Description
When you need an emergency plumber near me in Durham or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer repair, Shower repair, Sump pump repair, Water heater repair, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Drainage service, Flooring, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening and Filtration System,
Reviews
Erik was timely and awesome. He was thorough and very personable. High praise.
Margaret Gill
2 years ago
Herbert Gilmore is the best! Knowledgeable, helpful, expert advice. He pointed out issues that no other plumber had ever noticed. I had him fix everything he mentioned. He is awesome!
adrian ingram
2 years ago
Erik was very professional and went right to work
Cheryl Copeland
2 years ago
Justin saved my life by repairing my toilet. I don't know what I wouldve done without him providing his expertise in the repair of this toilet!
Very happy with the service from Doc (#4816) Devon (2884) and Mike (#461). All were very responsive, helpful, and experienced.
Jonathan Rowell
2 years ago
Victor was knowledgeable and did an awesome job replacing our water heater.
Philippe Chedaille
2 years ago
The technician came promptly, was extremely courteous, and did a fantastic job in a timely manner. Would recommend!
Marcia Thompson
3 weeks ago
Cal was great, punctual, and knew his job well. Great experience!
Did not come on the day I made the reservation but came the next day instead. Erik the plumber was great, very professional and knowledgeable. The cost was much higher than I had anticipated ($1200 for a sink install), but I was desperate and because of their delay I was heading into the weekend so had to pay.Overall, I’d probably go with another plumbing service because they didn’t show on the day they said they would, and because of the high cost. That being said, the plumber Erik did excellent work and I’m happy with the end product.
Kate Maxwell Koegel
7 years ago
Been a homeowner 35+ years and never needed to call a plumber. Glad I called Roto-Rooter. They were efficient, called before arrival, and repaired our hot water heater in short order. Junior was very nice and professional. I will definitely call them if I need a plumber again! Thanks.
My scheduled appointment was 12pm-4pm. No one called to give a status update. I had to follow up numerous times to see when the technician was coming. The technician came at 7:45pm. The technician was polite, however I was only given the estimate for labor (which was $340 to change washing machine valves) and he didn't bring any parts. This estimate did not include parts and taxes. When I asked for the final cost I would be charged for parts and taxes the technician could not give me that number. He was looking on Home Depot website to see how much this would cost and said it would not be the exact Home Depot price because they will inflate the price. I asked to speak to the supervisor regarding the inconvenience...the supervisor was very rude and told me because I am so frustrated and may still leave a bad review, he questioned if they should even do the service for me. After hearing that, I asked the technician to leave. I would rather delay the service and take my business elsewhere, regardless of the price. Would not recommend this company.
Work performed was satisfactory. Prices seemed a bit high. Their employee arrived an hour later than the dispatch said so I wasted my time leaving work early to meet him. He also left a piece of PVC pipe in my driveway for some reason
Connor, was very professional and went above and beyond to fix our plumbing issues.
Beth Fleisher
2 years ago
Although i did not end up going with your company - i did want to let you know that your representative, Adam Robinson, was professional, prompt and seemed very knowledgable!
They needed to come back because the line out to my septic was clogged again after just two months. Although the problem was that there were roots in the outside line, and I need to do a more substantial repair ASAP, they still cleaned the line and made things working well for the time being. They spent five fours here and did not charge for this call, since they had been here fairly recently for the same problem. They told me they couldn't warrenty this work any further since the problem is in the outside line and that needs to be dealt with -- and I think that's fair. The plumber, Erik, did a very thorough job and left the bathroom as clean (cleaner!) than when he arrived. I appreciated the service.
Service technician came out and diagnosed the issue and isolated it to the water line from the street to the house. He suggested first thing is to call the city to rule out any issue with the water meter before more drastic measures are taken.
Jose Martinez
3 years ago
Awesome job and excellent service by Erick B 110% recommend
Eugene did a great job. Very friendly and professional.
Tech Eric was super nice and professional. Told me my issue, and solved it , would call again!
ERIC PORTER
10 months ago
Took two reschedules but service person was informative and very helpful
Charlotte Skahan
2 years ago
The repairman was very courteous, professional, and thorough. He explained to me the problem with the toilet and how he planned to repair it. I was very pleased with the outcome.
We had a bad experience with them. They sent a technician to fix our plumbing issue. He could not solved our problem but charged us 320 dollars and promised to send another technician to come to fix the problem. We had been waiting for two days for the technician during the time window provided by the company. The technician member showed up.
Princeton Wilkins
2 years ago
Wayne was on time, he was professional and knew what he was doing. He came out an assessed the issue right away and got our house back in order quickly. He also was very personable and didn't mind explaining his process to us. I would recommend this company.
The Roto-Rooter team was amazing. Mark came in and provided a full view of what I had going on in my basement. He accessed the situation and repaired my outdoor water pipe in less than 2 hours. He went above and beyond to show me exactly what he did. I also now have a souvenir - the damaged part - to show my insurance company. Additionally we had a major toilet overflow from the wax unit that destroyed our wooden floors. Doc assessed the situation helped us file our claim with All State and then Marcus came in on the same day to quickly remove our hard wood floors, and we were ready for the inspector in just 3 days. So thankful for the quick service during these times.
Mohammad Alsalti
a year ago
I’ve used Roto-Rooter multiple times now and they’ve never disappointed. I called them early this morning needing service, and they were able to send a technician out within the hour. Erik showed up to help resolve my issue and was quick, professional and offered a fair price for the work. Great company and great service and I will continue to use them for my plumbing needs moving forward.
Was quick and efficient. Communicated very well and let us know exactly what was going on and got everything working very quickly! Would definitely recommend to friends and family
Marjorie Stainback
2 years ago
I called Roto-Rooter and within 20 minutes Eugene was at my house ready to help! He was professional, courteous, and extremely knowledgeable. 10/10 would highly recommend!
Christina Stableford
2 years ago
The service technician encountered a very challenging problem and simply DID NOT GIVE UP until it was solved. He spent hours and exerted a major amount of effort, and finally got it done. He deserves a crown.
Victoria Ingels
3 years ago
Austin was amazing! We had a few items for plumbing pop up on the inspection for our house we are selling and he came in and addressed all of them. He was beyond nice, polite and professional. Would ask for him next time we need servicing!
We had a main drain clogging, called Roto-rooter, Joe (0729) came within an hour, correctly diagnosed and fixed the issue with reasonable cost. Joe saved the day and we appreciate it!
Kanji was incredible! Professional, honest, kind, smart…a downright excellent person. He gave us clear and helpful advice, and took no time at all to make a repair. Give this man a raise!
Deanna McNay
3 months ago
I was impressed and the speed at which the work was completed.
Chris did a great job. I was very pleased with his professionalism.
Eugene was very nice and professional. He explained what was needed for our repair and then quickly finished the job.
Justin was very professional and answered all of my questions and concerns thoroughly. However, I chose a different route due to a very restricted budget.
Jeremiah Griffin
6 years ago
They charge too much to unclog a sewer line. Especially since the city sewer dept will unclog a line without you paying $350 out of pocket. The guy was very respectful and helpful. If you have a problem with your line and you use the city's sewer, call them first and let them figure out everything before paying an arm and a leg for basic plumbing services. They also do not give you a quote until somebody is on site. Not even a ballpark quote.
tyler sampson
7 months ago
Had a clogged main drain, got them out to snake it all going well till the snake broke through the toilet and bounced off all the walls, he replaced the toilet and asked if I had any bleach proceeds to wipe the walls down missing spots and leaves me with bleach soaking into walls and matter still on floor boards. Fast forward I'm in the same situation but the toilet they installed has now leaked into my house damaging the hard wood floor. Called to see what roto would do about it and since I'm past my warranty they refuse to do anything to help. Will NEVER use again even if they monopolies the plumbing industry.The saga continues, a roto rep had commentedon this to ask for me to email them to follow up.Strange how this is missing now because theynever followed up. Now I've had anothercompany out here to fix my issue and theyproceed to tell me that my back fill valve isbroken and needs to be fixed. When roto cameout it was working because my yard was filledand not my house. Now the valve is broken andthe matter has found it`s way In my house. Wouldyou trust a company that has people working forthem that don't even know how to do thier iobfrom plumbing down to customer service. Onceagain they have confirmed how terrible theyreally are.
Tim was on-time, friendly, thorough, and fixed our issue quickly.
Kathy Krahenbuhl
4 years ago
Carl did a great job explaining the process he was using. He got the downspout cleared and was very efficient and polite the whole time.
Wayne 3112 showed up within the hour! Can you believe it! My toilet was having some flushing problems and Wayne fixed it lickety split! They’ve got my business for sure! Thank you Wayne! Thank you Roto Rooter.
Kevin Shanahan
3 years ago
Sunday night had a crisis with a backed up sewer line. Eugene came out and fixed the situation. He was awesome polite courteous answered questions. He was great and everything worked just fine. He before the service and stuck them. Follow up with a camera the next day they found an additional problem with our back water valve I was given an estimate $500 for repair and a veterans discount should lower the cost. I agreed. Then Lesmond showed up. He told me that the $500 was for labor only, and charged me an additional $100 for parts. There was no veterans discount. He was impatient, and discourteous. He then left for almost 2 hours to get parts. then replaced the back water valve. He did not clean up the debris he created. The very next day we continue to have the same problem. I am very displeased with this service. with 2 hours of work costing more than $1,300 it should not be any sort of problem.
Eileen Andrews
5 years ago
Mr. Young was great! Took him just a few minutes to diagnose the reason for the pilot light issue on the water heater. He was very professional and fixed the problem in record time! Thank you!
Excellent service! Easy to schedule- very responsive and we’re professional. Fixed our problem quickly. Everything you want in a plumbing service. Would use again!
Stephen Brownlow
3 years ago
Very professional, prompt and courteous. Would definitely use Roto-Rotter again.
My hose faucet suddenly wouldnt turn off and i discovered a lean underneath the house. Erik was friendly, and communicated what was going on the whole time. He discovered the problems right away and went above and beyond to make sure the issue was handled the right way
Pennie Clanton
3 years ago
Wayne (3112) is the best thing since sliced bread!
Eric is a professional , nice and very competent worker
Technician was on time. He listened and allowed me to change my mind about what I wanted done. Willing to go pickup toilets and faucets needed to complete the job.
Restless Thompson
3 years ago
Excellent job done on my water heater at a timely manner. M Coble was great. Would recommend to friends.
The one good thing I can say about our experience with Roto-Rooter is that the first guy that came out and worked on our drains was a very nice person who worked hard while he was there. He cleaned one of our drains and replaced the flushing apparatus on one of our toilets. Two week later, we had to call back due to continued problems with both issues. The next guy that came back (from Roto-Rooter) was extremely unhelpful. He didn't listen to my explanation of what had been going on, and without even looking under the house at what I was describing, told me what he thought was probably going on, which he quoted $1800 to fix. We declined and called a local, independent plumber to come evaluate the problem. The local guy fixed the root issue and then some, including a poor installation of the flushing apparatus, for less than a third of what Roto-Rooter quoted us. I'm just sorry we wasted as much money on Roto-Rooter as we did in the first place. Don't waste your time and money here.
Pierce Youngbar
a week ago
Expeditious diagnosis and solution to our drainage problem. Friendly and professional.
Unclogged toilet- Eugene was fast, efficient and very professional!
Mark “Jazmarc” W
5 years ago
Second time I've used them, generally pleased but was given a price range for the job and didn't think I should've been charged for them not having a simple washer available. Pushed the charge $100.00 more??? Granted it's an old faucet but still. I may look around for a less costly option next time.360.00 was too much to fix a leaking outdoor faucet.
Steve was excellent! Professional and very efficient. Thank you for coming out on Thanksgiving Day!
christopher ogg
3 years ago
Emergency called, pipe busted and had a river in our kitchen. They were there within an hour on a Sunday.
Needed a fallback after another plumber decided not to show at the appointed time. Roto-Rooter took my call at 9 am and had a tech at my house by 9:45 am. Probably shoulda called them first. 10/10 would call them again.
Fast service, expensive but job gets done perfectly!
We got same day service on a Friday night to repair a big leak. Our plumber was very polite and professional.
Joseph McCain
2 years ago
Guys showed up on time and completed the work about an hour earlier than projected. Once completed cleaned up behind themselves and explained the work in detail. Would recommend to anyone who needs plumbing work.
Jennifer Henderson
3 years ago
Thanks to tech Joe Young for prompt, courteous, and informative service. Was so glad he could come within an hour of my call.
Jesse Galindo
3 years ago
Wayne 3112 did a great job in the middle of the night!
Sam helped me with the clogged drain and he was really nice.
David was friendly, professional, and did a great job! Our water pressure regulator broke and we were without water on a Sunday afternoon. They were out in an hour and got it fixed for a reasonable price. I’m very happy with our experience!
Mark arrived on time and clearly explained what was wrong. he completed the work quickly and left the area very neat.
Vishwanath Narayanaswamy
3 weeks ago
Cory was very respectful and did a clean job. He explained what he going to do, and did it with perfection.
I had a very good experience with William. This is the second time he has completed a repair at ny homeand he was very professional and informative of the job prior and throughout his repair. I would definitely call the company back. He was on time and did not take all day. Awesome service.
Sam and Marcus with Roto-Rooter's Plumbing and Drain Service are top-notch! They were friendly, always on time, clear in the explanations of their work and what to expect. I wholeheartedly recommend them and their work.
