Best Commercial Hvac System in Phoenix AZ

A good company to work for!

The installers Caleb and Brian showed up on time and ready to go to work. They were great! Unfortunately, they were the only ones who were competent. When the salesman showed up, he did not take a look at our breakers or our ductwork. He did not tell us the size of our existing unit and ordered a 3 ton. On the day of the installation, the warehouse failed to drop off the A coil. First delay. Then they didn't have a special-order adapter to utilize our current breakers and wire, so they had to call out an electrician. This electrician left the drywall open and scratched up my brand new washer in the process of working. He also failed to clean up his mess. 3 months in there are still open holes in my walls that Penguin Air has not fixed, even though they promised to come out. It turns out, my old unit was a 4 ton and my brand spanking new unit runs constantly and so far this year averages 87 degrees. It is worse than my old unit. I paid over $8,000 dollars to be miserable in my own home. If they would have priced a ductwork repair and added that to the estimate, I might be a happy customer right now. Unprofessional and incompetent salesmen, warehouse staff, and auxiliary crafts made this a pretty miserable experience.

All I can tell you is that the installation that Jimmy did was awesome. He is a credit to your company. I will with word of mouth let friends and family know what a great company you are thanks to Jamie and Chris.

Universal installed out EMS and access control system. We are happy with their pricing, personal service and response to emergencies when they occur. They are highly knowledgable of the industry and a great resource.

I can't see enough wonderful things about Scott and his team. We have done shower installations, AC service and repairs at both my home and office, and multiple plumbing repairs ranging from children clogging toilets to the homeowner (me) not changing out his reverse RO system filters correctly an causing a leak.

Very professional, Cole was great to work with.