Best Fire And Water Damage in Phoenix AZ

Very easy to work witg

I recently had the pleasure of working with Team Ossanna for my commercial water damage cleanup needs. They were incredibly knowledgeable and provided me with all the options available. The team was patient and answered all my questions in a timely manner, making sure I was well-informed about the process. I highly recommend Team Ossanna for any commercial water damage cleanup needs!

My review is about EHS REstoration located on 6056 E Baseline Rd Ste 103, Mesa, AZ 85206.My name is Simona Codrea.
I had this company out at my place in Phoenix on Friday February 26 for evaluation and on Saturday February 27 for service.
I would like to warn others about this company. If you take a look at their reviews it seems like they are good. However, my personal experience with them was horrendous and 90% similar to the one as in the review of Ryan Goldman (customer who shared his experience about this company).
The assessor was dishonest. The assessor (Tanner Nord), measured the humidity in the walls and wood and assessed the extent of the water damage caused by the leaking water heater.
Tanner Nord told me that the job could be completed in 24 hours. I gladly accepted.
He left the equipment and after an intense 24 hours of dry air blowing, everything was dried to the bone. Tanner Nord did not explain to me that this timeframe can change if someone else comes and assesses the same he did, because obviously in this company there is no consistency when it comes to what it has to be done and when.
The water heater damage in my case was minimal and was also caught on time. On Saturday, February 27, when the workers came to my place (Mario and Eric) , only Mario worked on the demolition, which took him around 3 hours. I constantly had to ask what he was doing because the workers did not take the time to explain to me anything about the process. The only thing Eric and Mario did not remove was the wooden plate the water heater stands on and which was the only really thing that was wet. Eric refused to do it despite the fact that I explained to him that this was a clear specification of the agreement between Tanner Nord (the assessor) and me.
After 3 hours Eric told me that they were done and it will take an additional 3 to 5 days before they can do the restoration. Eric was overly aggressive when he tried to push their business on me when it was clearly going to be disadvantageous to use them because I had a hard time to accept to have dry air blowing for 3 to 5 more days for a minimal damage as demonstrated by the humidity measurements that were almost perfect (17 when acceptable is up to 12). Eric was impolite and was passive aggressive during his interaction with me at the extent that I had to ask him to leave my property. Mario and Eric also left without connecting my hot water. This left me in a situation where I had to spend my entire afternoon on the phone to have this problem fixed. When their supervisor, Cody, came to my place to reconnect the hot water, without asking for my permission, he took my portable cooler from my garage and stood on it in stead of asking for a ladder !!!
In talking to my insurance I sensed that this company depicted the damage to an extent that was not according to the reality.
Overall, this was a very bad customer service experience. Please do not use this company that is not reliable as demonstrated by the fact that what one says is not consistent with what the next person says, does or charges.
Moreover, the workers do not have any customer service skills.

This company demeans all the veterans and all the awesome things they do for our country! This is such a shame!

Great Service.

We have had a lot of great success referral our insurance clients To AZ Total Home Restoration. Shauna and her team are always very profession, reliable and customer service focus. We never have clients give any negative feedback. They are available anytime my clients are in need. We appreciate the hard work and dedication!

I have used their services on 2 occasions in the last 3 years. This outfit not only knows what to do to solve and/or mitigate the problem but they completely understand the difficulty and trauma associated with serious water damage to one's home. Their support and professionalism was remarkable.

I couldn’t say enough good things about Servpro in Mesa. My mother and I worked closely with Kevin and his team to remove furniture and clean out a room in my home. This comes after the loss of my husband and the understanding, compassion and candor that Kevin showed us during the hardest of times was unmatched. Not only does this company work hard for their customers but they have such compassion and understanding for any and all types of situations. They truly make you feel like a part of the Servpro family. Thank you so much Kevin and Servpro for going above and beyond for me and my kids during the hardest of times and ensuring that we had one less thing to stress about. I will forever be grateful and will be calling Servpro for any and all jobs that I need in the future!! You can’t go wrong with this family ran business!!

thems good restorin'