Best Casement in Phoenix AZ

I put in that I was looking for windows and was called within the first hour. Very professional crew. I had been quoted out a few places and decided to go with them over a Home Depot and Lowe's since they are local. They were up front about the lead time and stayed in contact with me every time there was an update on my order.

I worked with Jeff and he was very knowledgeable and honest. I would absolutely recommend going with Optum. The Windows came with a warranty (that I hope I never have to use).

Great service from start to finish!

We recently completed a master bathroom remodel with Retro Pro. We are extremely pleased with our new bathroom! The entire team is professional and fun to work with. We definitely will use this company for any future remodel projects!!

We had broken a window during a remodel and had to have it replaced. We chose them in October 2020 as the sales person said they could do it quickly since he has an order with a builder, and to make sure everything matches in the space since they had aluminum frames, we ordered 5 total windows and a double sliding door to replace a window and a door. In late January/early February they were finally out to do it as they had some issues with the manufacturer getting them windows, and there was no communication from RemodAZ with updates until we started to hound them. 12 weeks after anticipating 8 weeks, and had to put our flooring install on hold since the door changed the wall line a bit.

The installation was a horrible 5 day ordeal, shoddy new framing work leaving doors and windows being out of plumb/tweaked so they are really hard to open and close, my family won't even use one side of the slider. They also broke the new window during install which was the replacement for the one we broke that started this all, but they assured me they ordered the window on the spot, there are gaps in the aluminum frames on some of the windows and the paint is horrible. These windows and doors seemed to miss Quality Control altogehter. About a month after install, they sent someone out from the glass company who confirmed they were installed incorrectly, but just sprayed some silicon lubricant and did no thing with the frame elements that were supposed to be replaced with the slider due to paint defects and operation, nor the broken glass. Then nothing from them until May when Anna let me know they could not get the aluminum any longer which is months after it was ordered, but could replace in Vinyl. I told her they would all need to be replaced to match, but she couldn't respond as she was just the messenger, I asked to talk to someone who could actually make decisions for the company.

Continued silence for another month, then I get a message from Anna saying Tammy is coming out with the glass guy to finish on June 16'th, which was confirmed between 10 and 1, and on the 16th no one came out - no call no show. We were home so this was not a missed connection. On June 22nd I get a message from Anna threatening to take me to court for not being able to finish. I still don't have my kitchen together since the window still needs to be replaced. They have made no effort on their end and don't come out when they 'confirmed' they would. I reiterated that they need to have someone. I had to fix problems they created by not doing the drywall and electrical work correctly. I replied to the text saying someone who can make decisions would need to contact me, now in text as clearly everything should be in writing, and no response yet.

I would not recommend RemodAZ, my house is still not done and we still have a broken window, but they are constantly delaying and now threatening when this 8 week project turned into 9 months, all for 5 windows and a door.