Responded Quickly. Great Customer Service by Doc and Eugene. Definitely took care of everything.
Kurt Kikendall
2 years ago
Fast response. Excellent work. Courteous and professional.
Joseph Oluoch
3 years ago
Wayne 3112 and Michaela did a great job diagnosing the problem
April Collmer
7 years ago
The roto rooter technician who came to my house to unclog my kitchen drain was incredibly polite, patient, and thorough in his work. He clearly communicated all of the steps of the job as he worked so I was updated and understood what he was doing.
Austin Sherill of the Roto-Rooter Raleigh office ensured customer satisfaction after dealing with a huge problem with the drainage pipe/s and pump at our home. The initial visit required repairs and a great deal of pumping. Austin returned and ensured all was in order later, at no extra charge, when we experienced related problems. He made sure the job was complete to our satisfaction.
Stephanie Pittman
3 years ago
Zach was great. Very helpful, knowledgeable, and professional.
Travis Roberts
2 years ago
Service was on time and the work was professional completed
I had an issue where i had a leak from one level of my house down to another. I worked with Eugene Hodges and he did a tremendous job. He was very knowledgeable about what was wrong and he was able to fix it quickly and efficiently. He also cleaned up the work space to where it looked like nobody had been there previously. He was very friendly and filled me in on what he was doing every step of the way. I would highly recommend Eugene and this company for your plumbing/water service needs
Jean was great! Just don't listen to the instructions on the website that tell you to plunge your sink. It just pushed the clog deeper down the pipe.
Extremely happy with the quality of work! William (4799) was a pleasure to work with.
Eugene was fantastic in discussing options for some plumbing issues that were small, and some that could possibly turn big. He gave estimates of the work needed should I need further service. He was very punctual and very responsive to the questions I had. He is truly an asset to the Roto-Rooter team in this area!!!
Frances Klinker
2 years ago
Excellent service. The person was very good about the whole repair.
Linda Robinson
3 years ago
Wayne 3112 and Todd 2626 were outstanding!! They diagnosed the problem as much simpler than I thought. Tanya took my call and she was so professional and thoughtful!! I was a bit frantic and she took her time to be encouraging. Amazing people, truly!!
Theresa Toohil
5 years ago
The service was very prompt and very neatly finished. William who did my work was extremely polite and capable and a pleasure to have doing a job on my property. I have used Roto-Rooter for many years and I've always been very pleased with the results.
Nice professional service and straightforward. Happy with the diagnostics and the explanation of our outdoor drainage issues
Shiloh TDC Public Relations
7 years ago
Tech 3536 John E and 4673 Mark H provided excellent service and were knowledgeable about their work. They were also very pleasant I would use Roto-Rooter again.Angelena G.
Marjorie Satinsky
8 years ago
Roto-Rooter in Raleigh NC never disappoints. The technical service is excellent - I know the problem, the options, and the estimated cost right away, and the issue is resolved on the same day. There's no second trip at an additional cost to me. The senior discount is much appreciated. With respect to customer service, it's great - easy access to a human being to schedule an appointment, and up-to-date information on the technician's arrival time. This is the best plumber ever- and I've tried many.
Angela Bobbitt
3 years ago
Erik Bradley saved the day! We were in a fix with our shower which resulted in our having to turn off the water to the entire house. We called Roto Rooter after 10 pm on a Friday and the technician was there within an hour. It took him 30 mins to have us back to normal. He was professional and even at such a late hour, had a great attitude. This will definitely be our go-to service!
KingThunderdome from Twitch
a year ago
I bought a new water heater from them. Erik was able to install in and remove the old one in under a day. I wanted the new one in the garage and the one under the house removed. It was a lot of work but he gave me the estimate ahead of time as well as kept me up to date throughout the work. I will be using Erik in the future.
Tim was on time and professional, said we would not be charged if they couldn't fix the problem but didn't have to confirm that because he did fix it!
cathy halloran
4 years ago
Junior made the kitchen clog go away so quickly, & professionally. He explained what he was going to do, and why in easy-to-understand terms. Great job, great plumber.
Boom Properties
3 years ago
Jason was great. Very friendly and efficient. Had our disposal working in no time!
They were quick to arrive and finished the job promptly
Sheighla temple
3 years ago
Mr. Wayne, 3112, arrived on time and educated us on how to fix our plumbing problem and provided a good drain liquid to address future problems and to protect.
Eugene was great! He had our hot water working in no time and his was really informative about what we should do going forward.
He came in did his job was very cheerful. Happy and informative made sure that I knew what I was doing before he left. Keep up the good work Jose!
Very professional and prompt. Left everything clean
Andrew Rogers
5 years ago
Wayne 3112 - very professional, on time and quick on the job. Explained everything well and was able to help us out. Thank you!
Justin really helped me out! Came out very quickly and diagnosed everything precisely.
T.I.M. showed up on time and did a fantastic job. It took much longer than he had planned due to the complexities of plumbing in an 86 year old house, but the charge remained the same. More importantly, T.I.M. worked continuously and diligently, always with a smile, to fix the problem properly. Many, many thanks. We'll remember your great service.
Great response, called and installed within a day, accurate quote.
The plumber was very nice. I was thrilled with the outcome, but it's a little expensive. When you are desperate, it's worth the money to get rid of the problem!
Tim did a great job diagnosing the problem and provided practical help in the best way to fix it.
Was persistent until the job was done. Would recommend
Erik did an amazing job. Listened and answered our questions and then did a great job fixing and replacing some stuff under our sink.
Jessica Martin
5 years ago
A month ago, my toilet was leaking from the base. Thinking it was only the wax seal that needed to be replaced, I attempted to replace it myself, but put the toilet on crooked, ruining the seal. Not feeling like starting from scratch, I decided to call Roto-Rooter for a quick fix. The technician was here within 30 minutes. He put the toilet back on, but told me that it would rock a little because the flange was loose. He
After a long scorching day, Steve still had a smile in his tone of voice.
Steve explained what the problem was. I now know what I am facing . Thank you
Great experience Erik was very helpful and knowledgeable explained what he was going to do to help with my issue.
Kristin Cook
8 months ago
Justin and Erik were professional and prompt. They resolved our issue with our toilet quickly. It was really nice to have a service that would come out to our house after business hours to assist us.
Jose was awesome and kind and handled everything for us
We had a plumbing emergency but every plumber in town was booked until the next day at the earliest - but Erik showed up soon after I scheduled (just a couple hours after I called!), took a look, diagnosed the problem and fixed it all in under an hour.He was funny, smart, prompt and professional - definitely a huge asset to the business. Thanks Erik and RR for saving the day, you guys rock! 🙌
David installed 2 toilets and repaired a toilet flange for us, Roto Rooter always sends a great plumber out quickly!
Michelle Marburger
3 weeks ago
Tech was prompt and professional and work was performed as promised. I was quoted $400 plus materials to fix the leak at my outdoor spigot. It took him 1 hour, if that. $400 for ONE HOUR OF LABOR. Highway robbery but I paid it so I am the idiot, for sure. It was NOT and emergency and I even said that when I called.
Erik was quick to respond and kept me informed throughout process. Wish turn time could have been faster but was at the mercy of a part delivery. Not the cheapest guys in town but did a good job replacing our thermostat control valve
Justin did the best job ever! Very informative and helpful. We really appreciated the time and effort he put into making our home a safer place.
Don Brewer was very knowledgeable and quickly found what was the problem with my garbage disposal. I am very satisfied to get a licensed plumber like him!
Vincent Colter
2 years ago
Erik came by earlier than I was told on Thanksgiving Eve which was great. I had a real mess here and he quickly identified the issue as well as called in Restoration Services to evaluate the collateral damage from the upstairs toilet down to the kitchen. He was fast and professional and showed me exactly what he did and tested it. Mission accomplished. Thanks Roto-Rooter! And the donation discount was the cherry on top! We donated can goods for those that needed it.
I had a leaky shower and Erik was very professional and knowledgeable about the job. He even took a moment to educate me on other issues I was having. Will definitely refer him to others!
Charles Wilks
7 years ago
John did an excellent job. He is very professional. I will use Roto-Rooter for all my plumbing needs.
Christian Maugeri
a year ago
Eric came in and installed two new pipes quickly and efficiently. Great experience all around and didn't break the bank.
Margaret Springs
a year ago
They were great they were patient helpful considerate did the job and did it great we only have problems between them and the insurance company not rodrigue's problems the insurance company gave both of us to run around but rotorule handed it did to work anyway and didn't worry about the insurance but took care of us
Chris Camuglia
2 years ago
Zach was great. Very quick response to the issue and very informative about the root cause.
Both Travis and Trey were professional. The problem was identified and repaired efficiently. Friendly and easy to talk to as well. Highly recommended.
Tanisa Rucker
2 years ago
Tim was extremely knowledgeable, friendly and efficient. He made sure that the clog was fully cleared before leaving. He is an excellent technician, competent, very professional and represented the company well.
Rebecca stiles
2 years ago
Thanks so much to Eugene for explaining what was going on each step of the way. Very much appreciated!
Scott Christian
2 years ago
Justin was quick and professional. Recommend his services.
David Jenkins
2 years ago
No one better!!! Wayne Newsome is without a doubt a national treasure!!!
Joe Young came to our house and fixed our plumbing issues. Joe was couteous, professional and thorough in his approach to the problem and in fixing it. The value-added advice Joe gave to us was very helpful.I would highly recommend Roto-Rooter for anyone’s plumbing issues at their home (or office).
Karen Struble
2 years ago
Adam Robinson is a very courteous and trustworthy professional.
Good job, showed up promptly, but the charges were a little on the pricey side
Mary Ann Ellerbe
3 years ago
Service technician was on time and did an excellent job. The kitchen drain clog was deep in the pipes of my house but they worked until it was clear-70 foot snake to get it out. Would use them again.
Great workers, very conscientious, nice guys!
Laura Sullivan
3 years ago
Eugene was very professional and knowledgeable. I had a clogged toilet for 6 months now in a bonus room, I just couldn’t afford to have the toilet take off for a snake. He came in, found the main pipes and determined that never needed to happen and within 15 minutes, had it cleared out never having to remove the toilet. Very grateful and happy!
Patricia Bobo
8 years ago
I had to call Roto-Rooter on a Saturday evening for a sewage drain clog. Not only did I speak to a pleasant dispatcher with exceptional customer service skills, but I got an excellent plumber named Steve, who also had exceptional customer service skills. He explained everything to me as he did it, let me look over his shoulder as he worked and explained how to prevent future clogs. His demeanor was extremely pleasant on a cold, rainy Saturday evening. I highly recommend Roto-Rooter at 331 Main Street, Durham, NC for quick and complete service. I will certainly call them for all future plumbing needs.
Duke Thurston
3 years ago
Wayne 3113 was good to work with and removed the paper towel
Wayne #3112Timely, made it easy and resolved the problem quick an professionally!!Had them back and Adam did a great job again.
Carla Perkins
3 years ago
Quick response in an emergency and persistent at working on the issue until it was resolved. Great service!
I had a very good experience with Roto-Rooter coming out to fix a blocked line, which was causing water to be backed up in my basement. Same Day service. They were able to get the blockage out with no issues. Erik Bradley was very helpful in explaining things to me and answering m y questions. They were also thorough as well. Brought a guy with a camera and double checked the line to make sure it was clear. They were even able to offer water damage restoration services and will file directly with your insurance. Overall, this was a very pleasant and thorough experience with knowledgeable people. While this type of work tends to be expensive, they are less cost than getting with other local or smaller plumbing services in the area. I would recommend them again.
Joe is the man. Arrived on time, got to work, had it finished in 1 hour. Cleaned up after himself, offered some tips on prevention of a repeat issue. And they came out on a sunday.
Justin Middendorf
3 years ago
I was cleaning up dinner on a Friday night around 8 pm when my garbage disposal clogged and started leaking. I was leaving town early the next morning so I called Rotor-Rooter and they sent Erik out within a hour. He was fantastic. Punctual. Wore shoe protectors inside, etc. He was able to diagnose and repair my issue at a fair price within a hour. I will use RR again and recommend them to anyone.
Gaylen Brubaker
2 years ago
Diagnosis was accurate and the clog repair was quick
Sheila Propst
8 years ago
Nothing will put you in a panic any faster than water backing up into your bathroom from a clogged sewer line. On a Sunday afternoon, it is difficult enough to get anyone to respond to your calls for help, but Roto-Rooter did!!! Our technician was Dave and he was absolutely great!!! My husband and I were amazed at the technology involved in such a dirty job. Not only did Dave unclog our sewer line, he showed us (with his little camera) where our problem was located, why we had the problem in that area and how it could be corrected to prevent future problems. All the while Dave was professional, congenial and ever so patient with my 50 questions. Hopefully, we will not ever have to deal with a sewer line crisis again, but you can bank on this one thing if we do. We will call Roto-Rooter and we will ask for Dave!Sheila PropstWake Forest, NC
Good service. Very thorough, professional, and friendly.
PennyKeith Pkeith
2 years ago
Tech Victor is phenomenal! He was prompt, knowledgeable, awesome and an expert at what he does.I most highly recommend Victor for all you plumbing needs.I am a very very satisfied customer.Ease Victor if you have plumbing issues.
Michael Williams
8 months ago
Fantastic, knowledgeable service. He could have gouged us for a lot, but instead he fixed our problem and gave us honest, practical, money-saving advice. Absolutely amazing experience!
