Best Office Service in Phoenix AZ

This morning, Daquon and an apprentice came to fix our boys' toilet. It was one of the best services we've received yet. He explained what the issue was and showed me what he had done. He, and his apprentice, were very professional and cordial. I would definitely recommend them to others!

I had a very bad experience with the first AC company that I hired to install an AC unit in my home. I was so upset of being taken advantage of I fired them and took a chance on Air Control and they have been my blessing!! George has been extremely helpful and Tyler, my technician, is absolutely the best!! Thank you Tyler!! I very much recommend Air Control for your AC and heating needs, OH and they are very reasonably priced!! Thanks again ?

[unhappy] Solar Customer here...

Go somewhere else. This place is a nightmare.

They never respond to any inquiries. Their sales team is very responsive and persistent at first, but once that contract is signed it takes forever to hear from them. Every step of the way you will need to call and make sure they are doing what is needed. No communication. No support. No plan. You are basically running your own project at this point.

Luckily I was home at the time of install for my solar panels, because if I wasn't there was going to be some cheap off-brand panels installed on my roof without a single word from this place. They tried to do a bait and switch on me - right in front of me. So take caution. I caught them in the act and had them switch them out. I signed a contract for a particular brand that the sales team was promoting and they seriously tried to put cheaper, less quality panels on my roof. How would I have known? How would any T&K customer know at this point.

They took nearly 70 days to get my solar operational after installation. They failed the inspection on 3 separate occasions. Everytime I would inquire about it this is what I would get:

1. It's only going to be another week or 2
2. the ball is in APS' court, it's out of our control

Both are false. APS was on time, they were early. T&K failed to meet every deadline or promise.

On top of all of that - I had to pay my loan while my system was not even running. Which is pointless. Paying for inactive equipment? Maybe in T&K's asinine world this makes sense. T&K promised me a reimbursement check, but that has not been seen but the ops team said they would get it in the mail today, that was a week ago after multiple weeks of asking.

Bottom line - they chase the money and don't give a damn about the customer. Now I am locked in this with them for the next 20 years, which is not thrilling to say the least.

Get it together...

Unfortunately we had a mini split fail shortly after purchasing our home in July. We chose A Quality based on a recommendation from our home inspector. They were able to get us scheduled in a reasonable manner and showed up on time. The system did a great job of supplying appointment reminders and sending us a notice when the technician (Chase) was on his way with name and picture. We also received a phone call with Chase.Chase was great to work with! It's hard to find many people that truly value customer service. Chase had great energy, was genuinely happy to be working and demonstrated a passion for his job. He took the time to properly diagnose the unit and part of the repair included a video that showed why our unit failed. This is a simple but great value add as it makes it easy for anyone to understand the diagnosis.The repair was completed a few days days later by another technician who did a good job but failed to properly replace the a/c line insulation. It was a minor detail but A Quality sent Chase back out and he handled it professionally and made it right.I was working with a home warranty on this repair which was rather challenging. Chase took the time during the diagnosis and the return trip to modify the invoice according to our home warranty company's needs.Overall this was a great interaction. In previous business exchanges with HVAC and plumbing companies they attempt to sell you warranty programs or repairs/upgrades that you don't need or ask for. I appreciate A Quality not attempting to push a product or service.I would highly recommend A Quality... and ask for Chase!

Great customer service and great price!

Jimmy and his guys are the best. You will not meet better and more polite people to take care of your HVAC needs. Love these guys!