Best Home Air Conditioning in Durham NC

Technicians were professional, knowledgeable and courteous. They got to the problem offer me the best solution...mostly of all they were honest and respectful..JUST AWESOME

James came out and quickly repaired our mini split in. I time.

A1 Electrical did a wonderful job on the electrical work for the renovation of our community kitchen. The owner, William D Taylor, listened carefully to our plans and gave us expert advice that helped us reach our goals in a cost-effective way. His knowledge and skills made for a stress-free experience as he fit his work in around the work of the other tradespeople -- and he stepped up to help community members with some DIY tasks that proved more challenging than expected. We're hoping to work with him again on future projects.

Oscar was great to work with and Adam did a great job on the repair. Thank you for fitting us in on short notice and showing up on time! We will definitely use you all again!

The Happy Home team was fast, responsive and prioritized my emergency plumbing issue. I would absolutely recommend them. 10/10

The 3 stars are for Jason, Morgan, and the female at the call center. They worked tirelessly to make sure my cooling system was operating properly. However, I give 0 stars to Robert. I'm not sure what his title is, but I AM sure he has poor communication skills and has little patience. Those are two qualities that make him ill equipped to handle phone calls from the public.
Our unit stopped working on one of the hottest days of the year. I called Piedmont and an appointment was made for a technician to fix it. I initiated a claim through our home warranty for service. Jason, from Piedmont, came out and assessed the problem. He also took time to speak with the home warranty people and get everything straight. The problem began on a Saturday, but could not be taken care of until Tuesday due to scheduling and securing the part. Jason came by on Tuesday with his colleague, Morgan, and they got to work. They were kind, professional, and quick. Everything was fine until Friday evening. The unit just stopped working!
This is where Robert comes in. I contacted him in the AM hours to see if I could get a service technician out to fix the unit. Robert calls me and says he will call me back when he has someone. I wait two hours before I call him back to see what the status is. Robert, asks me am I the customer who they serviced through the home warranty. I told him the warranty was of no consequence because Piedmont had already been paid by US. The home warranty is only for reimbursement. He said he understood that and he was on the phone with the technician. Again, he said he would call me back. I waited almost 3 hours this time before venturing out to find the company through the website address. I could not find the place and my wife fell ill while I was gone. She had to be rushed to the hospital by ambulance because she got overheated. The temp in our home rose to 89 DEGREES!!!! I called Robert back after I found out about my wife. I told him what happened and I was trying to get a fix on when the tech would get to us. He says he is trying to work me in. I said we should not have to be worked in because we paid for service already. I also told him I've been waiting hours for a call back that has not come. He begins yelling at me saying, WHOA, WHOA, WHOA! I never told you I would call you back in 1 hour, 2hours, or 3 hours(never said you did, Robert). People think they can just call and get service and they can get it right away but it don't work like that. I have to work you in. I said ok and hung up the phone. I could not believe the NERVE of this guy to yell at me like I was a child guilty of some infraction. I was the one without air and whose wife fell ill because of it. But I hung up to avoid getting ugly over the phone. One should think twice about yelling at someone because one does not know what that person is going through. On top of that, it's just plain WRONG. How dare you bring up a home warranty as if your company did not get PAID already. Who in the hell do you think you are???? A customer has the right to secure whatever means of reimbursement he/she can. What business is it of yours?????! Robert, if the only way you can deal with pressure is by yelling and screaming like a spoiled child, let someone else handle the calls. I am not going to let this go and I will not stop until corporate hears about this man and removes him from fielding phone calls. Bad enough these jobs cost in the thousands, but I'm supposed to sit still and get screamed at too??? All he simply had to do was say my guys are going to get out to you before we close. I would not have cared if it was 9:00PM- I would have been fine with that. But he never communicated that to me at all.
Jason and Morgan arrived and did great work with no charge for their trouble. They only wanted to get our unit working. I really appreciate those guys! For anyone using this company ,in the future, look for Jason and Morgan- two top notch technicians who KNOW THEIR STUFF!!! But, if you run into Robert, bring your pacifier.

Had some minor issues with the hot water heater. The service guys were on time and very helpful with resolving the issues which were error user on my part. I have used Brown Brothers for years and always had great service.