Due to a clogged main drain,we called Roto-Rooter of Raleigh at 11:15 am on a Friday. The dispatch person kept me informed of the expected time of service, even though I had said that we were flexible . The technician, Su, arrived on time (2:30PM) and was professional, competent and efficient.
I have used this company multiple times in the past and they have always been very helpful and offered excellent service!
Wayne, 3112Wayne did a good job of informing us of the issue and addressed it by cleaning the main sewer line and flushing the whole house.We’d call him again if there are any issues.
Duane OHearn (DJ)
3 years ago
The Technician was on time and took care of our problem very quickly, he took care to keep the price as low as possible to help us out as well. I would definitely recommend them to anyone who needs a plumber.
Anthony Drake
9 months ago
Quick response, quick work. What's not to like?
Nan Stombaugh
3 years ago
Erik was friendly, helpful and provided solutions for our plumbing needs with same day service. Thank you we would recommend Roto-Rooter and Erik.
Did a great job and a very difficult situation had great patience finding the problem and correcting it
Ami Goldstein
4 years ago
Called first thing in the morning and had repair done before 11 am. Ryan was great and professional
Justin was very polite and personable. He worked well with the water heater vendor to obtain a warranty replacement. He returned the following day and performed the replacement. Top quality work and very punctual. It is great to have hot water again!
Montrelle Caldwell
3 years ago
Eugene and Jason came in prepared and ready to go. The most important part of my experience is that they listened to me explain my issue instead of making hasty assumption! Bravo Eugene and Jason Bravo!!! That makes the customer feel valued in the process! Eugene and Jason worked well together, and did an excellent cleaned up job! These guys were professional and customer friendly! Outstanding customer service! Many thanks Eugene and Jason!
Aaron Fleischauer
11 months ago
Fast response. Erik was very professional!
I realized at 3:00p that the pilot light was out on my water heater. Roto-rooter was at my house by 4:30 and quickly fixed the problem at a reasonable price-- and with no trip charge. Great job, would definitely use them again.
Erik arrived within an hour of my call and quickly identified and fixed the leak. Very professional and friendly. Hope never to need his services again (hee hee). But if I do, I will call.
Brittney Carter
2 years ago
Sam went above and beyond. Great customer service
Miachi Johnen
2 years ago
Adam was so very friendly and professional. I would recommend him in the future
The technician 373 that serviced my call was very rude and unprofessional. Not only was he rude he was smoking a pipe which carried a smell in the home. He had several errors with his equipment when charging my card (5-6 attempts) with 3 different cards, then he finally called a dispatcher who processed the payment by phone. I am happy that the shower works, but the customer service we received was terrible.
We've used Roto-Rooter twice in the past year. The first time they unclogged a drain and ran a camera to discover any potential future issues. And more recently to diagnose a sewer smell. Both times they were on time, professional and reasonably priced.
Jonathan Dickerson
4 years ago
Roto-Rooter did a great job helping us handle a huge headache due to a leak from shoddy plumbing work for the previous owners of our home. Mike came out quickly to get the plumbing done and worked carefully with me while I was out of town to make sure that the leak was fixed.Sam and Justin also did a great job in keeping in touch with me while they came in to replace our moisture barrier and use their equipment to dry out our crawlspace from the leak damage. I've continued to check the crawlspace over the course of the last few days and have found no problems with either the plumbing, moisture, or mold.
Chris did a good job and was very professional.
Wayne Newsom was great. Our main house drain was clogged and backing up all our drains. They found and removed clog and found the cause. Having them back to fix the pipe.
Travis was very nice and informative! Even left his number in case I have any more issues
Kamilla Wright
3 years ago
Very courteous and completed the job with professionalism. Great service.
Sabrina Dragonheart
2 years ago
Professional, on time and transparent about all work being done. The technician spent time fixing and understanding the issue, insuring it was done right. Justin helped
Jamelle Salomon
3 years ago
A huge shout-out to my Roto-Rooter team: Justen, David, Doug, Eugene, and Mike. They were fantastic. Fast, professional, and honest.
We had the pleasure of having Damon (#5344) out at our house yesterday to fix a major issue. He arrived when he said he would, he was extremely professional and knowledgeable, and worked hard to rectify the situation at hand. We highly recommend Damon!
Akom Chandrasurin
a year ago
They were fast , courteous and came within a couple of hours of requesting service. Found the leak and repaired it just as fast and even did the cleanup of the area afterwards . Would recommend and use again
Savannah Grant
2 years ago
Called in the middle of the night and they were quick to show up and friendly. Awesome and extremely friendly service. 11/10 would recommend.
Initial visit, the issue was not resolved. However, the second visit was timely and issue is rectified
Raymond Zhong
2 years ago
Sam Gia be me great advice and est on the water heater
Roto-Rooter responded quickly to help clear a sewer pump in our crawlspace. We called the night before and they were there the next morning. Ryan Disorbo, who responded, was very professional and diagnosed the problem quickly and fixed it. He was at our house no more that 30mins before we were back to normal. This was our second time using Roto-Rooter and will certainly use them again!
Had them come in when we heard water running in our bathroom but nothing was on. They located a leak in the shower valve body. Replaced the valve and shower fixtures, also noted that our laundry room valves we're corroding as well and we had those replaced too. They got the work done as quickly as possible and our price never changed on the estimated labor. They cleaned things up the mess and everything looks great.
Liane Saunders
2 years ago
Tim was wonderful! Knowledgeable, friendly and followed mask rules. Most importantly fixed our problem. Highly recommend!!!
Steve and Robert were great! Used a camera and checked an outside drain pipe for blockage. No problems! Thank you!
Zola Boyette
3 months ago
These folks are wonderful. Responsive, patient and go above and beyond to assist. Although I hope we won't have any more plumbing problems, I won't hesitate calling Roto Rooter if we do.
Bernard Noonan
6 months ago
Although it turned out that what I needed done wasn't something that RotoRooter could provide, the rep gave me very helpful advice for the job. No oversell. I wouldn't hesitate to call this company for òther work based on that encounter.
Amie Lindquist
2 years ago
Within 5 hours of the initial call and request for help my job was assessed, part found and work completed. Very professional and willing to take on a messy sewage pump burnout that 2 other companies refused to do under current condition. Cannot thank our technician Jason enough for his outstanding work. I would recommend their service to all!
Erik was very professional and knowledgeable. Advise me of options to fix the issue. I would definitely call Roto-Rooter in the future if needed.
Chris Freeman
3 years ago
Prompt, straightforward, found time in the schedule for MY emergency, and replaced a water heater in a few hours. Great job!
Brandon Cole
8 months ago
Had a broken knob on my shower for 6 months or so and finally able to get it fixed and the crew was quick and cheap to fix it!
Don Lionel De Vega I
3 years ago
Wayne 3112-this is one of the greatest jobs done professional... I recommend Wayne to all your customers
Kristen Krasnyanskiy
2 years ago
Our water heater broke and leaked on Thanksgiving morning damaging our attic and bedroom ceiling. Trey came out within 2 hours assessed the damage, got the water restoration team in within 30 minutes of his arrival, helped us select the water heater (doing extensive research on features and warranties) and set up an appointment for replacement the very next day! Roto-rooter is even filing a damage claim with our insurance. The process could not have been simpler.
Gail Patrick
2 months ago
Excellent customer service, technician was knowledgeable & explained everything!
Ramona Raeford
2 years ago
Very professional. Connor did an excellent job.
Zach was AMAZING! Friendly, prompt, efficient.
Showed up quickly and helped fix a messy situation. Very professional and knowledgeable.
He was great! Came out immediately and fixed it within minutes.
Audrey Burnette
3 years ago
Tim is honest, and professional. He was respectful of my home. A great experience.
Erik arrived and promptly fixed the water line that was broken. Highly knowledgeable and professional technician
Antoinette Cheek2
8 months ago
Erik and Josh were amazing!
Justin from Roto Rooter was incredibly professional, called ahead to let me know status of when he was going to be here, walked us through what he was doing, and did an excellent job installing the system. Very satisfied with business, will definitely call again in the future. Highly recommend.
Our first experience with Roto rooter in Raleigh was great. Kanji got here quickly and helped us out with our half bath toilet overflow on our first floor.
They entire team was very professional and I am pleased with the quality of work performed.
We were charged a different price than quoted. Once he finished the job, he gave us a totally different price. Would never use this service again and pay $250 to use a snake for repair.
The technician was incredibly knowledgeable, helpful, polite, and professional!!
Sam was pleasant and efficient in unclogging the sewer line. Had to take the toilet out and replaced everything. Thanks Sam!
Ben Thomasson
2 years ago
Austin did a great job explaining the issues with our shower leak and why we went the route he recommended. He was quick, polite and as best as I can tell did a great job.
Richard Lemke
6 years ago
The services were delivered promptly, the service men were professional and pleasant, and the price appropriate for the job.
We needed someone to come out and look at our drain and Wayne was a fantastic help in our time of need. Very professional and very helpful!
Kanji was knowledgeable and professional, fixed my problem quickly.
Desmond Moore
3 years ago
Damon (#5344) was first-class and went the extra mile. He had great attention to detail and took time to really find the problem and address all my questions and concerns.
Amber Lauer-Coles
4 years ago
The tech was friendly and he worked very hard to get my drain clear even though it took quite a long time.
Monica Garza
11 months ago
I had a great experience with Roto-Rooter. I had a pipe break and needed help pretty quickly. I called and everyone I spoke to was very helpful. It took longer than expected for someone to make it out, but the dispatch team kept me updated on what was happening and when I could expect someone. Chris was awesome! He also did a great job communicating and fixing the pipe that broke.
Austin was professional and explained the issue as well as the solution. For excellent service, and reasonable prices from a qualified plumber, give Roto Rooters a call. Ask for Austin if great customer service is important to you. He was awesome.
Jessica Covil-Manset
6 months ago
The technician who helped us, Jose, was very knowledgeable, helpful, and polite. Great service, and one of the kindest repairmen we've experienced!
Conner was great! Professional on site. The repair of the burst pipe took minimal time.
Woke up in the middle of the night to my dinning room being flooded. There was a crack in a water pipe in the ceiling. Roto rooter responded quickly and fixed the leak and assessed damage for my claim. Very friendly and helpful. Much thanks to the crew.
Brenda Steinmetz
7 years ago
I've used Roto-Rooter twice now to repair plumbing problems that others either caused or couldn't fix. Both techs busted their butts, put in extra time, DIDN'T charge for the extra labor/time, cleaned up after themselves...they were great!
Started out with what appeared to be a simple drain cleaning but turn out to be a broken pipe at the septic tank. This could have gone on without finding and the blockage problem continuing to reoccurring yearly.
Paul T McHale
3 years ago
Wayne (3112) was great. He identified the issue quickly, consulted with me on the problem, and resolved it right away. Took about 30 minutes.
Southern Man
11 months ago
Reached out to help locate a leak. With Daniel’s help, we were able to locate the leak. Since it wasn’t plumbing related, there wasn’t a repair this day but I’m very appreciative with them coming out the same day and helping me figure out the source.
Justin was very professional. He was conscientious and wore a mask and booties while in the house. He was unable to repair the leaks as parts are no longer available, but was able to help me figure out what we needed and he will be back to install. Definitely recommend.
Jose was terrific. He assessed the problem, checked all plumbing components an fixed the problem in a timely and professional manner. He was very knowledgeable and answered all our questions and explained all options. I highly recommend Roto-Rooter.
Erik was super helpful, prompt, knowledgeable, and patient with us as we asked questions. Great experience, and will definitely use again for any needs in the future!
Found water on my floor in the foyer on Sunday morning and water damage on my ceiling. Roto-Rooter came out same day to help determine the ceiling needed to be opened, opened it, and set up dryers and dehumidifier. Plumber was scheduled the next day to assess. Entire team has been professional, on time, and great communicators. Still working to determine cause of the leak but the plumber also found a problem with one of my toilets and fixed it while he was here. Very happy with the services we have received so far.
Dessari Langston
2 years ago
Thanks so much for being fast, reliable and professional! Solved our problem and gave us a professional ongoing treatment.
Having owned two service related businesses in the past myself, I’d definitely ask for Travis C. He’s one of the most honest plumbers I have met in a long time. On time, fast, efficient and respected my budget.He said to contact him any time if there was a problem with the work he’d finished. I asked for business cards to share with friends.
The technician was very polite and efficient, I would recommend their service.
I would not recommend this plumbing company. I scheduled an appointment five days in advance for fixing a leak under our kitchen sink. It wasn't an emergency -- a bowl could collect the leak in the meantime but we still wanted it fixed --and have busy schedules. They did not come during the two hour window that we had scheduled. They kept calling and leaving voice mails approx. every half hour, asking me to call back but when I called back, I was told they were just updating me and someone would be there soon. I was told that we were next in the queue but then five hours later, I was called and told that they would not be able to come that day and that I was scheduled for a four hour window the next day. Not wanting to spend my weekend repeating this nonsense, I cancelled, scheduled a plumber that actually shows up at a different company, and now have a fixed sink.
Melanie Allen
3 years ago
Wayne (3112) was easy to work with and solved my problem quickly. I would definitely recommend calling him for any plumbing issues.
