Best Commercial Hvac System in Phoenix AZ

Scott was simply great. He came as promised within the hour after my call, found the fan on the AC unit had burned out motor and replaced it and got the unit working. All done within one hour after he arrived. This work was on the roof with temperature around 108F. This was on a Sunday afternoon about 4:00 pm.
I recommend Airforce1 to anyone who needs prompt response and good work done by one who is committed to good service.
I will be remiss if I did not point out how professional, responsive
and courteous his office Assistant Linda was. Good team!

Fixed my AC issue, but was way overcharged. Was charged around $600 for a job that should have been around $150-$400 tops. Beware.

Best company ever!!! I just Love them!!!

Urgent Air is a fantastic family owned and operated company. I have been a customer for 10+ years. They are honest, reliable and reasonably priced!

Technician came out and was here for less than 30 minutes he applied a couple strips of tape and left . I get a bill a couple weeks later for over $200. I asked for clarification never received a response. I had to call in and spoke to Sierra she was very rude in my opinion and condescending. I was never told about any $100 trip charge or anything else at the time of booking the service. The tech claims he was trying to reach me and He called once and I was home all day. Sierra was very dismissive, no empathy, very poor customer service. She Interrupted and rushed me off the phone. She even told me the president would tell me the same thing she told me. I said great so have them call me then. She is rude! Her tone was very dismissive and condescending.on my bill it showed notes the tech called ahead by 30 minutes. I checked my call log the tech called at 1201 pm. I spoke to Dispatch at 1225 pm and the tech had not yet arrived. I was billed all labor no parts or anything were replaced. Sierra lied and said my bill does not say anything about tape. I found the invoice it does say the tech used some tape and left. According to Sierra I was billed from about 1145 am until after 1pm but the tech didn't even arrive until after 1225 I spoke to Dispatch at that time and the tech was not here yet

Expensive does a terrible job. Don't hire any any time

Frank and crew did a exemplary job installing a compressor at my home in a extremely timely fashion in the heat of July.Have been using for 15+ years and have found to be extremely knowledgeable and the best AC service in Az.

This company is GREAT! They make you feel as if you are their only customer with every interaction! The owner is knowledgeable and very hands on with each project. I highly recommend using ERIS!

Multiple Problems After Install/Sloppy

They were the cheapest of their competitors, and they got the job done within a quick time frame. Beyond that, its been bad.
-after a $500 Sunday morning plumber fee, then another snake fee of about $150, we discovered PHX Air Dept had dropped a piece of PVC from their job in our sewer line. When we called them to report it and ask for compensation, they fought us on it and then only paid a fraction of the costs. Even though the entirety of our plumbing problem was their fault
-on their job they weren’t careful when navigating the attic and stepped on our can light causing a huge hole in the ceiling (to their credit they did fix this a few days later)
- months later we noticed a water leak out of that same can light after a bad storm; called a roofer who noted the seal around our AC unit is weak, they didn’t use a critical piece under the unit, and the general appearance of the AC unit install was messy; this repair is costing ANOTHER $500
PHX Air Dept was quick and cheap, unless you factor in the multitude of problems you’re setting up for down the road.

Jeremy showed up on time. Used his extensive technical knowledge and tools to tune our AC and Heating systems. More extensive than other techs that have been at our home.

Great people and customer service skills

I’ve been using this company for over two decades on all my ac service needs. My Service tech’s have always been on time and very professional. Being a single income home it’s always nice to find a company that’s honest and mindful of my budget. I give this company a 5 stars for their ethics and integrity it carries as a company and I look forward to many years of continued service with AC By Roberts ❤️

I live on a rural, dirt road that has a 25 mph limit. One of their company vehicles flew by my house going literally 70. I see there is another review that complains about a company vehicle driving bad. I think I would second guess hiring them considering how unprofessional and dangerous the idiots they send out are.

So here's the deal. I am just one of those people who doesnt leave reviews for some odd reason but I had to do this. Yesterday morning I woke up to the sound of water dripping from my AC vent in a bathroom. Since the vent was right by the attic access I climbed up and took a look. The vent duct hose was completely full of water. Not typical. I called Ducts Inc. and Cody came out and saved the day. Drained the water from the duct hose, leveled the unit so compensation went where it is supposed to and even found an opening in a vent, went to Home Depot and came back with parts to fix the opening so I wasn't cooling my attic. Service above and beyond in my book, and I can be a little demanding. Definitely recommend Ducts Inc to all my friends. Thank you Ducts Inc. for caring.

I am a maintenance supervisor at an apartment complex in mesa and use these guys for all of my boiler services and other plumbing needs. They're very professional do good work and show up when they're scheduled. Would recommend them to any of my colleagues

Dave and his team are a homeowners dream. After being quoted an astronomical price to replace a compressor on a TRANE unit that was warrantied(only the part) MD's was plenty fair on price and offered excellent service front to back. You'll be glad you hired this company.

Not something that was normal.

good service

Excellent, tech was very good and he should get a raise

Considering the 1 star review on google, I was pleasantly surprised with their service. I was extremely skeptical to go through with this contractor when my warranty assigned it to them. The office staff can use some work regarding their scheduling and organization. The first time I put in a service order was on the Saturday my AC was acting up. I had one of their workers call me on the following Monday saying he was 15 mins from my house…. I never was able to schedule anything because their office hours state they are closed on weekends and next thing you know, someone says they’re 15 mins out??? The guy on the phone wasnt the nicest but I brushed it off because I desperately needed my AC on. That whole situation put me off guard so I canceled my service request. Put in another service order and had my father to help handle the entire situation, thankfully, everything went wonderful! I am incredibly thankful to have Keith and Kenny fix my AC unit! My father went to my property as I was in the middle of my work day and my father had nothing but great things to say about the Kenny and Keith! Replaced the motor on my AC unit and it feels like I have a brand new unit!! Thank you Kenny and Keith!!