Andrews Refrigeration Inc

Had my heating unit go out. When other companies wanted to charge me an after hours fee for the weekend plus over time. They were able to come out and repair my heating unit and got the unit up and running same day with out all the crazy extra frees everyone else charges! Great experience. My tech that was sent out to my home was Isreal and was extremely friendly and knowledgeable of my unit. Will definitely recommend to family and friends.

Our house sewer was overflowing we called them late at night because the other company we normally use wasn't available until afternoon the next day. They showed up within 2 hours during Superbowl weekend, and took care of our issues. I highly recommend them.

**Andrews Plumbing**

We wanted to protect our first-floor condo from building plumbing backups, so asked for a plumbing work order for 3x check valves on our bathroom sinks. The Andrews technician gathered the parts, worked an issue with one problem sink design, and completed the work without delay. We received a good value for this rather medium-large investment and home improvement.

What a pleasant company to work with.
Very professional staff members with dispatch, quick response to my call.
True n Honest Company!!
You Can’t Go Wrong with calling Andrews!!

HIGHLY RECOMMEND
I’m a customer for Life

I’m highly satisfied with Andrew’s Refrigeration, they were very punctual. They came out to fix my A/C and even gave me tips on how to upkeep my system. I would recommend them to anyone and will definitely be using their services in the future.

Andrew's has exceptional plumber's! very informative and helpful.Had some issues with the restrooms in my faciity and Matt M. helped us out. Service was quick and he was very professional.Will always recommend going forward.

We’ve used Andrews Refrigeration for the last 15 yrs. They are an honest and reliable company. Technicians are always friendly, they fix the problem and leave, don’t try to sell you the gimmicks. Definitely recommend.

Rudy was very professional, friendly, and informative. He gave us HVAC advice & tips that would help our A/C unit to keep it working properly. I recommend Andrews for your HVAC needs.

I highly discourage you guys from using this company as I had very bad experience with them. I called them to come out due to a plumbing issue, was told to put a credit card on file and it would be an hourly of $99 I did put the credit card on file and I called them the second day to be scheduled that didn’t happen until 4 days had passed. A technician came out and start to feed camera and then told me the he had to wait for his boss to come out since he didn’t know. After everything was done and they didn’t provided me with information I was looking for. An hour had passed come to find out I was going to be charged $400.00 for the service. The were also going to email me an estimate but the never did.

I love Andrews! me and my family have used their services from HVAC to plumbing. Always very professional and knowledgeable. If you want the job done right the first time call Andrews!

Andrews is Very professional… Reliable and Accurate.. Highly recommend them. They gave me tips on how to use my Ac in the summer.

Had my ac replaced by andrews refrigeration, technicians are knowledgeable and had my new unit installed and running in a few hours. Referred them to my family and had their old unit swapped out for new energy-efficient ac units.

Had one of their drivers put me into a center median on my motorcycle, damage to both bags of my customized Road Glide, when I called and confronted them they told me that I was screwed because I couldn’t prove fault with no witnesses. Now I’m out over a grand in repairs. Their driver decided to flip me off after he decided to just roll right by me. Real stand up company there.

Driver cut me off and then followed me home. He then threatened me and waited outside my garage. I would not recommend this company under any circumstance.

They were working on our neighbors business and proceeded to set up their cranes and trucks in our parking lot, blocking our customers and store vehicles without asking. We asked them multiple times to move some of their vehicles so our store could operate, but instead their crew gave us a bunch of attitude until we had remind them they were on our private property with out permission or even asking. Begrudgingly they moved, but continued to act rude and unprofessionally the rest of the day. After leaving piles of trash in our parking lot, we had to ask them multiple times to pick up after themselves. After removing their trash we found screws and nails left over from their work in our parking lot. In short they took over our parking lot with out asking, when we asked to have some of our space back we got attitude and delays, then they left a huge mess for us to clean up after them, including nails our customer would drive over. If they are willing to risk our customers safety by leaving nails in a parking lot I doubt they care are about your safety too.

