Best Residential/Commercial in Phoenix AZ

He is the best of the best!! Very knowledgeable and dependable! I highly recommend to use him for any of your AC needs!

Getting service in Phoenix during the summer can be difficult since many people have problems when it heats up for our summers.

Family owned and run and a great group of people. They do more than a 10 minute look before telling me I need a whole new unit as the majority of companies tend to do. They found the root cause and ordered the placement part.

In addiction, they got my problem bypassed and my 20 year old unit working while I waited for the replacement part to arrive.

I have worked with Valleywide Plumbing for the last 2 years. I have used them to fix issues with our plumbing in the bathrooms for our company. They have always responded in a timely manner & give me an eta on their arrival. They respond quickly usually out the same day depending on when the issue is reported but at least out the next day. I've worked with Patrick every time and he is always pleasant and very customer service focused. Good at evaluating what the problem is, offers solutions & recommendations to correct the problem. If parts need to be ordered, I receive a phone call immediately to give me an update.

Last year, we had a minor flood issue in the building from a tube that broke off the toilet over night. We called Valleywide Plumbing, Patrick came out immediately, fixed the problem with replacement tubing and took the initiative to locate & contact a water restoration company for me to start drying out the water damage.

I would definitely recommend Valleywide Plumbing & Patrick!

These guys are amazing. We asked to check our air conditioning system. They found a problem in our filtration system that no one ever fixed during a routine inspection. They are honest and decent. I thank them for their excellent work.

Just had a customers air conditioning checked as it's not working after some remodeling work King HVAC came out and found was low on freon they charged cleaned and serviced, and gave us a very fair deal... customer is happy. I will definitely use these guys again and would recommend

The folks who run this HVAC operation are tops. Everything done professionally, from handling my initial request to explaining my systems to me in a manner I could understand.
Thank you, Carefree Air.

I spoke to Erica about my AC early on the morning she was awesome she took my information said she would call me by 7 with an ETA she called a few minutes before letting me know the tech would arrive about 8 am.. Erica was friendly courtesy and professional. Thank you Erica I appreciate you.

The tech (Rhett) arrived at about 8 started work right away. He fixed what needed fixed did not try to sell me additional work. He went out of his way to explain everything he had done. I asked for a new thermostat he put one in with no question showed how to program it. Very professional. Went above and beyond to ensure my AC was in good working order.

Thank you ICON your people are great to work with.

Edith

911 is amazing I had an AC issue and they were able to help me get it resolved in short order. Amazing customer service!!

Enrique was able to troubleshoot the problem quickly, returned with the part, and everything is working well. A Quality is quick to respond, does an excellent job explaining the issue, and promptly fixes it. Thank you!!

Prices high

My AC problem was quickly identified. Before calling Phoenix AC and Heating Experts, I called my home warranty company, and they sent someone who couldn't find the problem. I sought a second opinion from Phoenix AC and Heating Experts, and they quickly identified and corrected the problem. I'm glad I called them because they went above and beyond my expectations. I wholeheartedly endorse Phoenix AC and Heating Experts and their excellent service.

(Translated by Google) Very good service

(Original)
Muy buen servicio

I had a full AC system replacement done by Semper Fi. I had a few concerns during and after the process and I am shocked at the response that I got from the company. The owner called me immediately when he learned of my situation and offered assistance without hesitation. He stated to me on multiple occasions that he and his staff were there to support their customers and ensure they have a great experience. Every person that I have interacted with has been polite and professional. I cannot believe there are still companies around that appreciate their customers and take the time to address their concerns! I would recommend Semper Fi to my own mother and have confidence that she would be treated well! You will not find a heating/cooling business around that does it better!

Inquired online for a quote for off grid solar for a property I own 3.5 hours away. The day before they emailed me and I responded can we reschedule?there will be snow in that area I’m saying this because of the owner may not have a vehicle equipped to go back to my property in the snow and mud. They called me to confirm I said there is suppose to be snow in that area. I do not know if the owner (Eugene) will have an issue with the mud and snow and this is rocky hilly terrain. I was thinking of rescheduling. The appointment setter said “he’s got a truck 4 wheel drive it’s no problem he likes different projects like yours” (referring to my organic poultry and swine operation) she follows up With a statement I will get in contact with him and make sure. Never heard back from her leaving me to think ok he had no problem with the conditions.

I head to the site visit at the discussed meeting location I call the front desk to let them know I am running 10 mins late they give me Eugenes number. I call Eugene and leave a voicemail saying I will be 10 mins late. No response I text him again saying there is a accident on the interstate and it was making me run late. No response. I waited at the location for roughly 45 minutes.

I then call back to the front desk and she transfers me to a sales manager who says “they were suppose to give you a call back and it fell through the cracks I have handled it I apologize there was some confusion about the site visit” he proceeded to say we could do the quote at a more convienant location that was easier for me. I declined and asked for the quote over the phone. Eugene never responded with a courteous call or anything. If they can not even communicate properly on a site visit I would not use them on any project. Communication was at a minimum with my experience. I personally will not be using this company.

Mr.Jones response to Owner: 3/19/22

Attached are the pictures with a time stamp and date. Your Receptionist was the one who gave me the number for Eugene. If the number is wrong I would suggest you have a meeting on how to communicate internally for staff to have/provide the most up to date contact information for potential customers.

Since I cleared up your lying/mistaken about communication attempts statement.

What is your next excuse for your companies incompetence on this matter?

Hung up when trying to hire them. Guess they don't like new business.