Best Install Process in Phoenix AZ

Well, Jay sold us a 1 day job that I learned was actually a 2 day job when Whitney called to schedule. We got rescheduled once, and then our 2 day job this week ended up having one issue after another. We will be without a shower for a week! We spent a pretty penny to have this shower done right…. So now I’m let hopeful that they will actually complete the job Friday and it will be perfect. Not a good experience, disappointed is mild!

I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019. The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walk through, they made the entire process easy and manageable. Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.

SO UNPROFESSIONAL AND CANT GET IT TOGETHER!!! I have repeatedly asked to be removed from their calling list from several employees the last 2 months. I have received over 25+ calls and each time politely asked to be removed from the call list and I've heard I will have a manager remove you we just got a new system, our computers are getting updated BUT I still keep getting calls. Your Company is one I would NEVER USE OR RECOMMEND after the headache of being hassled for Windows relentlessly. Figure your new system out and when someone asked to be removed from your call list… Take them off. Simple!

Steve was very professional and on time! The difference in our bathroom from before is amazing. We would highly recommend this company to anyone.

This company is Amazing! Professional work, great quality and amzing service as well.

If you are reading my review you have found your next contractor!
My family and I were dealing with the stress of moving from California to Arizona and we were scrambling to find a contractor to remodel the new home in under 5 weeks. What i found during this process was price gauging from so many other contractors until i found Quentin from Urban Element. Quentin gave me confidence that he could do the job in under 5 weeks and on budget. Quentin communicated with me weekly and gave me progress reports/photos and never once asked for more money then what we had originally agreed on. The finish product far exceeded what I could imagine. Quentin and his crew takes pride in their craftsmanship. I would 100% recommend Quentin to anyone looking for a home remodel. Quentin if you are reading this, you still owe me a proposal to build out my home office ;-)

I worked with Robert and he was very honest and fair. He also did good work and has great customer service. I would recommend him for remodels or almost any of your construction needs. Great experience.

We recently remodeled our guest bathroom. Budget Best provided high quality work and a top-notch professional experience every step of the way. We are very happy with the final result, and would highly recommend this company.

Keith and Serranos are unprofessional and not dependable. He gave me a quote for quartz countertops installation that was higher than other fabricators but I decided to accept it based on positive reviews. He didn't like the idea I wanted to buy slabs from Arista Stones, saying they are not responsible when their materials are defective. When I insisted because I liked the slab, he asked me to change my Sales Rep from the one I worked with to one he preferred. He said that my rep just got fired. As I heard none of these were true. I talked to a new rep, I bought a new sink and a faucet and, took a day off at work and was ready for templating. A day before, Keith just texted me, he was not going to do the project, without providing a reason. Regardless of Serranos response to this review, I would not use them and recommend to stay away.

A basic professional that is knowledgeable, expert and also terrific to work with! Remodeling a cooking area is such a huge bargain that we put it off for quite time. The planning was really extensive. We had a terrific exchange of suggestions to ultimately develop the style and products we wanted and the end result shows it. We have a kitchen area remodel that is perfect for our household and also way of living.

I hired Gary Fallone of Fallone Kitchen and Bath to remodel most of my house -- an all-new kitchen, guest bathroom, flooring plus a few other things -- and I am delighted with the end result. I wanted a kitchen that combined stunning aesthetics and logical function and he really excelled in putting it all together. He also designed a media cabinet in the great room that has caught the eye and admiration of all my guests. Despite the pandemic, and related issues and surprises in the supply chain, my project was completed on time and within budget. The renovation process can be messy and dirty but Gary and his team kept the worksite tidy and cleaned up at the end of every day. His employees and subcontractors are focused on getting the job done well and right the first time and are really the best at what they do. I highly recommend him.

Recently did a full bathroom remodel along with some painting the crew did a great job and surpassed my expectations will definitely recommend!

Thank you, everyone was professional, on time, and my repairs were done sooner than expected. Jen in the office was wonderful

Not good at all about paying their subcontractors on time

Ask for alex they do an amazing job

Great quality, fun yet professional service. An excellent builder!

Using a general contractor like Innovative Custom Contractors is a great experience! Not only are they professional and transparent with pricing and communication, they can help with any remodel project, remediation needs; they can even help you with a new or remodeled pool! One stop shopping for these services makes life so much easier!

This company hires unqualified undocumented workers that are still wet from crossing the Rio grande

I contacted Red Ram about some major exterior remodeling work I'm having done. It includes building a large attached patio cover, re-siding my house, and installing a new roof.

Daniel came out and we discussed options. He mentioned some alternative siding options I hadn't considered. I appreciated this because I believe the contractor is the materials expert, can make good recommendations, and it's important to me to find someone experienced in using/installing the products I ultimately decide to go with. He said it would take a week or so to get me an estimate for the work and some estimates for the different siding options so I can make an informed cost/value determination on which product to go with.

It's been 3 weeks now and I haven't heard anything from Daniel or Red Ram. I tried calling to follow up but there was no answer and no call-back response to my voicemail. I understand this ultimately means he probably doesn't want my business but ghosting is inherently rude and ultimately unprofessional. A simple message saying this isn't a project we want to take on would be sufficient. This seems to be a common issue in the contracting world. To each her/his own, but based on my experience, I feel this company lacks integrity.

My wife and I hired Rick to do a major renovation of our home (all bathrooms, garage, kitchen, laundry room, floors, etc.) in February of 2022. Our initial meetings with Rick in January 2022 were great. He was very responsive, friendly, and communicative. That was until we signed a contract with him and paid a $4000 permit retainer. As soon as we paid Rick the communication and proactiveness disappeared. To summarize the details below, it was a nightmare of 8 months just to get a permit approved by the city.
We were told he would have the initial plans ready for us within 2 weeks. It took over 6 weeks and multiple follow-ups just to get him to provide a draft of the remodel design which had numerous mistakes. The following day we sent an email with a list of all the mistakes that needed to be fixed including measurement corrections that I had to take myself.
3 weeks later and no word from Rick, I follow up to check and he indicates that he will be submitting the plans end of the week (April 12th). After many more follow-ups and involving the Refresh Renovations corporate we finally get him to submit the plans to the city on May 13th, 3+ months from signing the contract. Note, the contract indicated that the project would start in mid-April.
The plans that were submitted were riddled with issues and required THREE rounds of corrections! We finally got the permit approved at the beginning of October. Rick provided excuse after excuse throughout the whole process. I have worked with dozens of contractors in the past and Rick and Refresh Renovations were BY FAR THE WORST!
We canceled the build contract and have found much better professionals to complete the elements of the renovation.