Best R O Systems in Phoenix AZ

Wes Doan with AZ Floodmasters is exceptionally professional! He is experienced, honest, punctual, and keeps open communication very well. I would recommend him to anyone for their restoration needs!

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

I appreciate everything your company did. I was horrified when I found mold growing in my bathroom, but now I know that it is completely gone.. thanks to your work. Great job Water Mold Fire Restoration of Phoenix.!

Had some asbestos removal.
Really appreciated the company, they were on time and quote was fair.
Brad and Eduardo and his team were great. Highly recommended!!!

Tony answered my call at 4:50 pm and helped me out with a quick quote for a client. Very professional and helpful! I will definitely use their services in the future!

We had a big mold problem. ASAP Flood & Fire Restoration came in and took care of it. They were fast, professional, affordable and knowledgeable. I'd recommend them to anyone who has a mold problem.

Omg where to start!! We had our drainage pipes replaced because they because it busted all threw out home !! Acuity builders was amazing!!! We had started with a different company with our kitchen, needless to say we didn’t let them go any further! We hired Acuity builders , what a difference between the two companies!! From start to finish , Gaby did our walk through and estimate, answered all questions and dealt with the insurance company!! Matthew was the foreman for a project . Him and his team did a beautiful job on our bedroom and bathroom ! We did some upgrades to our bathroom and our bedroom floor, Mattew gave me an estimate and stuck to it !!! Matthew was very communicated and answered all questions! After 6 months of being out of our home they came in took over like a⭐️ Boss ⭐️and got us home !!! Thank you so much !! We will be using them in the future!!

We were about to have over 50 guests show up for a graduation party for our children when my wife discovered a leak in our garage- OH NO!!!! I had a friend refer R2 Fire and Water. From the moment I called Justin, I knew I was in the right hands. He arrived almost immediately and put my wife and at ease. The process was seamless with all their knowledge and skill set. We were able to continue our party and they took care of the water and mess. What a true team! Justin, Joe, Joey, and Shelby were all top notch professionals who helped us fix and remediate our garage back to better than it was before. THANK YOU ALL!! I would refer this team to anyone.

awesome company. fantastic workers. A++++ rating all the way up from the owner, all the way down to the newly hired grunts. Amanda, Jake, Alex and Danny whom ive had the pleasure to deal and speak with the most are outstanding people. very informative and consistently stays in direct contact. will definitely use them again.

House burns down, imagine charging 2k for a single piece of wood. Seriously in times of need vulnerable people shouldn't be taken advantaged of.

I just started working for this company in Fairfield California the only thing I can said is a great company