Best Casement in Phoenix AZ

I love my new windows, the installers are very professional and courteous, very cautious to clean up after themselves it was an all-around great experience.

Great team. Quality work.

From getting a quote to installation date and finishing windows - project has been a complete breeze. Priced in our range. All an A+ experience. Would refer and do business again.

I would avoid this business at all costs. My experience consisted of the following:

- The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline. He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn’t know when the manufacturer’s deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks.

- The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows. This resulted in a new order having to be placed, which of course delayed delivery another week.

- I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it’s fundamental in managing customer expectations. This is apparently not practiced at Freelite, though.

Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported.

Will never do business with them again and, of course, would never recommend them.

Ordered all new windows and slider in November 2020. We had to call constantly after 60 days to find out the status of our windows. In early February they were finally installed, but all four windows had scratches, dings and nicks on the frames and weren’t sealed properly. The contractor got angry with me because I asked them to correct it. The owner came out and made us promises, and never followed through. They ordered, through our warranty, for new windows in February 2021. We have not heard a word from them since. Now no one will return our phone calls emails or texts. And they expect us to pay for a faulty product. Terrible