Best Broken Pipes in Durham NC

This is my second time using this company. They were very professional and I would highly recommend for anyone having plumbing issues.

Very responsive, communicative and worked in a timely manner. Fourth time using this company and we’ve been very happy.

We used CDK Plumbing to plumb a bathroom and two extra sink areas in a basement we are finishing. The first time they came out they were professional and courteous. Yesterday, the came out to finish the job, since the drywall and painting was done, by putting in the toilet and sink. The first problem with communication came when they failed to call me or my husband to let us know they were coming out. I was surprised when they rang the doorbell as I was getting ready to leave for work. Since I didn't know they were coming, I had not arranged to work from home nor did I have anyone who was able to stay at the house that day. I let them in, showed them around and told them to call me if they needed anything. I remarked that the lead guy was not the same one who had been out here doing the work the first time. When I came home, I was surprised to find 8 holes in the ceiling where they were looking for a valve shut-off. Many of the holes are as big as my head. First of all, I think they should have written down where they had installed the valve on our paperwork, so that if they weren't going to send the same guy out, it would have been well documented. Alternatively, in this age of camera phones, they could have taken pictures after everything was installed, to document where they had installed all the valves - this is what the electrician had done. Finally, NOBODY CALLED US! I would think it would be a policy that if you were to cut into the drywall, you would CALL THE HOMEOWNER first. We remembered where the valves were installed and could have, with a 5 minute phone call, instructed them on the location so that they would have had to only make one or maybe two holes looking for it - NOT 8! I cannot fathom what when through their heads after hole, say 5, to not think - maybe I should contact the homeowner and let them know I'm turning their brand new, perfect, expensive, painted drywall into swiss cheese. At no point in time were either my husband nor I contacted by them. Not even when they were done; so we were left to discover this mistake by ourselves. This company waisted time (how long does it take to cut 8 separate holes? how long will it take us to fix 8 separate holes?) and money (How much will it cost us, an expense that they say is ours deal with). Communication is cheap and easy. Communication is the key to a happy homeowner. A 5 minute call would have saved the company from this bad review. I would not recommend CDK Plumbing until they review their communication policy and make sure they keep the homeowners in the loop.

Update: I have now spoken with our contractor, who takes partial responsibility for the above situations, since he approved ONE hole to be cut into the ceiling. The owner of CDK has also called and apologized for the mistake. I appreciate how he took responsibility for the situation. He has promised to pay for the repair. Therefore I am raising my review by one star.

I cannot express the appreciation that I have for the staff of ARS Rescue Rooter in Durham, NC. Their professionalism, courteousness, and outstanding customer service displayed, is beyond any expectation I had. The technicians we had (I do not recall their names) were very experienced and knowledgeable in the heating and air conditioning profession. Ms. Laura Holly was so accommodating and understanding of the issues I was having with the unit we purchased in 2019. Upon arrival, the technicians explained what they were going to do. After assessing the problem, they were clear in explaining what they were going to do. Then once they completed all they could do on this date, they explained they enabled the AC unit to work to give us air, but they would be ordering parts to fully complete the repairs. It is rare to find vendors that are knowledgeable, and take pride in their job the was the staff of ARS Rescue Rooter of Durham does. My gratitude to each of the staff members for all of your assistance and professionalism.William Allen Pass-Winston Salem, NC

I did a major remodel of a basement rec room that included a new bathroom. The Devlin crew was very professional and completed the work on time and budget. I highly recommend them.....

Had one of two old attic water heaters start leaking. WF Plumbing had a plumber out within an hour. I decided to replace both water heaters with a single tankless unit. That’s a pretty complex unit! Mark and Paul, the installers did a great job installing it and fixed a whole house pressure problem, too. I’m loving the Rinniae unit and very pleased with the work!

They were amazing ! I had a difficult situation and they came to the rescue. Were on time , professional and did the job right. I would definitely hire them again. Can't go wrong !

Excellent service and quick response arrived within an hour of my call... Very polite and professional service technician (David). Cleared a kitchen sink hard build up drain line blockage 20 or so feet down the individual line...

I've given Dustin from Urgent Care Plumbing all plumbing responsibilities since early 2016 (both emergency work and scheduled finish work). This has given me the opportunity to see his work on many projects, which is very consistent in quality. He gets the job done correctly, does not cut any corners, leaves the area clean, and is very fair with pricing. If you are looking for a straight-forward company who believes in incredible transparency for its customers, call Dustin at Urgent Care Plumbing.

Started out with what appeared to be a simple drain cleaning but turn out to be a broken pipe at the septic tank. This could have gone on without finding and the blockage problem continuing to reoccurring yearly.

Excellent service and upfront pricing, can’t recommend them highly enough!

Wayne was a true professional—personable, caring, and went above and beyond to ensure my family was taken care of. I highly recommend his services, engage with confidence.