Best Ductless HVAC Replacement in Durham NC

Biruk was knowledgeable and thorough. Very professional and competent. Will certainly use again.

Professional, courteous, knowledgeable. Gave a quote for future repair but wasn't pushy.

Jeff Little is an excellent, qualified & professional technician.

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

Omg the best experience they went above and beyond. I always enjoy a company that knows how to make the consumer happy and go the extra mile. Will use again…

I have used this company for 8 years. I am impressed by the service, especially Peter! that come to my home. I would recommend to anyone. Great service and care.

What a breath of fresh air JD Service Now is. We’ve dealt with a lot of contractors over the years, and I have to say this company was the best! They are very professional, accommodating, explaining the issues and cost options. They were on time, did a great job, and it didn’t break the bank. Very reasonable pricing! Highly recommended!

My A/C went out in my home and I called several companies in the area in attempt to get a technician out to fix it. Either they were closed or booked while some didn’t answer the phone. I called Piedmont Metro and explained my situation to the secretary and told her I had a child here with medical issues and it was imperative that someone came out as soon as they could. The owner Robert called me within 20 minutes and told me that I had a bad situation and he would assure we would have A/C that day. His crew showed up and replaced my whole unit. Two weeks later we had another issue with the air, found out it was an issue on our behalf, they came back out and fixed the issue to ensure we had air for our little one. Definitely a great company and put their customers first!!! Thanks a lot guys!!!