Best Bathroom Remodel in Phoenix AZ

(Translated by Google) I like the courtesy with which the staff attends I recommend them very good work

(Original)
Me gusta la cortesía con la que atiende el personal los recomiendo muy buen trabajo

Jose' Aguilar was the technician who was sent to our home to drain our septic tank. It overflowed over the Christmas holiday. When he got her he discovered more problems and quoted us a very fair price to fix everything. It rained all 3 days it took to fix the problem and drain the tank but that didn't stop him. He wanted to make sure that me and my disabled son wouldn't be stuck nor being able to use our showers, toilet, etc., any longer than necessary. He is one of the hardest workers I have ever seen. He really cared about us and did an amazing job. He really was my hero! What an asset to to your company! I will refer Hero Home Services to anyone who asks and it's all because of Juan. Thanks Juan!!

I am out of state landlord who was told continuously that the problem was being fixed however every two days the sewage backed up again. My tenants and neighbors confirmed that the worker went across the street to another neighbor to look at a problem on my GPS tracked and billed time while doing little for my problem. I lost a months rent, had crying tenants, was promised a copy of the camera viewed tape of the problem which was never received. When I pushed for this - they then said suddenly we couldn't do it as we didn't have the right camera (!???!) and then expected to get paid for doing NOTHING! I don't care how owner Dave wants to spin this - every word is true. Own up to your inept workers and bogus information that you supplied.I was being taken advantage of as owner Dave knew I was out of state. The very 1st appt the worker did not show up and then claimed my tenant wasn't home, who emphatically denied this, then when they did show up- I rcvd vague information and they obviously did not know or care to know what the problem was as after each visit within 2 days it backed up again. After weeks of this, I called another plumber who was there and had the issue fixed in 3 DAYS! This biz is run by a guy who takes advantage and had the nerve to send a bill that I never signed a contract for to collections. CONSUMER BEWARE. My tenants and neighbors said these guys were an absolute joke and after dealing with another plumber WHO WAS PROMPTLY PAID IN FULL - I tell you to run!

The underground waste plumbing in our townhouse was falling apart. I guess it was older ceramic pipes. In any case, we obtained estimates for repair/replacement from several companies. The typical company, tears up the floor to get at the pipes in order to replace them. I went on-line and found an alternative to tearing up the floors called Ne Flow. They came out and took a video like the others. Their process involves lining the old system with a bladder then filling up the area with a epoxy that forms a pipe when it sets. I called some other companies in Tuscon that did similar technique and they said it worked well. The price was similar to the other companies but we did not have to tear up and replace the floor covering which can be very expensive! We had them do the process and they sent a final video showing the result. it looks great and we don't have any more waste issues. The company was excellent in customer service and when they found the did not have to do a clean out of some pipes, we received a credit on the price! They did not have to even tell us about that as we had no idea what they were talking about. All I can say, is they were very honest and reputable. I would highly recommend Nu flow!