Christian McIvor
4 days ago
Cory was great, he helped with an emergency need promptly and was very professional and friendly. He explained exactly what needed to be done, worked efficiently, and let us know what else we’d need to do to fix our drywall (a section of which needed to be cut out for our particular job).
Tim was a very friendly technician and helped me fix my clogged pipe.
TheJordan Tree
2 years ago
Great people; covered work under warranty; identified possible city related crushed pipe; helpful; friendly; great service
Courteous and efficient service from Erik for an issue with my sister’s washing machine connection and leak. He explained everything as he went along and was transparent with the work he was doing.
Joshua Aldridge
2 years ago
Had a leaky sink with a clogged drain. Chris came in and had the problem solved quickly. Would recommend.
We had a major problem with a leak in our kitchen. I did a quick search and decided to call Roto Rooter. The took my call (it was 6:30 at night), came right away to assess the situation, plumber came and fixed the broken pipe, worked directly with my insurance and had a team come in that night to start on the restoration. I'm not happy this situation happened but Roto has help me regain my confidence that everything will be taken care of. They are professional and experienced.Shout out to the great team - Doc, tech 4816, Devon, tech 2884, Mike, tech 461 who worked on my service order #19686299.
Laurence Spezzano
7 years ago
I highly recommend Roto-Rooter for all plumbing projects - large or small. We called after a waste-backup in our home and got prompt response from dispatch. David arrived at our home less than an hour after our call to diagnose the cause of the backup. He found that the main waste line was backed up, and, after snaking the line, found that roots had compromised the pipe. His colleague Gerald came shortly after this discovery with a camera-equipped snake to pinpoint the site of the break. They arranged a replacement for the pipe in less than 48 hours, and John did an excellent job digging it out and replacing it.I will certainly rely on roto-rooter for any future plumbing issues thanks to the professional job performed by each of these technicians.
Called on a Saturday. They arrived within an hour diagnosed the problem and had it fixed within an hour! Great service!!!
I had to use this service three times over a period of about a week to locate and repair three different leaks. Both times the guys they sent out (Connor) and then Erik were fantastic. They were both very friendly and personable. They did a great job at locating the problems and repairing them. I would happily work with them again. The only thing I do not love is the wait time. Its a long window of time but I know this is unavoidable due to the high demand of plumbing services.
Allison Ramer
2 years ago
Came to troubleshoot a sewer smell coming from washing machine pipe. Recommended using drain cleaner. Very professional!
Clarence Hairston
4 years ago
Julius was very professional and knowledgeable of what he was doing. The first visit attitude was horrible. Thank you all respectfully.
Matawan Mabine
2 years ago
The plumber was very knowledgeable and had great customer service. He helped me with the problem. But the call center on the other hand was the problem. I waited for two days for the plumber. They were very polite when they call about the appointment but it was always they are very busy and would reschedule.
Roger Velasquez
2 years ago
Thanks for a professional job and your patience for explaining to me the process and finishing the job. Your service is highly appreciated. Thanks Roger.
Christian Reyes
3 years ago
After discovering a pool of water at the base of my water heater late Monday night, I called Roto-Rooter and Damon was dispatched to my home. Damon arrived within an hour of my call and was pleasant to discuss the issue with. Within roughly ten minutes of Damon inspecting my water heater he was able to inform and demonstrate to me that my water heater had in fact seen its last day. Shortly after Damon had informed me that I needed a new water heater we were able to discuss water heater options and schedule the replacement. Damon came back the next day at around 2 PM, within two hours he had drained the water that was pooled up, drained the water heater, removed the old water heater, redid the hosing and switched old values on my piping, insulated my pipes, as well as put color coded piping in. Damon also inspected another water heater I had in my crawl space and was able to inform me that the water heater was in perfect condition. I am extremely happy with the service I received from Damon. All in all in less than 24 hours I had my water heater inspected and replaced. I would highly recommend both Roto-Rooter and Damon to others.
Chantelle Miles
3 years ago
The technician, Damon, was a kind and helpful plumber. He went out of his way to be clean, and I was really grateful for that.
Juanita Brown
3 months ago
Mr Connor is the best plumber in the world
My God his skills is perfect and customer is the greatest. Wow I would like for him to be our plumber. Thank you
rebecca rivera
2 years ago
Sam was very professional dealing with the problem, making a correct assessment and solving the problem
Charly Chavez
2 weeks ago
First time I called a plumber that they actually show and on time and fixed the problem at the same time. Great experience and would definitely use them again whenever I need a plumber.
Jacqueline Flournory
3 years ago
Drilled through uncased water line while hanging a shelf one Friday night. I opted for service the next morning and Eugene from Roto-Rooter was dispatched to my home. He repaired the damaged water line and installed a new main cutoff valve. He also took the time to show me the curb cut-off and what the key looks like and how it works. He was prompt, courteous and a real professional. I highly recommend him and Roto-Rooter.
Sallie Hambrick
2 years ago
Sam helped us out with our clogged drain. Very polite and worked quickly.
Zac was friendly, professional, safe, and took his time to point out details and make the repair right.
They were quick and respectful. I'm knocking off a star because I felt the labor was a little expensive.
logan hoffman
2 years ago
Victor was awesome and very professional. He came right out and address the problem quickly. He explained everything to me as he worked through the problems. Couldn’t have asked for a better experience. Thanks, Victor!
Insurance Pros
9 months ago
One of the best experiences ever when dealing with a service company. Damon D’ Ambrosio was top notch and made me feel so much less stress in a very stressful situation. His helper was amazing as well. Very happy.
Wayne 3112 : he arrived on time and did an amazing job! He was very professional and informative.
Courtney Rupert
3 years ago
We were very happy with our experience - within 90 minutes of calling, we had someone out who fixed the problem in under an hour. Eugene was very professional and did a great job. Thank you!
I called Roto-Rooter for a evaluation and quote for a few plumbing items. The scheduling was easy using the website. Travis came to my home and was a great guy to work with. He was very professional and very willing to handle my service request. I felt bad that the plumbing required him to go into the crawl space of the home, but he was very accommodating and did it with no problems. I could tell that he was very knowledgeable providing very helpful information. I was very pleased with the information he provided.
Elizabeth Gutierrez
3 years ago
The plumber was knowledgeable and courteous. I appreciate his help. Thank you 😊
1.0 star rating12/6/2018Initially was impressed by the speed and availability of service. They Got someone out to the water pipe leak at my home same day. Then I got a second call from someone in house restoration who said he would come give a free quote. He quoted me $5500 to set up fans and spray anti mold treatment for 4 days for our small water leak on a slab. The plumber came and quoted me $550 for the fix but did not have the parts on the truck to fix. Said he would be in touch next day. I never recieved a call back - when I got ahold of him he now said he was unavailable and would refer the job to another plumber who would be in touch. I heard nothing. I called the main roto rooter line and way told they couldn't schedule my plumbing job because they hadn't heard from the original plumber about the status. This was so frustrating because I am the customer and am requesting help! I called two more times that same day and was given the same run around. Ultimately no one returned my call or came to do the job. Glad I found another plumber because they only charged me $150 to do the same job. Turns out the water restoration was also a total scam.
Wayne #3112 Very quick response time, friendly and easy to work with.
Christopher Paul
8 years ago
On a Saturday only a few hours in advance of hosting a party, our main line clogged. I called Roto-Rooter, and they were able to respond within two hours and got everything fixed. The technician was excellent and efficient.
Ariane Machin
3 years ago
Had a great experience with Mark K. Very prompt, professional, friendly, and helpful! Highly recommend! Thank you!!!
Justine Galindo
3 years ago
Wayne 3112. Came late and worked until job was completed. Did awesome work.
I called to schedule appointment and the person who answered was awesome, explaining my options and helping me decide what was best for my situation. Two trips needed (One for free assessment and one for actual replacement). Both were polite, professional, prompt and clean. I could not be happier!
Sarah Moorefield
3 years ago
We have had a very positive experience with Roto Rooter. They have been very informative, punctual, and safe with Covid-19. Austin was the plumber who did the repair at our house and he was very hardworking on our behalf. His knowledge and willingness to go the extra mile helped us meet a tight budget. He was very thorough in educating us to solutions and helped guide us to one that would be effective, long- term, and affordable. The mitigation team that helped us consisted of Stephon, Antonio, and Doc. Each team member provided us with help to understand the process and worked hard to resolve the issues within our home. We are very appreciative of Doc, Antonio, Stephon, Austin, and the Roto Rooter team for their help.
Devlin Hudson
2 years ago
Wayne was everything a skilled professional should be: timely, courteous, insightful, friendly, and really, really good at his job. I will recommend Wayne to my neighbors if they ever need anything done right and done the first time.
A truly abysmal experience!:-Showed up unannounced and said another team would have to fix the problem-Never followed up with me about other team-When I contacted them a few days later they said I “denied service” from other team (no one called me)-Said a manager would call me back, no one called-I called again and the customer service rep forwarded me to the manager’s voicemail.-24 hours later the manager has not called me backWhat a joke! I called about a serious issue and my time was wasted!
Tyler Tippett
3 years ago
Wayne 3112 was a great help today. He came very prepared and fully equipped with safety equipment to protect himself and us and was timely and efficient.
Donna Eastwood
2 years ago
Jean Claude was amazing and so professional! Doc responded first and then called his team in, which included Jean Claude. They followed social distancing protocols. And I thought the pricing was very fair. They made a very stressful, urgent situation for me seem much more manageable by how they handled everything.
Helena Pike Welch, PhD
7 years ago
Philip (technician #4100) was great! Very nice, accomodating, and most importantly, he fixed our plumbing!! It was nice that he came out on a Sunday. My husabnd and I were very thankful! Would recommend to everyone!
Caroline Sewell
a year ago
Erik B. was most helpful with our plumbing problem this morning. Besides being very knowledgeable, he was on time and very courteous. He assessed the problem and took care of it right away. We appreciate his expertise and ability to make a problem for us, better!
Lori Hickey
10 months ago
Cory was very communicative, efficient, and thorough in identifying the source of our plumbing issues.
Eugene was very professional and personable. He provided quick service and even explained everything he did from start to finish. He even told me other things to pay attention to in the event this problem comes up again in the future. Eugene was very respectful and knowledgeable. I especially appreciate that because you don’t get that from everyone.
Joyce Beavers
2 years ago
Not the best price. Any excuse to add an additional service. Must be the owner of the property not a renter. Kinda wack. But rules is rules.
I want to thank Roto-Rooter very much for helping me with my issue today! I've had a family of 6 or 7 feral kittens move into my property - which includes a storm drain; and don't you know 2 kittens went down the drain. After Googling how to get kittens out of a storm drain, I found Roto-Rooter provides free service to assist in these matters. I called Roto-Rooter to check into this, and sure they do. My call was returned within an hour, and a wonderful service rep, Don arrived about 45 minutes later to assist. Well we didn't have any luck getting the 2 kittens out of the drain, but since this drain is in the back of my property, we left a cover partially open with a tree limb extended down into the drain allowing an exit for them to climb out or for Momma cat to retrieve them. About an hour and a half of us leaving the area, I spotted Momma cat exiting the drain with 4 kittens in tow. While these aren't my pets, hearing them cry from the previous evening was heartbreaking, as was watching Momma cat frantically try to get them.I'm very thankful for this compassionate attitude and assistance from everyone at Roto-Rooter; and Don was amazing. Now if I can get them trapped and turned over to a non-kill shelter we'll be golden. Thank you so very much!
Cal was the plumber assigned to handle our problems. He was very professional and proficient. He inspected and informed us of the issue. He made the repair in an efficient manner. Highest marks!! Mike K
David was super prompt, professional and friendly. Took about an hour total to get a new sump pump installed.
Mr. Luke Tech#644 was great he went beyond and exceeded all of my expectations.. His work was genuine and he did reworking what the other plumber mess up on my toilet bowl. He even came after hours which shows that he has great dedication when a task is at hand and is committed to his company as well as his customers.. Mr Luke is a great asset to his company and we need many great techs like him who will be honest and will give a 110%..Thanks again Mr Luke for all the work you have done for the community..
Fixed both shower handle and toilet shutoff. Plus he found a very loose connection to … a something that controls the flow of water to the house. He showed me pictures and explained everything.Bathroom shower and toilet have good pressure and everything just works.Plus they are 24*7. That counts in my book if I can’t be here during week days. Yes I work from home but I don’t have free time during the week. No issue for them.Great service. Use them.
Tim tech#341 was great! He was very helpful and informative. He educated me I. What needed to be done and the most coat effective way to solve my issue. I'm very grateful for the service he provided. A great representation of your company
Nancy Potanovic
5 months ago
Very responsive and excellent service.
Erik was awesome. Professional and very polite. Identified and repaired some mistakes the previous owner made! Faucet looks good and no leaks!
Michellie Blades
2 years ago
Tech was very helpful. Even though the issue he came over to address was not the problem. He listened and offered up suggestions that were very useful in finding leak in the basement. He was understanding of our needs. Thank you for your kind service.
Andrew Timberlake
2 years ago
ErikB. Provided great service and finished quickly
Jason Jefferies
3 years ago
Wayne 3112 is the best! Super service!!! Fantastic gentleman.
Courtney Cosgrove
a year ago
Angela the dispatcher and Eric the plumber were professional and clear. Eric helped to restore water to my tenants after a pipe busted as effeciently as possible. I am thankful they were able to come out today. I am glad that I called them for this emergency repair.
