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I live in an apartment complex & my building began experiencing plumbing problems on/around 4/26. Several units in my building were experiencing sewage backups that were causing terrible smells & overflows. The plumbing issues caused my toilet not to flush, & it also caused a terrible smell in my unit (which, up until A.P.E.S. came to “fix” the problem, were the ONLY problems in my unit). The leasing office called A.P.E.S. sometime during the morning of 4/27, & after claiming that they would arrive in an hour, A.P.E.S. didn’t arrive until HOURS later (& once they finally arrived, the problem remained unresolved by the time they left).

A.P.E.S. left the complex shortly before 4PM on 4/27. Thinking that the plumbing issue was now resolved, I went to check my toilet & found that it still was not flushing. The smell also remained, & as I pulled back my shower curtain to check my tub, I found that I now had RAW SEWAGE that had come up from the shower drain following the work the plumbers did outside of our building (see “RAW SEWAGE BEFORE” [attached]).

I decided to call A.P.E.S. directly, in order to advise them of the issues that remained. I spoke with CeCe, who advised that they weren’t finished & would be coming back. I asked if she could have them come to my unit with the necessary tools/chemicals to clean the raw sewage out from my tub (which is something that I obviously should NOT have to do), & she stated that she would put the request in.

After missing in action for nearly 3 hours, A.P.E.S. finally returned to “complete” the job shortly before 7PM, but the job actually was not FULLY completed. Shortly after A.P.E.S. returned to the same area they were at earlier, I heard a knock on my door; It was one of the plumbers who went by the name of Justin, & I let him in.

Justin walked into the bathroom & flushed the toilet, after which point he ran a couple drops of water in the tub (which, as stated, now contained RAW SEWAGE) & he then began to leave without cleaning it. I stopped him before he got to the door & I asked if he had the necessary tools to clean this mess out of my tub (as I had requested in PLAIN ENGLISH over the phone). At this point, he said he did not, he asked ME if I had any simple green or similar (to which I replied no [i'm not a plumber & i'm not paid NOR equipped to do the job of a plumber]), he said he had nothing to clean the tub with, & he left my apartment.

After leaving my apartment, Justin returned to the same area outside, continued working, & the problem in my tub suddenly got worse as I now had my tub filling up with even MORE raw sewage (see “RAW SEWAGE AFTER” [attached]). At this point, I went outside to share pictures of the worsening problem with the plumbers, & I ONCE AGAIN requested for them to clean it up. At this point, Justin started screaming like a 2-year-old, telling me everything he WASN'T going to do, & in the end, Justin & his partner left without making ANY effort to clean up the mess THEY caused.

This company needs to do a better job of A. taking OWNERSHIP & B. setting the right expectations for the customer. It is not the CUSTOMERS responsibility to clean up a mess that YOUR employees caused. If you can drive clear across town to pick up a $5,000 dollar piece of equipment (that you should’ve ALREADY had in your work van), then you can make the necessary accommodations to clean up any/all messes that YOU cause within someone’s home (as a result of YOUR work); A.P.E.S chose to dump that responsibility on ME, & to have Justin yelling & screaming like a 2-year-old when I went outside to request that they clean up the mess they created in my apartment only made a bad situation worse. In the end, his actions, along with the lack of empathy & eventually RETALIATION (coming by way of one or more A.P.E.S. staff members submitting a false complaint to our leasing office claiming that I was “harassing” them) makes the entire company look bad. AVOID THIS COMPANY AT ALL COST.

Great plumber to work with, great service and even better price!

Response and service were very quick and thorough. I will use them again in the future for any plumbing needs.

Hobaica definitely has an all star team serving your heating, cooling, and plumbing needs. Justin D. quickly diagnosed and resolved a recent air conditioning issue. Justin always does an outstanding job with our heating and cooling annual maintenance. Travis V. did an excellent job repairing a leaky shower, installing a new toilet, and checking our water softener and drinking water system. Both gentlemen are top notch professionals and great representatives of the Hobaica team. I highly recommend Hobaica!!!!

Julissa was helpful when doing our annual tune up!
Nick was great and able to come same day to troubleshoot other issues.
Day before, Eric was here for our plumbing maintenance and was friendly and personable.

I called Parker & Sons on a Wednesday, and they had someone at my house the next morning to do the install. The tech was on time, professional and friendly. As he found issues with anything, he came and communicated with me in detail, answering all my questions, then with permission, he completed the repairs needed. He made sure he did everything correctly and educated me on a number of other items as he told me about the toilet installs. Upon leaving he made sure to answer all questions, and advised he would put his number on my receipt, in the event I have any follow up questions or issues. Absolutely wonderful experience from my first contact with their office to the end. I highly recommend Parker & Sons!

Scott was great. I attempted to wire a smart thermostat myself and blew my units transformer in the process. He was able to get out the same day I called and replace the transformer. He also recommended that I replace some old wiring connecting the unit to the thermostat because I was experiencing power lose at the thermostat. I did just that and BOOM, everything powered up as it should. Great experience, thank you Scott!

Great company and stand up people that do great quality work.

Austin was great - explained everything very well, and walked through things if I wanted to DIY regular maintenance.

Jimmy and his guys are the best. You will not meet better and more polite people to take care of your HVAC needs. Love these guys!

Patrick is very effecient. Service was quick and done well had my business back up and running quickly