Best Ductless HVAC Replacement in Durham NC

Ralph and his apprentice were top notch professionals! I can’t wait to request them in the future if anything else is needed at my house.

Jason Murphy was extremely professional and patient. As the homeowners, we want to ensure we understand what is needed and what option is best both safely and financially. He took extra time answering all our questions so we could make an informed decision and provided quality service. We highly recommend him and Streamline.

Very professional. Good service and knows what he’s doing.

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

Cameron was knowledgeable, worked quickly, and went above and beyond what was required.

Called and tried to get help with my Well pump. First thing I asked the lady when I called and she replied she had only been employed a week let her find out. I needed help immediately for my problem which I explained only to find out I paid $85 for a service fee with NO SERVICE...SO IM TRULY MAD BECAUSE THEY WASTED MY TIME AND UNNECESSARY MONEY FOR A PROBLEM THAT THE UNEDUCATED EMPLOYEE HAD NO KNOWLEDGE OF ABOUT SERVICES THE COMPANY PROVIDED!! WILL NEVER USE THEM AGAIN. FIRST & LAST!!!

Nick installed a new expansion tank on to my hot water heater.
He was on time and very professional. Nick was also very patient at explaining the process and answering questions. I give him an A for his service.

TLDR: This company has never made a single appointment on time and has jerked me around for OVER TWO WEEKS while being rude. They hung up the phone in the middle of a conversation and told me that someone came out to work on the house and banged on the front & back door and I didn't answer (I was sitting in the living room all day long). When I explained this to him, I was told that this technician was a deacon at a church and therefore he wasn't lying.

Rude, unprofessional, and forced me to blow over 3 days of PTO for their missed appointments. Nobody ever called to confirm appts &nobody ever called to reschedule or give me a 30-45 min notice.

FULL STORY: I wanted to give Piedmont Metro the benefit of the doubt. My home warranty company recommended them to me and dispatched them.

I initially reached out to my warranty company on June 7th, and they sent a dispatch to Piedmont Metro, stating that they would come out the next day (June 8th).

I took the day off work. Piedmont didn't call to schedule a time. When I finally called around noon, they had no idea who I was. I explained I was with my home warranty company, and the guy on the phone said whoops we missed this as in they hadn't seen it come in. He then told me he would get to me that afternoon. I then was confirmed to be on the schedule between 2PM and 4PM and that I would get a call 30 minutes prior to arrival.

...finally, after 4:45PM (45 minutes past arrival window), I got a call from someone saying he was in my driveway. He spent about 20 minutes looking at my unit before saying it had to be Freon and that he would have to send someone back out the next day (June 9th). I paid them the $100 deductible, per my warranty's terms. To their credit, the gentlemen at my house that day took his time to carefully explain everything to me that he thought was wrong with my unit. I never received a call from anyone and had no idea if anyone ever stopped by. When I got home on June 9th, my house was still too hot and the AC wasn't fixed.

On June 10th, I was awoken by a call early in the morning informing me that someone was in my driveway and that they were gonna work on it (meaning that they never came on the 9th). That person never confirmed with me what work was done that day or what the results were. I never had confirmation they were even at my house.

I never received a call back. On June 13th, I called and left a vm to figure out what was going on and nobody ever called back. On June 14th, with my house being 80 degrees still, I contacted my warranty company. They were reopening the ticket with the contractor. At some point during this period the contractor called to ask if my AC was still broken. I said yes, and they said they would get someone out there. (Nope)

FINALLY, on June 16th, my REALTOR called 2-10 and got the ball moving since 2-10 didn't know the contractor STILL HADN'T BEEN OUT TO MY HOUSE AGAIN. June 16th, we were told they would come out that day. Finally, we called after several hours of not hearing anything and were told they could not get to us today and would need to get back to us the next day.

I had instructed my home warranty company that we could only take appointments after noon on Jun 17. Sure enough, at 9:45AM, I got a call saying that someone was going to stop by. I sat downstairs from then thru the entire day (save for 15 minutes when I went to grab lunch and had someone else at the house just in case). Nobody ever showed up.

I finally called them again that evening and they told me someone had come out to the house that morning and banged on the front & back doors but nobody answered. I had been downstairs all day since I got the initial call that morning. The only way this could be true is if the technician stopped by PRIOR to 9:45AM, when I was woken up by their inconsiderate early phonecall.

After calling me back, the man on the phone said he just couldn't get anyone out there and we would speak again on Monday. Did not receive a call at all on Monday, and when we called them to discuss they hung up on us.

BAD BAD BAD