We had a great experience after a plumbing emergency involving two broken pipes during a bathroom renovation on Friday, which would mean no water in the house for the weekend. After I frantically called nearly every plumber in town, Roto-Rooter answered and arranged to send a someone.Matt arrived only a little outside the four hour window. He was unable to do the job that night, but we arranged a time on Sunday morning. He was friendly and professional. Job was a little pricey, but hey, no one else could get to it, and compared to the overtime rates I heard from other companies, it was hardly exorbitant.Matt showed up Sunday and got the job done in under two hours. Very neat, clean work. The company's customer service was top-notch throughout the whole experience. I would definitely recommend.
Jeff did a great job with humor and professionalism.
Before reading -- the 5 star reviews are forced. After they do your job they want you to rate them right in front of them and want all 5 stars. This sort of forced rating is why they lose a start from me personally.Other than that,Came in time. Did a good job and the guy clearly knew what he was doing. A bit expensive. Got a quote of ~250 without tax to unclog a sink.Also they said someone would come the next day to check on my pipe and no one did.
Thank you, Mark Coble (#457) for doing an excellent job fixing and replacing my kitchen faucet and making other sink improvements! I appreciate your expertise, professionalism, and friendliness. Everything works well and looks amazing. I highly recommend Roto-Rooter's easy to use sign-up service, their quick availability, and their excellent work at a very fair price.
Cookie Jackson
3 years ago
Mark #457 came to replace water hose leading from the water source to the washing machine. Mark arrived when stated, efficient and courteous. The quote provided prior to beginning work was on target. Have used Roto-Rooter many times for our plumbing needs and will continue to use.
Nicole Pinnock
7 years ago
Wayne tech#3112 was very helpful and even cleaned up the bathroom nicer than it was before! Thanks again for the quick and friendly service!
Michelle Rae Nowack
3 years ago
Travis was fantastic! He is smart, polite, clean work area, thorough, explained the issue, available, and we will 100% use Travis again.
We're very pleased with his professionalism and care!
Godefroy Chery
3 years ago
It was overall a pleasant experience. The plumber knew what he is doing and was commutative. I would certainly do it again. I do warn people that often plumbers will want to run a cable through (+200 more just to run a cable) when it may not be needed and as such, I would be physically present or have a camera in the property to assure that cables are not run through just so that they can overcharge you.
Charlene Bedard
3 years ago
Wayne (3112) was incredibly professional and patient with me. He explained everything he was doing and helped teach me how to prevent the clog from happening. I feel like a better adult from this interaction.
Charles Oliver
8 months ago
My experience with Roto rooter was prompt, pleasant, and resolved my issue. Erik new his craft and performed his job to fulfill my expectations. I would definitely use the service again.
Alex was very timely and professional. He checked first to make sure he could do a more affordable fix as opposed to the more expensive fix. I would recommend them to anyone with plumbing issues and would use them again.
This was some of the best services I have ever received. I had a water leak in the ceiling and was in a panic on a Sunday and Roto Rooter sent the project manager Devon Okafor out ASAP to assist me. The plumber located the source of the leak which was from the HVAC. He explained in simple terms that I could understand and didnt used a bunch of jargon. Then identified all the parts of the ceiling and wall that were damp using an infrared technology. Then he immediately started placing drying fans and dehumdifiers.They advised me to contact HVAC repair technician. I was surprised at how honest they were and still assisted me with my water damage even though it wasnt plumbing. They left the fans so that the structure could continue to dry and they basically did all of this as a courtesy. Its very rare to find a company that is so honest and so truly focused on satisfaction. They showed me that as a company they valued my property as much as I do.
Wayne Cannady
2 years ago
Timely and responsive. Repairman was courteous and informative of his repair plan.
Cory was professional and he explained things well.
Had a plumbing issue, which everyone knows is never a fun experience. Roto-Rooter came out, specifically Mark Coble the plumber....he was out fast, very professional and I feel like he went above and beyond to not only fix the issue but explain what happend, why and how to hopefully avoid it in the future. Thank you Mark and great job Roto-Rooter.
Well once you sign for service the guy does whatever he wants ,he don't discuss or show he work.,Brown water but you have water ,can't drink or use ..Oh They never send the same guy when you have issues..All this company has is excuses..unhappy with their services.
The technician was prompt, courteous, and fixed all issues.
Sam was very professional and helpful in fixing a clogged drain. Very appreciative of his help and would recommend their services to anyone with drain issues!
David was a nice and knowledgeable plumber who helped restore my hot water
Erik was super professional and careful as he diagnosed our sewer/plumbing problem. It wasn’t an obvious issue, and he assessed it from all angles to identify the root of the problem and then resolve it. He taught me a few new things about drain pipes and vents - I’m grateful for the tutelage and the quick, friendly, and comprehensive service. Thanks, Erik!
Eugene explained to me what was going on with our drippy bathtub faucet and why our sink was not draining properly. He fixed the problems promptly and told me preventative maintenance to do for our issues. He was also very professional and courteous.
We had a mysterious water leak in the bathroom. RotoRooter was very quick to get out to us, and once the tech arrived, he quickly diagnosed the problem. He did his best to make the repair as minimally-invasive as possible, and was very helpful in explaining everything he did.
I was able to schedule an appointment quickly and the technician was professional. He offered helpful advice on how I could solve my garbage disposal issue and gave me the different cost options so I could make a cost-effective decision.
We just had the pleasure of dealing with Kevin, tech# 1718. This was the first time we called Roto-Rooter and used their services. Had an issue with leak in the bathtub. Kevin was very knowledgeable, personable and professional. Explained everything we needed to know. He even pet the cats 🙈😂 I highly recommend. Big thanks yous Kevin!!!
They came quickly and worked through a somewhat complicated installation. Communicative and polite. Would be my first call if a need arose again.
Erik did a good, clean job for a good cost.
Samuel Thomas
8 years ago
What start off as a rocky start turned into a great service. Contacting RR at roughly 6:30 PM and expecting a 9:30 service appointment unfortunately turned into a 12:30 AM service called. However, how serviceman Desmond was polite, thorough, patient and informative about the situation. He was in a good mood, had a pleasant disposition and took time to answer all the questions me and my fiance had about our situation. Desmond was clean, professional and easy to talk to. After identifying our problem, he explained to us the scenario and promptly resolved the issue. It was a late night, but worth it. RR gave a discount due to the backed up schedule. There services and time was well appreciated. Furthermore, Desmond took some time to show how to resolve the issue should it arise again.
Tim was great. Was very friendly and courteous. Explained things and answered my questions to my satisfaction. Took measures to take care of my stuff and cleaned up and put things back the way they were when he was done.
We had issues with our outdoor spigot and called RotoRooter. Our customer service person on the phone was courteous, helpful, and we were able to schedule service with our plumber, Joe Young, within 24 hours. Joe was fantastic! He was meticulous and took the time to explain everything with the process and our bill in great detail, so you feel like you're not getting short changed. He was very polite and performed the service very quickly! I would highly recommend using both RotoRooter and Joe Young if you need plumbing help in the Triangle!
Terrific experience all around! Zack was prompt, thorough, efficient, and gave me advice on my next few plumbing jobs. Dispatchers also kept me updated on arrival times which was great as we had an emergency situation in the kitchen.
Mayar Project
2 years ago
Wayne is friendly, very knowledgeable. I appreciated him coming out
Matthew Phillips
3 years ago
Erik was great! He was very knowledgeable about my situation and did a professional job fixing the issue!
Maricia Langston
a year ago
The technician was very professional, polite, and on time. He quickly diagnosed the problem, gave me my options, gave the me cost range up front (which I appreciate because I don’t like surprise charges) and was ready to complete the work immediately.
Wayne 3112 Really helped me with my service and price of service. I really appreciate it.
dwight campbell
a year ago
Service was great and the technician was really helpful.
Joseph Grover
3 years ago
Fantastic experience with Christopher! Very helpful!
jerry kudenov
2 years ago
Thank you Justin! You worked well into the late evening making certain that your repairs enabled us to use our laundry room. He also replaced a broken water shutter valve, an unanticipated task, working late into the night to ensure we had water service. He worked hard and diligently, and I am so thankful for his expertise. Thank you!
Erik B. was wonderful!! He explained everything and was quick and efficient.
Wayne did a fantastic job at my job thank you for everything!
Jennifer Capps
2 years ago
Our service tech was timely, professional, honest and safe (a quality dearly appreciated when gas is involved.) When explaining the issue, he was not condescending but spoke in terms I could understand and laid out my options. It was refreshing in a not-so-great situation and he was very respectful of my space. If I have any trouble, I would not hesitate to call Roto-Rooter again
Rachael Coelho
3 years ago
My hot water heater stopped heating up the water. I called many other plumbers and they could not get out the same day. Called Roto-Rooter and to my surprise they repaired water heaters and were able to be at my house within 45 minutes. The issue was fixed 100% and I had hot water within 1 hour. They are a little on the pricey side, but they are comparable to other plumbers in my area. I will definitely use this company again!
Diane Hourigan
6 years ago
Love the immediate service. They said someone could be there in two hours and it was less than that. Another plumber I had called was going to have me pay extra to narrow it down to a three hour time frame. It was booked several weeks in advance and then they didn't show up. Roto-Rooter to the rescue!
Fast, fair and thorough. Never a pleasant experience to need emergency plumbing but Devin and Tim we're both great as was Matthew who came out to run the camera through the cleanouts. Very satisfied.
Jean Bartholomew
3 years ago
Zach was Super Good -- made many suggestions about what I could do for a ridiculous set up that was left for me by the previous owner. Performed the job and left with any junk.
Robyn Mooring
7 years ago
Fantastic, prompt and professional service by Mark (Tech #4387). Even came in under estimate! I would highly recommend Roto-Rooter for a job of any size and will definitely be calling them the next time something comes up.
Herbert was great. Smart, fast, personable - got my repair job done quick enough that other contractors can finish their work this afternoon.
Ari Weinberg
8 months ago
We had a great experience. Our technician, Corey was friendly, efficient, and stayed until the job was done. Our shower was acting up and he figured it out! They also promised to come by 8pm and came significantly earlier which was convenient for us.
Kevin Oill (Kevin)
2 years ago
Justin came out and took a look at my garbage disposal set-up. Worked through multiple different options with me and helped come to a decision on the work. Work was done quickly and he took the time to make sure there were no leaks before he left. Great experience overall.
Bryce Richardson
2 years ago
Terribly overpriced for the service performed - $1200 for them to leave a dehumidifier behind only to say it probably would not help. Looking at the itemized bill, many of the charges seem exaggerated (charging for N95 masks when the technicians wore blue medical masks, billed for 45 minutes to remove dehumidifier though all that occurred was picking up the machine and leaving). They also charged for after-hours emergency call when we called for service on Thursday, had the company show up on a Friday morning for a leaking shower - certainly not an emergency. We also had multiple technicians show up that day because of miscommunication with dispatch. The technicians then seemed exasperated with us for showing up unneeded - despite us calling RotoRooter to let them know someone had already come by.While I would never expect to receive a service and not be billed, I am shocked by the price of looking at a leak and leaving behind a machine that would not alleviate the issue. I will only use a local plumber from now on - hired someone to repair the shower and surrounding area for half of the price for RotoRooter to look at my shower!
Stanley Stasiewicz
4 years ago
Had a sewer line backup. Called Roto-Rooter after calling two other plumbers. One told me his machine was broken and he was waiting for a part and the other wasn't able to show up till the next day unless they had a cancellation. Roto-Rooter responded in a little over hour and quickly resolved the problem. Tim, the tech, was pleasant and understanding and respected our property.
Chris was professional. I do not still know true root of the problem other than drain clogged. I couldn’t afford $400 minus $75 coupon. The price was high even with discount considerations. Will have to find a better affordable solution.
beth.eastlick
6 years ago
John came and diagnosed the problem (rusted-out hot water heater) on Monday, provided an estimate, and arranged for the replacement to be done on Tuesday (the next day!), .He, Tun, and Herb completed the installation (including re-locating the hot water heater to the other side of the furnace in a better location) on Tuesday. They were efficient, professional, timely, and a pleasure to work with.
Leslie Dombalis
2 years ago
Tim was courteous, professional, nice to my kid, and - most importantly - PROPERLY MASKED. And he stayed on the towels I put down. Would definitely use again!
Needed a plumber to fix a broken faucet in my kitchen. The plumber the Raleigh office sent was prompt, courteous, and competent. He replaced my faucet and offered helpful hints on other items that may need attention.
Laverne Alston
3 years ago
Chris came out at my request to take a look at a service job from last Thursday that another technician did. Last Thursday I had my downstairs fluid master replaced in my toilet tank. Whereas the loud noise the toilet was making when flushing, he bent the pipe that sticks out from the wall behind the toilet. I obviously was quite concerned about it and called rotorooter this morning since the other technician didn’t really take any steps to resolve the problem. Chris did take a look and determined since there was no leak at this time probably best to leave as is since more extensive look would require cutting into the drywall. He did relay problem to his supervisor which extended my warranty on this issue for 1 year for which I agreed was reasonable and acceptable. He was friendly and helpful.
Great work and help by the crew at Roto-Rooter of Durham to fix a problem that another company caused. Matt (tech # 4519) and Austin were great and informative. Would recommend highly.
Marty Jackson
2 years ago
We were very happy with the service.
Great service and very professional! Thank you Wayne!
antonio zuniga
2 years ago
Justin did great! He was very respectful and a good worker.