They came and did work that charge was beyond belief. Smell in bathroom was bad. First time out was a two hour charge. Smell did not leave. They came back out and charged 9.5 hrs. They did smoke test and two toilet rings. The two toilet rings was 50 dollars! So a smoke test and two rings approached 800.00! So i believe they took advantage of my girlfriends kindness. To say a total of almost 1000 dollars for a smoke test and replace 2 toilet wax rings is beyond fair. Sad fact

Would like to add further insight. There customer service has matched their job quality. For them to provide an itemized receipt showing line by line exactly hours and service provided has been an up hill battle. About the only thing they have requested, outside of money is this review be deleted. Just sounds wierd to me. Please whoever does read this review ask why all the negative reviews have very similar ideas in them. Have a nice day.

Andrews has a poor service and accounting practices. We frequently have had to replace low quality parts they have brought in and consistently have problems with their accounting department. After speaking with the VP of the company nothing has changed. I highly recommend you look elsewhere for service.

Just because it’s a motorcycle Association, you won’t do a repair that is needed on a cooler. This association does a lot for the Community and takes care family’s over the holidays with meals and presents.
DO NOT USE THIS COMPANY!!!!!!

This business van almost ran me off the road I have a photo of the license plate if anyone wants to reach out and email me it was van number 58... not only did they almost hit me but al.ostcaused a several car wreck

In February my elderly dad's thermostat shorted out and he needed the fuse replaced on his other AC unit and a Google Nest thermostat installed. Because of my work schedule I was not able to get there and do it myself. First, they charged an hour for drive time which I guess they round up to an hour so it is what it is. My problem is they charged my dad for two hours of work to replace a fuse and install the thermostat which for a professional should have taken no more than 30 minutes (being generous), I installed the same model in my apartment. Maybe it would be understandable if the service person took the time to explain how to work the Nest or maybe set it up on my dad's phone but nothing other than the installation. If their rates were decent I wouldn't be complaining but you would think for the price you would get better service. I tried calling and talking to the office manager to no avail, he was unprofessional making every excuse imaginable. It's very sad how a business would take advantage of an elderly person during these extremely tough times. My only option now is to go through the Better Business Bureau.

Andrew’s Services (plumbing)came out to repair an underground water leak they took care of it fast & with out braking the bank .
Thank you Andrews’s

I see why electrical is not listed as one of their specialties. I scheduled someone to install 2 j-boxes in my shower ceiling, making sure they knew I needed them to bring the j-boxes. I was told they always have them on their trucks. James (not a licensed electrician) came out and said he does mainly commercial work and did not have the j-boxes and left for Home Depot. I was charged for the time he was gone. Joe came out to straighten it, which he did, and then later apparently forgot that he did it. I have photos to prove it was crooked. While straightening the box, Joe proceeded to tell me and my son about how he hates to say anything bad about his coworkers but James has had numerous complaints and they’ve had to go back and redo several of his jobs. He said he would definitely be reprimanded. Adam, who I assume is a manager, initially called me and said he would make it right and I would receive a partial refund. After a few weeks with no response and no refund, I called today and was told by Adam that there was nothing wrong with the j-box initially and Joe denied ever straightening it. Adam also felt that I should be charged for the time he went to Home Depot. I was charged $77.50 material cost for the trip, two $1.25 j-boxes, two &1.25 cover plates and approximately 1’ of wire. Adam said most of the charge was their mark-up price for the 1’ of wire. Wow… disrespect, unprofessionalism, short-term memory loss, and unethical.

