Best General Repairs in Phoenix AZ

Sewer Time Septic & Drain repaired our sewer line outside our home when our tree roots grew into and cracked the drain line to our septic tank. After Dan inspected the line using a camera he found the sewer line needed to be replaced and also found our septic tank had root intrusion and damaged our septic tank. They were able to replace both the main line and the tank very quickly and we felt the price was fair. Highly recommend these guys.

Michaela and Brenda went out of their way to be able to schedule the visit same day, within only a few hours. They have a very friendly attitude. Ernesto was very professional and efficient on taking care of the initial need of unclogging the tub, and both Ernesto and Jose M did a great job and giving us a diagnosis and an estimate. My husband and I highly recommend this company!

We’ve only been in our new build for a few months and after a ton of rain there was a HUGE sink hole above one of our drain field, I spoke to Gina and she assured me this was common with new septic systems and would simply need to be backfilled. She even took the time to look up the type of system we have to confirm this wouldn’t be an issue. She was super nice and helpful I will definitely be calling them when our tank needs pumped.

Overall, the end result was very good. However, the process was not what I had expected.I had a leak coming from my upstairs bathtub drain (the only shower in my house) that leaked through the floor/ceiling to the downstairs dining room. I called Option One around 4:30PM and asked for a fix ASAP. I was surprised to get a time frame of between 6:00-8:00PM. When no one had arrived or called by 8:15PM, I called back to see what the ETA was, and I was given a new time frame of 9:30-10:30PM. I politely asked to just reschedule for the next day between 5:00-7:00PM. The next day the Technician, Andrew, called to let me know he had been a little delayed but would be to my house by 8:00PM. When he arrived with his associate, They gave me a quote of $125 to cut open the wall to see where the leak is occurring. They quickly diagnosed the leak and gave me a rundown of how they would need to go about fixing it along with a quote of $115 to make the actual repairs. The only problem was they didn't have the parts to do it that night. We scheduled for the next day at 2:00PM to fix it. I received a call the next day letting me know that they were again running behind but would arrive around 4:00PM. After arriving at the door, Andrew notified me that he forgot one part and had to make another run to the plumbing supply store. About 30 minutes later he was back and had my leak repaired within an hour. I was given my final bill with the costs for the diagnosis, parts, and labor exactly as quoted. I was given an invoice with a breakdown of what was done and how much it cost to fix. And I was pleased to find that there was even a 60 day warranty included.Andrew was very friendly and knowledgeable and, when having the right parts, was able to get the job done quickly. The only problem I had were with the time windows for when to expect someone. With a minor change in philosophy by not over promising, I would have been completely satisfied with my experience. Instead, I am left somewhat satisfied with the experience but pleased with the end result.

They have always been available during our emergencies, but I realized they will take advantage of you and charge as much as they can get away with. Grayhawk Plumbing (don't use them either) via our warranty company was suppose to come out and unclog our tub drain. Instead, they disassembled our drain and did not reassemble if before they left. I did not realize they did this and my roommate took a shower, flooding both of our bathrooms since they share the same wall. We called Mr. Rooters immediately and they diagnosed the drain piece as the issue. I asked if they could provide a diagnosis so I could submit this back to my warranty company. He told me he could provide me an appointment overview (diagnosis) for $99!!! LOL. They then recommended their mitigation company, Copper State Home Builders. Go look at some of their reviews....insurance scamI won't be using this company again. I can get more for my money elsewhere.