Service was deployed in less than an hour. David was kind and professional. He explained the process very well.
Hayley Hughes
2 years ago
Tim was effective and efficiency. He was super friendly and thoughtful, making sure to explain everything he was doing. Appreciate his work!
We noticed we had a leak late at night, the next morning they were out here bright and early. Jack was very friendly and professional and was able to fix the leak for us and advise us on the best next steps to take.
Arthur B Arnette
a year ago
Everything was great. The technician was very helpful in explaining everything that he was doing. He did a great job and cleaned up after himself well.
Maurice Courie
8 years ago
Prompt response by courteous , knowledgeable technician. Very happy with experienc. I highly endorse and recommend this service when needed.
Adam and Matt did a great job finding our clog and clearing the pipe. They where professional and friendly during the whole process. I will contact Roto Rooter for any future plumbing issues.
Very fast and was on time. We would recommend Erick a million times. Was very impressed.
martin harris
3 years ago
Mr. Wayne tech id 3112 , did an outstanding job of taking care of our plumbing issue. His professionalism was outstanding, he did a great job of explaining everything and giving suggestions going forward. We will certainly do business again with roto rooter.. Mr Wayne was amazing..
Mr. Wayne 3112 was very generous to us and made multiple trips to house to insure me and Mr. James Rankin was satisfied with the work and we were very pleased with the outcome I recommend Rotor rooter because they get the job done if I can rate him higher I would and I Juanita pass got a little educated myself on dealing with pipes and clog and he gave us good advice on preventive liquid for all drains thank you so much
Ms Joyce Turner
4 months ago
Jose was honest and did a great job. Gave great customer service.
Just finished up a service call with Wayne (Tech #3112). First time I’ve worked with Roto-Rooter and Wayne. He’s just amazing! Very professional, friendly, and skilled. He arrived in under 1 hour (thank goodness!!) and quickly diagnosed the problem. Everything’s fixed, and I’m so HAPPY I called him! Would recommend Wayne and Roto-Rooter to anyone!! Thanks so much!! Happy customer (sand now a repeat customer). 😊😊
Frank Stallings
9 months ago
The technician promptly came out and unclogged the sewer pipe and pulled out some tree root a week ago. He said a follow up person would come out the next day with a camera to locate where the roots are. This was after me paying 375.00 (sr 100.00 discount) for the 45 minute job. I have called 3 times to get the camera person out so I can have the root removed or the pipe repaired. I have gotten no response. Every time I call I get the same response we will have someone call you right back but none calls. Puzzling. Frank
They came to clean out my clogged sewer, found heavy duty paper towels stuck in the line by the road from the previous owner. The guy was a bit unique but he got the job done and was upfront on pricing, told me what to look out for, and even recommended a way I could fix a few things myself.
I had a problem with our plumbing backing up and called roto rooter who had someone on the way within minutes. Mark was excellent! I took him through the problems and the issues I felt contributed to the problem and he troubleshot our system and determined what to do.
Matthew Garvin
3 years ago
Tim, the plumber, was courteous and corrected the issue we had with a clogged toilet expeditiously.
Duke Williams
3 years ago
We had leaks in pipes which required us to turn off our water. No water for our horses or house. Roto Rooter sent someone immediately. Arrived on the schedule they gave use. He was polite, professional, gloved and face masked. He touched only the tings he had to work on. He gave us the pricing information in advance. Did great work. Thank you Roto Rooter!
Wayne #3112
Wayne is great and I highly recommend his services to anyone who needs help. He is very prompt and efficient. 5 stars!
Lindsay Thomas
2 years ago
Thanks, Wayne! We thought maybe we were gonna have to spend the weekend in a hotel.
Cory was fantastic! He solved the leak quickly. Cory deserves a raise. Thank you!
Sanil Khajone
2 months ago
Very helpful. Quick and courteous. Did a good job replacing the sink faucet.
Joseph Shuford
a month ago
Roto-Rooter’s plumber, Cory, came out to find out why the kitchen sink was leaking. He quickly diagnosed the issue, which was an issue with the disposal installation, and fixed it. He then repeatedly tested it to make sure it was fixed. Really appreciate how knowledgeable and thorough Cory was.
Daniel Goodwin
3 years ago
Wayne 3112 showed up on time did a great job.
Raymond Joseph
a week ago
I received same day plumbing service within a few hours of requesting a technician to come look into some issues. Cory was professional, and resolved my problems quickly.
Wayne 3112
Wayne was very helpful and thorough and figured out the problem quickly! He was really nice and funny which is awesome. Great experience!
Cal was quick to respond. Explained in detail every step and went through the trouble shooting on all things in question. Replaced part on the outside faucet. Cal is of great value and hungry to do a great job for his customers.
Salahuddin Muhammad
2 years ago
The plumber was at my house for many hours. I was sent to purchase a faucet, and had to go back twice. After each install the plumber showed me that it was leaking. So, he went to the plumbing store and purchase a faucet that worked. He also put part in the master bathroom toilet that I purchased. Lastly, he cleaned out a facet in another bathroom sink. I almost died when he showed me how much it was going to cost me. Or was quite unbelievable. I said to him, this is why you don’t charge for coming out and giving an estimate on what needs to be done,
Cortney Berben
8 years ago
We ran into a bit of a hiccup during our kitchen renovation and John from Roto-Rooter came to our rescue. They actually called and asked if they could come sooner than I had original requested which was great! John was very polite and knowledgeable and provided an explanation for what needed to be done along with a price and time estimate. He completed the work even more quickly than he quoted and everything was perfect! We will definitely use them again for future needs.
Jon Christiano
2 years ago
Kitchen sink drain was it locked because studor vent had failed. Seemed like a main drain line block to me as both sink traps were clear. Quick diagnosis, showed up within a couple hours on a Saturday night, and got the job done.
Pleasantly surprised. Really good service from technician Zach who was friendly and professional, prompt, and explained pricing clearly with guides to where I could safely save some money. Would use them again.
Alex did a great. Friendly, fast and thorough.
Adam gave me good quality information and was patient.
We called for a broken toilet handle and we had a tech in less than an hour. Ryan Disorbo was quick and efficient in diagnosing and fixing the problem. Thank you Roto-Rooter.
Gene and Jason were wonderful. They were so sweet fixing my mil leak, she doesnt hear well and they were patient and kind. They took care of the problem fast and were on time for the appt.
Guillermo Sapiro
4 years ago
Excellent employee
Expensive but was needed and worth it
And the person that came was super nice, cleaned the big mess. Excellent
Phillip Evans
2 years ago
Justin was great, informed us on a lot
Lawrence Oglesby
8 years ago
The best experience I ever had with a plumbing service. Used them today and would call them tomorrow if I had another problem!
Larry O
Wayne, 3112, was awesome as he helped in an emergency late at night. He went to two different water caps and pulled out enough root to allow us to get back to living in these trying times. Personable when he didn't have and he taught me a thing or two. Highly recommended and a overall great experience.
colton strode
3 years ago
My repairman was fantastic he went out of his way to help us every step of the way
Randy Schultz
8 years ago
Repeat customer and our second experience was as good as our first. We had a clogged kitchen sink line. Tried fixing ourselves but found it was too plugged. Called RR who arrived within the hour and cleared the blockage. Tech was professional and very personable. RR has become our plumber of choice!
William Hernandez
7 months ago
They came and unclogged our service line within 15min. Very professional and we're very fair with their pricing.
Our serviceman ERIK BRADLEY arrived right on time couldn’t have been any nicer. He was so sweet & helpful. He did a great job. I’m putting his name in my phone so I can ask for him by name next time. I highly recommend Erik. He was wonderful.
Matt and Steve came to finish a job on our gutter drains. They are so friendly and hard working and just a pleasure to work with. I highly recommend the pair of them!
Kanji was great. Knew exactly what to do. Cleaned up and pointed out future maintenance
Rachael Carlson
a year ago
Our technician Alex was great. He was quick to discover the problem, and even faster at actually repairing it. Highly recommend!
Kimberly Meador
3 years ago
KANJI WAS AWESOME. SO PROFESSIONAL, POLITE, DILIGENT, PATIENT AND KIND. He did a great job.
They did a great job clearing out our driveway culvert. It was a bigger job than he expected but he stuck with it and finished it!
felista njeri
2 years ago
Wayne Newsome was an awesome person to work with, he did a professional job with no supervision. I will surely recommend his services to someone else
Celeste Edwards
a year ago
The service technician, Erik come to our home to repair the water heater that had come loose with broken lines to it. . Although the water heater itself was not in need of repair, the lines to it did need repair. The flooring underneath also needed to be replaced. Erik came in quickly assessed what needed to be done, gave us an onsite quote and got to work once I gave him the okay. He kept my husband and I informed on all of the steps that needed to be taken. While other companies quoted us very high charges to do the, Roto Rooter was very reasonable for what had to be done. Erik got the job finished professionally and made sure he cleaned up afterwards. I highly recommend Roto Rooter and Erik as the technician. Thank you Erik.Mr. and Mrs. Edwards
lauren durant
2 years ago
Wayne was very personable, knowledgeable and patient as he diagnosed and fixed our problem. He even stayed after hours on a Friday night to get the job done. It couldn't have been a more pleasant experience.Dr. Durant
bernard gardner
3 years ago
Justin was very professional and did an excellent job. I will recommend him my friends..
Demetris Ferguson
2 years ago
Great customer service Adam Robinson did a wonderful job getting my pipe unclogged . We had 3 repair guys came to our house and they couldn’t get unclogged .
Erik D was knowledgable, professional, personable, and stayed late to get our new system installed, and tested properly. Huge asset to the R-R plumbing team!
Joe Paulakonis
4 years ago
They came out the same day and cleaned out a backup from the main sewer cleanout to under the house. They fixed the problem and I would have given them a higher rating except for what they were charging ($375+tax) for 15 minutes of work. Next time I will rent a snake and DIY.
WILLIAM McNeil
3 years ago
Wayne 3112. He was very helpful and informative and I appreciate him coming out today now the main thing is.
seaira gower
2 months ago
daniel was amazing! fixed my problem in no time. definitely recommend ! thank you again
Eric arrived early, diagnosed the issue within minutes, and got to work on fixing my problem immediately. . . . even though it was a holiday!! He was extremely professional the entire time and worked with me to ensure I understood the problem and the fix. Eric’s service was top notch!!
Our sewage line was backed up causing the internal toilets to flood and we weren’t sure what the root of the issue was. The customer service team was very receptive and made sure to constantly call me with updates on when the technician would arrive. Damon came out to service the repair and he was great. Very friendly, informative, and professional. He identified the issue and escalated as needed. Thanks, Damon! 100% would recommend roto, very good experience all around.
Eugene replaced a leaking pipe in tight spot. I'm reasonably handy with a torch, but I needed a pro for this one. He had it fixed 20 minutes after buying the parts.
I called roto rooter on a Saturday, made an appointment for Sunday am. Was notified that the plumber, Justin, wouldn’t be at my house till closer to 1pm. He came at 115pm, inspected the problem, suggested two ways to repair, and explained them to me. Made a quote and got started. Finished about 3 hours later, I really couldn’t ask for a better experience. I would definitely use Roto Rooter again!
Amazing service. They really go above and beyond to make it right.
Kindest and professional service you'll get.
The technician with Roto Rooter came promptly to replace our leaking water heater. He did a great job. We will definitely recommend Roto Rooter to family and friends. Thank you for a job well done.
Hargraves Outreach Inc.
3 years ago
Wayne is a great guy and technician!!! Tech #3112 Extremely patient and knowledgeable.
I have nothing but positive things to say about Carl - he was responsive, knowledgeable, and fast! I continue to have great experiences with this company.
Siva Bodavula
2 months ago
A quick service and able to recover water flow in the house nicely.
mahipal maale
2 years ago
Tim was an awesome guy. Very impressed by his thoroughness and attention to details and providing timely updates
Nathan Gyori
5 months ago
Everyone I've worked with at Roto Rooter has been friendly, professional, and very thorough. They were incredibly quick to come investigate and take care of my issue and have been communicative every step of the way.
We woke up on a holiday weekend to a leaking water heater. Thankfully, RR came to our rescue within 2 hours of our call. William was so friendly, explained everything, and had our new water heater installed the same day. Thank you!!
Wayne Newsome offered the best customer service I have ever seen in my life... he was able to answer all questions, fixed every problem we had with all 3 locations..
Gabrielle Clark
3 years ago
Travis was kind, thorough, and intelligent! Thank you!
Update: 3 days later my sewer ejector pump has stopped working again. I was informed by the guy that came out that since they didn't replace any parts last time, none of their work was actually under warranty and he thinks I need a new pump, which means I paid $450 to have some guys come out and restart my pump and drain some water and now they say it will be another $600 for the new pump plus pipes and install labor, etc. Nah. I'll look elsewhere.After two previous failed attempts (one from another company and one by myself) to fix my sewer ejector pump that each resulted in it working for about month before randomly stopping again, Roto-Rooter had two guys out within an hour of my calling them. They determined the root cause and fixed it for me. My only concern was that I hadn't been given an estimate (and I spaced about asking for one), so he said they'd just charge me their hourly rate. It was a reasonable amount, but when I went to their site later I saw it said they don't do hourly, they do estimates only. That confused me so I just called for clarification, no complaints (the guys were super nice and did a great job), and the manager, after confirming that I was billed a correct amount, insisted that we negotiate a discount since I had not been given an estimate before work was started. Impressed all around and they'll have my business again.