Technician came out and was here for less than 30 minutes he applied a couple strips of tape and left . I get a bill a couple weeks later for over $200. I asked for clarification never received a response. I had to call in and spoke to Sierra she was very rude in my opinion and condescending. I was never told about any $100 trip charge or anything else at the time of booking the service. The tech claims he was trying to reach me and He called once and I was home all day. Sierra was very dismissive, no empathy, very poor customer service. She Interrupted and rushed me off the phone. She even told me the president would tell me the same thing she told me. I said great so have them call me then. She is rude! Her tone was very dismissive and condescending.on my bill it showed notes the tech called ahead by 30 minutes. I checked my call log the tech called at 1201 pm. I spoke to Dispatch at 1225 pm and the tech had not yet arrived. I was billed all labor no parts or anything were replaced. Sierra lied and said my bill does not say anything about tape. I found the invoice it does say the tech used some tape and left. According to Sierra I was billed from about 1145 am until after 1pm but the tech didn't even arrive until after 1225 I spoke to Dispatch at that time and the tech was not here yet

Update: Changed from 1 star to 3. The original rep, John, came back out and did the repairs at no cost to me after finding out how the office handled my situation, which I appreciated, but still don't plan to use the company again.

Original post: Rep John came out and provided a quote for a few things including air conditioner repair. He was on time, very friendly and professional. I accepted the air conditioner quote and he told me someone would be in contact with me that afternoon (Fri June 25). Didn't hear from anyone by Mon June 28, so I called. They told me that someone should be out to me Tuesday or Wednesday. By Wednesday afternoon, I hadn't seen anyone, so I called to check. That rep said she had no record of the Tues/Wed promise or even that I called on Monday, and that someone would be out by July 5. That was not acceptable for two reasons: it isn't what I was promised and I will have family in town all weekend, so I don't want to sit around waiting for arrival and repairs. Due to this, she said she would put a note in to have someone out ASAP. It's Friday, July 2. Nobody has arrived. I called again. I was told that I was scheduled for July 5, that nobody would be out before then, and that she wasn't even sure why they had me on the schedule because they aren't accepting new customers. I get that everywhere is busy right now, but this place needs to get it together. Awful first experience and customer service in general. I cancelled my a/c order and won't contact them for anything else.

UNRELIABLE!! Very difficult to the plumbers to show up. They no showed, showed up when they weren't suppose to, and were 2 hours late. Probably because it was warranty work.

Prejudice company beware! Refuse to repair our Cooler because motorcycle association.. We do many fundraisers and take care of our community.

We had a leak and the location was not obvious but there was water under the floor. We called and Ethan came out quickly after hours on a holiday weekend and diagnosed the problem and made the repair. He responded right away and did a professional repair. He explained the issue to us and we appreciate his sense of urgency and professional workmanship. Would definitely recommend!

I greatly appreciate all the work that Andrews Electric did. We were selling our home and needed a brand new electric panel, GFCI outlets and had a faulty outlet out back. Andrews Electric did an amazing job with getting everything completed for us in a timely manner. They were very communicative and efficient and price was very reasonable for all the work needing done. I would especially like our to shout out Randy, CJ, and John. I would recommend Andrews Electric to anyone needing work done!

Patrick was a great help and was experience in trouble shooting plumbing situation.

Looks like a great place to work for and to do business with honest hard working people.

Andrew’s Refrigerattion is Reliable, Affordable, and has friendly technicians

Andrew's was so helpful. They responded right away to my problem. The tech. Nathan was professional and explained what the problem was. My hot water is working again. Their prices were also reasonable. Fortunately it was not major this time.

Showed up in time did the job and was professional, good housekeeping

Chris did a fabulous job helping us with a water leak today! Professional, helpful, and a pleasure to work with! Thank you Chris!

Used Plumbers. Bill had HIDDEN FEES.

An HVAC/R, Plumbing, Electrical, Concrete company that delivers quality service provided by experienced professionals.

The worst experience ever.

A tech flipped me off on the road because he cut me off

Awesome company, great technicians!

Very expensive for nature of work done.

Street parking and hard to find entrance

Great customer service!

Great HVAC division.

No experience at all