination of all of the subs, and final completion. We'd highly recommend Steve Garrett and Sun Country. A job well done. Roger & Debbie McKay

They were wonderful! Very professional and clean, pleasant, and on time. They worked fast and efficiently, great team.

Best Company we hired by far/ Highly competent and professional company were have ever hired. Mike provided constant oversight and communicated project status on a regular basic. We like the fact that this was a family owned business. The owners are so professional. We received calls from Judy asking how are project was going and always made sure we were happy. If there were any issues or if she could help with anything along the way. Their employees are top notch. Each one of them took care of our home like it was there own. clean and professional in every way. The workmanship and quality you wont find better any were. This company finished on time on scheduled and with in budget. Don't Hire any other company then this company. The best in Arizona by far

Company 2☆ Product 3☆ Window Install
It's a headache to repeat it. Bought windows in November, 2 people both stated should be no problem getting them in before Christmas. Noted this on my order. Never notified until January. Repeated phone calls and emails with no reply!!! Said your windows are in will be installed in 4 days 10am, move all furniture, take down all window treatments. As a single old lady, I got all this done by 9:00. Then 10 minutes before they were scheduled to show up got a call, windows aren't in yet, didn't find out till last night. In fact they haven't even been started yet, due to holidays. May be a while. Don't need to get into my response to a company that has no idea how to conduct business. Fast forward to February. Showed up with windows but no trim. In their defense they only had a few months to prepare. Will get trim installed next day. Meanwhile they ran out of supplies, left holes to the outside when caulking, said no to worry will fill it in with foam. What's a waterproof seal anyway, they are energy efficient windows, they were small holes, what do they care. Next day trim. Ran out of product again. Left nice black smudges all over trim. So now the homeowner is stuck painting dirty trim, outside caulking and cleaning windows with small amounts of foam or whatever. Of course on outside of second story windows.

Windows themselves are nice enough. Not thrilled with the large black tabs to remove them standing out like a soar thumb on my white framed windows. The screens do not fit securely and do not have rubber seal going around to keep bugs out. You can see the gap to the outside world.

So recap:
• company does not return phone calls or email. EVER! Even after install.
• not concerned with emails stating complaints. Just say sorry for inconvenience.
• no idea or follow through with product manager or customers at any time.
• do not plan or review before install
• scheduler should be fired (guy not girl)
• one person has no idea what the other is doing nor cares
Just plain shottie company with poor customer service.

This was my mother (Becky) dream kitchen. Dad made sure it was what she wanted. I gave her great Joy. During this time we discovered she had cancer. All though she did not cook much as the cancer got worse. She always had smile whether in it or looking at it. Dad has always she was more than worth it and wished it could have been done sooner. Joe and his teem did a wonderful job. Some snags now and then. They did more than just the kitchen. Moved a wall, fixed nice enclosed launder, took out a fire place, and replaced the doors. Mom is with Jesus 6 years now and we still talk about how Joe's work made her happy. Thank you Joe

Was very grateful for your efforts and the final result, much appreciated.