Bobby Lamberth
2 months ago
Satisfied with the service.
Mr. Balogac thoroughly investigated the drain problem. Ran quite a bit of snake hose with a high power clearing head and removed the blockage in my basement drain. He was courteous and professional in all aspects of the job. Well done!
Nada Ballator Staddon
4 years ago
On Christmas Eve, promised service by 7:30 p.m. but arrived about 3 hours earlier than that -- and worked hard to fix the far-away clog in kitchen sink. Very grateful!
Demonta Tillery
a year ago
Great experience quality work Erik was great on time and did a good job repairing water heater.
Monika Gentry
3 years ago
Eugene came out on a Sunday, took his time and replaced water heater. Very respectful and social distanced. Knew his stuff! Very happy with service.
Phyllis Bailey
5 years ago
I had a water main break that required extensive digging which also included installing a cleanout. After several hours of determining the source of the blockage, Roto-Rooter sent the most qualified technician - Matt G (tech #4519)! He was professional and courteous. I told him I really needed to have the cleanout completed today. He said he would do all that he could to make sure the project was completed. He did! He also worked very hard to ensure the cleanout was installed in the right place. The roots were removed and the broken pipe was replaced. I appreciate your service, and Roto-Rooter, you should be happy you have him. Thank you, Matt (tech #4519)!I also want to thank Wayne and Todd (camera tech) who were instrumental in assessing the situation and getting the right tech on time. They understood the urgency.Lastly, I want to thank Nikki (accounting) who assisted in making sure I continued to get the right service. Thank you. Nikki!
Brian Hamilton
2 years ago
Great job by Justin. Very engaging and knowledgeable.
We had been waiting on a different plumber for 3 days. I called Roto-Rooter and someone arrived within the hour. Within 3 hours, my problem was solved at the quoted price. I am extremely pleased! Thank you!
Stephanie Rubendall
3 years ago
Dishwasher was clogged and they were able to find the issue which was in the drain.
Justin was awesome! On time and very professional
14 year old water heater leaking from intake on a Friday night. Justin was able to get leak stopped temporally until we can get unit replaced (Monday hopefully). Thanks
They were able to come out same day and fix our sink issues! Really appreciated the text updates and quick service.
Dean Kolbinsky
8 years ago
WARNING ! DO NOT USE Flushable Wipes ! ! They contributed to my clogged septic line ! !I do not give out five stars very often. I had two inches of hideous stuff floating on my basement floor. Roto-Rooter was the third entity I had out to check on my backed up sewage situation. The first one said I needed my septic tank pumped. I'd had it pumped six months earlier, so I solicited another opinion. That guy said I needed a new septic tank. It didn't jive with my common sense assessment. Next, David Guin, with Roto-Rooter came out and did what Roto-Rooter does, cut and ground through the sewer line from the house to the septic tank, and cleared out 40 years of root buildup exacerbated by the FLUSHABLE WIPES. He worked quickly and had the confidence about the situation that comes with being an expert. They are following up with a visit from the camera man on Monday to scope the line to make sure there are no potentially lingering issues. They EXCEEDED expectations. ...and also saved me $5500 for the 'recommended' new septic tank.
Claire Dare
10 months ago
Called for an installation service, dishwasher and garbage disposal. Service was prompt, professional and well done.
Justin was able to come out quickly to not only repair the leak but find the cause that led to the leak. He was professional, excellent communication skills, was able to advise us how to avoid similar problems in the future.
Angela R. Harris
2 years ago
I had a garbage disposal emergency that caused a major drainage issue in my kitchen. I had reached out to two other services trying to find plumber same day. I reached out to Roto-Rooter after another service called to cancel. Erik B./4813 was dispatched for a late night call. He was professional, efficient and extremely effective in analyzing my issue . He was able to determine I had a rusted out Garbage disposal and I needed a new one. This would solve my drainage issue and remedy the standing water in my dishwasher. He explained the cost and warranty. I will use RotoRooter and specifically Erik again for my home’s plumbing needs.
Chandler Collins
2 years ago
Wayne did an exceptional job in fixing a toilet piping issue. He was professional, timely, and very thorough. Way to go!
Zach was fast courteous and personable. Let me know about a 6 month warranty on the work and gave me his number in case we had any further issues. Will definitely use again
Hutch was great to work with. I needed my water pressure reducing valve replaced and he did a great job. Very professional.
Jessica Yarber
2 years ago
Great, fast service. Booked online this morning and was unclothed by this afternoon. Technician was professional, treated our home with respect and was covid safe.
Horrible experience. We had to hound them to get in touch with anyone who could give us an update on our service request. We were told a technician would come out and they were rescheduled four different times while we were waiting days for assistance. Ultimately, we went with another company and they arrived within 30 minutes and fixed the problem on the spot. Turns out Roto-Rooter had misdiagnosed what was wrong in the first place. We will never contact them again after this experience.
Jerry Woolard
2 months ago
My technician was Daniel. I can't explain my gratitude regarding the help and knowledge he provided while servicing my home. He was professional and very respectful towards my family. I would request Daniel if and when I need roto-rooter the next time. Thank you Daniel for everything you have done for me.
Wayne N. was completely helpful! Got our toilet back up and running quickly. We frequently use Roto Rooter and will continue using them! Thanks guys!!
Teresa Rainey
9 months ago
The services performed were to check the flush valve. Toilet wasn't flushing properly, and Roto Rooter Technician was able to correct the problem.
Erik was great. He was on time, professional, and did a great job.
Natashia Satterwhite
5 years ago
John did an excellent job and was very professional.
Had a faucet mishap - Jose Melendez was very helpful replacing my kitchen faucet and working on stop faucet. Excellent customer service and great work done! Very appreciative to get my plumbing problems fixed! Jose had excellent communication skills to show the problems in my kitchen! Thanks!
Carla Sceiford
3 years ago
We had Damon and he was very professional and stayed until the job was done
Update: we had Austin. He was helpful and knowledgeable
(The review from Kate Maxwell below was really from me. Kate didn't sign out of my computer.) Been a homeowner 35+ years and never needed to call a plumber. Glad I called Roto-Rooter. They were efficient, called before arrival, and repaired our hot water heater in short order. Junior was very nice and professional. I will definitely call them if I need a plumber again! Thanks.
Kristen Dodds
2 years ago
I needed to call Roto-Rooter due to a late night sewer backup. They quickly responded to my call and dispatched the appropriate service techs to address my needs. Everyone was friendly, professional, and the rates charged were fair. The water restoration team assessed the damages and provided me with all the information needed to contact the insurance company and start the restoration process. Thanks to Steve, Doc, and Erik I will definitely use Roto-Rooter in the future for any and all plumbing needs.
Elaine Harrison
3 years ago
Joseph Young III came out after I had many prior issues with my toilet and the service. He was on time, very knowledgable and provided excellent customer service!
Really efficient! I so appreciate how quickly everything was taken care of!
Justin came out within 3 hours of my calling Roto Rooter and got my issue fixed. Thanks!
Dan Schnitzer
5 years ago
We had an issue with our hot water tank. I love the Roto-Rooter came out on a Sunday (of Memorial Day weekend no less) at no cost. They answered the phone quickly and were easily to schedule. Joe Young came out looked at the issue and explained what he saw. He was courteous and competent. It was a hot humid day but he worked hard and got the job done well. Roto-Rooter will get me next call when I need a plumber.
quick, knowledgeable, efficient AND pleasant. gave us 3 suggested resolutions to our problem with clear pros/cons of each.
Very pleased with my service today. I have never used Roto-Rooter, probably because I tend to favor more local companies, but I will be using them again! Junior the plumber was friendly and skilled. We are doing a kitchen remodel ourselves, and wanted the ice maker water supply disconnected from one wall and moved to another. We reviewed the cheapest way to do this and he promptly did it. The cost was at least $100 less than I had anticipated.
Technician was on time, professional, honest and helpful. Will definitely use for future plumbing needs.
I discovered an urgent water leak over the weekend that caused a lot of water damage. Roto-Rooter was out quickly and fixed it in a timely manner so the water to my house could be turned back on and working again. Between Courtland and Erik B. my leak was fixed quickly. Can't thank them enough!
Shanelle Moses
7 years ago
I had a sink and tub that has been clogged for over a year and a water heater that was leaking. I was given an estimate of the costs and was able to have John fix the sink and tub within 20 mins or so. He was fast and efficient and the service was affordable. I would definitely recommend to my friends, family and neighbors.
Arrived within the hour; completed the repair quickly below the estimated price. Hassle-free.
Barbara Martin
3 years ago
Both of your people, Zac and Thad, were responsive to my need, were polite and helpful during their time here. I highly recommend them.
Rodney Scurlock
7 years ago
Wayne (tech 3112) and Junior (tech 1213) fixed my plumbing issue professionally and offered my options along the way. They kept me informed of the progress and saved me money where possible. Class act all the way. They cleaned up behind themselves as well. Great experience!
Tatiana Regonaschi
7 years ago
The service was outstanding. Scott did a great job. I definitely will use them again.
Andrew Gramann
3 years ago
Were able to get Erik out late at night to replace our expansion tank that failed. Very satisfied!
Carson Rockett
2 years ago
Sam did an excellent job - he was very knowledgeable and professional. Highly recommend
Matthew Hawkins
2 years ago
I called and Connor was able to come out within an hour. I had some sewer smells coming out of my toilet and he was professional, courteous and on time. He let me know what he was doing, pointed out another issue and was quick to fix the issue. Thank you!
Marc Gasbarro
11 months ago
good and quick install...took out hard to reach and rusty parts quick. done right.
Steve Pogoloff
4 years ago
On Thanksgiving morning, as we were preparing dinner for 10, our kitchen and bathroom drains backed up. Fearing we would have to cancel the long planned dinner, Roto-Rooter sent two highly capable plumbers in 30 minutes. Both knew what to do, worked well and cheerfully together, even working around us in the kitchen. In less than an hour, we were back in business. For that fast, quality emergency holiday service, the price was reasonable.
Nikolaus Soral
4 years ago
Devin came out today to assess a grinder pump issue and went above and beyond in explaining what needs to be done. Very kind, knowledgeable and professional guy. Highly recommend him for your plumbing needs!
Zachary Lavasque
2 years ago
Wayne cleared a soft clog from our pipes that a previous plumber had missed. He was wonderful and professional and very nice.
Thank you Wayne!
Adam was very professional and very nice technician. Will call again for service - excellent!
Justin Dunlap
8 months ago
Erik and Joshua were very professional, helpful, and informative! They were quick and the finished product looked great!
Jeff Fernandez
2 years ago
Representative was professional did not use the business because the product was under warranty
Highly recommend Roto-Rootor. Excellent communication and service, from the initial assessment with Ramon to Justin who was our technician! Justin responded quickly and took immediate corrective action to resolve our leak. Overall a very friendly and trust worthy team. Hands down, 5-star service!
Thank you!
Christina Shin
3 years ago
Our service provider (Eugene) arrived in a timely fashion (the window provided was 12-4 and he arrived around 12:30), was polite and friendly, and completed the requested faucet installation in a safe (kept a mask on while working) and professional manner. He also went above and beyond by not only addressing the faucets we had originally asked about but also checking on an additional faucet we had started to become concerned about (but hadn't specifically asked him to work on beforehand).Would definitely recommend based on this experience.
Allison Graham
7 years ago
Wayne Tech #3112 was phenomenal. He was very professional, efficient, and polite. He was extremely knowledgeable and did the best possible job on plumbing I have ever had done. He answered all of my questions and helped us find solutions. He step by step talked us through the pricing before getting hands on. I would recommend Wayne to any one and EVERYONE.
RotoRooter sent our Justin #5685 within two hours of our call. He was professional, friendly and efficient, explaining every step along the way and making an extra effort to get old equipment working again. We really appreciate his adherence to social distancing measures while in the house. Excellent job!
Peter Crawford
6 years ago
Very responsive and quick. Were able to see us same day and called 30 minutes before arrival. Big thanks to Matt!
Krister Larsson
2 years ago
Professional and speedy service. Justin was great and took care of our leak on a Sunday !
Two weeks ago I had a leak in the attic. Water had to be shut down from the street. I was afraid to call anyone for fear of spending a fortune. Today, The techs were ready to come over as soon as my son placed the call. I was running late but they agreed to meet me at a time that was convenient for me. Upon arrival they identified the root cause of the problem, discussed the cost of replacing the defective part with me and got to work. The expectation was roughly 45 minutes but in less than 30 minutes, I had both cold and hot water in my house with NO LEAK. I am more than satisfied with the work they did. Their professionalism was unparalleled. They interacted with me politely which made me feel comfortable having them in my home. If I ever have a plumbing need again they will be the first ones on my contact list. I will recommend them to everyone I know with a plumbing issue.Thank you for a job well done at a reasonable cost.
Erik came out and advised me on what would be best for my needs. He didn’t perform any unnecessary services that was not needed. He advised us to get the septic pumped to see if that resolves the issue. I appreciated his honesty and not try to charge me for services that would not help the problem.
Ryan DiSorbo was very kind and did all he could to open up my sewer lines but the auger could not do the job. He relayed to another technician the issue and I am now having and he will come by with a camera to scope the issue.I was very pleased with the service!
Richard Elkinton
3 years ago
I called roto-rooter and was told a tech would be on-site in 2 hours...well, 4 and a half hours and 3 phone calls later (by me) I asked if they could just schedule me for the next morning....not happy!! The tech, Justin, arrived on time and ready to work. He was courteous, friendly, and covid-compliant. Justin quickly assessed the repair, got parts, and completed the repair without issue. Justin is a true asset to roto-rooter, as I wasn't pleased at all with the lack of communication from the night before, and without him this could have been a bad review, or worse yet, a lost customer. The price was fair, the work was expertly done, and I truly enjoyed having Justin in our home! Thanks Justin, and I hope your Mets can get something done next season!
Margaret Denton
8 years ago
Very disappointed with service for water restoration. tech came out and checked room,took insurance information, my contact info and promised to let me know something the next day. Today is 12/13/14 with no response from an appointment that occurred on 12/9/14. Very poor customer service and follow-up.
Bonnie Kielwasser
7 years ago
Very impressed!
They went above and beyond to do a good job!
I will call them again!
Christopher provided excellent customer service. He was knowledgeable about the issue and providing options for resolution. I would definitely recommend them for future services.
PureMidnightBlue
3 years ago
Steve was great he's quick efficient very experienced always call him he's the best
Erika Cravanas
2 years ago
Great service. Justin was our technician, and he did a great job explaining the issue that we were having with our faucet and was completely transparent about the process of fixing it. This was an issue that needed to be addressed relatively quickly, and our service was completed in a timely manner. Would recommend!
Roman Ozarowski
7 months ago
Daman did a great job clearing the pipe
Caren Freundlich
2 years ago
Wayne did a great job helping us with our toilet issue. Very fast, knowledgeable and professional. I would highly recommend this company.
The 2nd time user of this company; again very happy: price reasonable, job well done. Their honest pricing, humble and well trained technician (Robert Watson), and solid quality of his job make me feel confident and save. I will recommend them to any one I know who need plumbing jobs, even their price is not the lowest (but truly worthy). Thanks Roto Rooter.
Adam was professional and quickly found the leak. He thoroughly explained options for repair. I have used Roto-Rooter for years and have never been disappointed with their service. The Roto-Rooter Office continued to call and give updates of expected arrival time of technician, this was very helpful!.
raine mason
10 months ago
Damon, the plumber on call the Saturday we needed help, was incredible. He went above and beyond to help clear our clogged sewer line. He walked us through every step of the way including showing us on the camera that the pipe was cleared and where the problem was. We wished we had called Roto-Rooter from the beginning as 2 other plumbers before him weren’t able to clear the clog or accurately assess what was wrong.
jeffrey gunners
2 years ago
Wayne was very professional, explained everything step by step and worked on a timely manner. Thank you, Wayne!
Elizabeth Senter
3 years ago
Horrifically over priced. Call any local plumber before you call roto-rooter. You will definitely get a better deal.
Kept me informed throughout the process. Really friendly and helpful!
We got a very quick and professional help. Much appreciated.
Connor came to prep my bathroom and washer for a remodel—he was awesome! He explained everything well, went out to get extra supplies, and made sure everything was 100% before heading out. I need someone to come back in a few days and you can bet I’ll be calling to make sure Connor can be assigned to my ticket! Thanks so much for taking the time to do things right!
denise b Gardner
3 years ago
Justin was extremely professional! He did the job in a timely manner and cleaned up afterwards! He was very pleasant and answered all of my questions.
Very professional, quickly fixed our plumbing problem and cleaned up after the job was completed.
jennifer maynard
11 months ago
Would recommend! Chris got the job done!
The man that unclog my drain he knew exactly what was wrong and knew his job of what needed to be done. He was real professional talk to me and told me what he was doing..He got the job done in a timely manner. I want to think him for doing a great job. Thanks Tim
Sam worked very hard on a hot Saturday afternoon to unclog our floor drain.
Junior was prompt, professional, and courteous! Will gladly call and ask for him at Roto-Rooter. Fantastic experience!
Tandrea Hilliard-Boone
2 years ago
Connor was excellent! He arrived early, repaired our toilet in record time and offered general advice. Definitely recommend!
Wayne, tech # 3112, was outstanding. He fixed our toilet with full guarantee that he would come back again if it wasn't working, as we had an unusual problem. Highly recommended. Neva (wife of Shahar Link)
Damon was punctual, thorough, and pleasant. Despite spending time to diagnose a problem that ended up fixing itself and putting some drain guard fluid into the sink, he did not charge us a penny!
Latina Mexdf
4 months ago
very good job your staff very friendly and helpful
David Robinson
2 years ago
The plumber that came out was friendly, fast and efficient. He solved the problem quickly and left everything clean.
Daniel was very helpful and professional. Excellent job. Would definitely recommend
Bonnie Williams
3 weeks ago
The technician arrived very quickly after the phone call was made. He explained every step and was very professional. He also cleaned up. Thank you very much.
Carolyn Brownlow
3 months ago
They installed a new disposal last year. Very professional and friendly. Today Jose came to do a repair. He was responsive, courteous, knowledgeable, and professional.
Alvaro Retana
2 years ago
Erik was very professional, took time to explain what the issues were and what he was going to do. Highly recommend working with him
Mr. Wayne came out , Very very professional, he was nice and explained everything step by step ! Very fast yet efficient! Would highly recommend his service !!!!
Brandon S. Atwater
2 years ago
Justin was great! Fixed all the plumbing under my sink and got me up and running in no time.
Great, fast service! Very nice plumber!
Marlee Cadwell
4 years ago
Devon, Ryan, Sam, and Justen made up the team of people who came when we had a bad sewage backup that caused contaminated water to cover a significant portion of our upstairs and affected our ceiling. They came in that night and began the process of clean up and sanitization. They were fast and amazingly friendly. Obviously, having poop water in your house is stressful and they empathized with us and treated our home as if it were their own. They communicated so well and made a very scary process go super smooth. They answered our questions and gave us encouragement through the process that it would be finished and done well! They have kept with their word and I would recommend Roto Rooter to EVERYONE! Thanks guys.
Sean Fitzsimmons
2 years ago
Erik came out and easily identified the issue with our system. He was clear in explaining our options for treatment. Very friendly and knowledgeable.
Sarah Jeffery
3 years ago
I used Roto Rooter for the first time today. I called expecting to not have them come until mid week, but they sent someone out within just a few hours. The issue was, they said it would be an hour, I called at 11:00. The worker did not show until 1:30. The lady said he was coming from a town near by, when in reality, he came from over an hour away. Despite that, they still made it within a few hours and did a great job. They recommend the drain solution and was very straight forward about things. My only concern,is the safety for the Covid-19. The shoe covers were worn in and out of the house several times and had huge holes, basically pointless. The rubber gloves were clearly too small for this worker and had a hole in the thumb. Overall, very professional and will use again. I hope someone will provide the workers with better gloves. I offered some of mine, but they refused them.
Sue Adams _ Staff - WildwoodForestES
2 years ago
John was great. Knowledgeable and took the time to answer my many questions! He found our leak and repaired it making sure I understood what was done and why. I appreciated the prompt response!
Wayne 3112 was great and arrived right on time at 3 30 in the morning. Would recommend him to anyone.
Michael Austin
4 years ago
Awesome service. They were here very quickly and their technician was very nice and professional.
Erik and Starkey were great. They arrived within the time I was told. Fixed clogged drain in timely fashion and were very professional!
Mark was awesome. Courteous, friendly, and knowledgeable. He completed the services I needed even though he ran into a few snags.
Whitney Wicker
2 years ago
Wayne responded quickly and was courteous and professional.
Vickie Yarborough
2 years ago
Mr Hutch was excellent and did a professional job. He made sure all drains were unclogged, wore mask and booties. Thanks Roto-Rooter!
Bryson Satterwhite
2 weeks ago
I had a great experience. Roto-rooter was very responsive, and helped me get a great price, while providing excellent service. Shoutout to Cal.
James K Parker Jr
2 years ago
Roto-Rooter and plumbing is an excellent company. They came out to our church and timely manner assess the situation and was back the next day to make repairs and replacements. Our service technician was Victor he was very professional great guy knows what he's doing he made this inconvenient issue a very tolerable one. I would definitely be using them again and I recommend you do the same kudos to Roto-Rooter.
They called as they said they would. Tim Davenport arrived as promised. Tim gave me a quote and completed the work as promised. Tim even brought with him a great attitude with his work. Tim ran into a slight problem when my bathtub drain plug didn’t work like I told him it did. No worries. Tim got right into plan B and everything went smoothly. I appreciated Tim’s excellent effort. I would have him in my house again.
Ron was able to explain the issue with the water faucets and explained what would need to be done to solve our problem. He showed me how control the water flow using the Water Bibb shut off valve. He was very professional and gave me the service I needed. Thank you!
Avery Sullivan
2 years ago
Justin was thorough and walked me through the full breakdown of all potential work on a washer/dryer re-routing I was considering. I highly recommend!
Connor was very professional and helpful resolving my issues with water leaking from my toilet. He worked hard and found out where the leak was coming from. He was very diligent and made me very happy!! I appreciate the thoroughness and attention he gave me! I would call them again only if they promise to send him again!!
locamorenanena
2 years ago
Wayne is excellent, fixed the issue and is very timely and is friendly. I would highly recommend, he came at midnight to fix a very terrible flooding in the place where I was staying and worked diligently to get it resolved and explain in his follow up what to do and what not to do and what caused the issue.
Matthew Derkowski
3 weeks ago
I had a main line blockage. City cleaned their part but did not solve my issue fully.They responded quickly late at night and were very competitive in pricing. Working with them was a pleasure.
Adrienne Kovic
2 years ago
Erik arrived promptly was professional and fixed issue quickly. I will use this service again.
Alastair Browne
8 years ago
I arranged an appointment today to have my bathroom faucet replaced, and the plumber came one hour EARLY! It was fixed in due time, and this particular plumber did an excellent job. I was also able to use my special $30 Off coupon. He showed me the estimate, stated, very clearly, what needed to be done, and proceeded to do the work. He work non-stop, and the job was done quickly and thoroughly. In addition, the plumber was very courteous at all times. I recommend Roto-Rooter to anyone and everyone who has a plumbing problem in their home or business.
Adam was very nice and professional...he found the problem and really saved us.
Chanequa Davis
5 years ago
Wayne (3112) was able to help find the problem in our sewer line and was able to help us to take the proper steps in order to clean up some of the damage left by the water that came into our home.
Jamison Cannon
a year ago
Not only was our tech on time but was very friendly and offered great customer service. He completed the installation in no time and even helped out with another issue. I would highly recommend this service and will definitely be using them again.
They are always on time. Quality work is always performed. Ryan Disorbo was professional, and cleaned up after the job was done.
Stephanie Spicer-Mosley
2 years ago
Eric was very quick and professional. The problem turned out to be a quick fix and he was extremely professional the whole time. Definitely will call again for any plumbing needs!
Victor S. is an excellent technician. He listened well while I explained what I’d done, quickly found and removed the clog, gave some helpful tips, and gave me the discount without my asking. He left the place as he found it (which is too bad, because the kitchen was a mess!). 6-month warranty too, which I hope I don’t need. I’ll use Roto-Rooter again and ask for Victor.
Professional service quality work. This is the 2nd time I've called them never had a problem.
Isabelle Christensson
a year ago
Alex did a fantastic job helping us find and repair a water leak. He was both professional and efficient and was also able to find us some great discounts, making it more affordable than we had dared to hope for. Roto Rooter we’re responsive and showed up late on a Friday night when no other company would, we’re so grateful for their help in solving our plumbing issue.
Danielle Satterwhite
a year ago
Erik does great work and is very transparent and professional
Heidi LeCount
3 years ago
Roto-Rooter responded when the 1st floor of my condo flooded. Both the plumber and water removal/dry out team were amazing. In a time of complete panic, they were communicative, professional, dedicated, and thorough.
Olena Kyrylchuk
3 years ago
very disappointment,i should hire some one who is small business owner ,after technician left i realize that gap is not close properly outside and inside .I paid 431$ for that kind of service but very quick conclusion was madepipe is broken and how much would cost me to replace.I had some one for second opinion and do you know what PIPE IS NOT BROKEN! Also i never got 60$ off ,a Monday discount ,02/17/20
Cymthia Starks
7 years ago
I had a clogged drain and as a senior citizen, its hard to figure out what to do. I called and the nice gentleman came. He was nice to me and explained everything that he was going to do. Forgot his name but his tech code 4387 on the bill. I explained that i was on a fixed income and this was going to be hard to swallow. He was nice as i called around to get the money.
Wayne 3112 was a pleasure to work during our unexpected plumbing issues, I would definitely recommend him to others.
Garrett Pope
2 months ago
Jose was great! Give him a raise
Denise Robinson
9 months ago
Very satisfied with service by Erik. He was knowledgeable, personable and very professional.
Yuliy Krasnyanskiy
2 years ago
Tray from Roto-Rooter came out and was just amazing. He took care of everything and he was just amazing!!!!I would recommend Roto-Rooter to anyone who needs plumbing, water heater replacement and any damages from water taken care off. They called my insurance and started a claim for me. What can I say if you want amazing customer service call Roto-Rooter.
Very professional. Explained everything along with the cost associated with the repairs. Cleaned up afterwards
Gisele Crawford
a year ago
So thankful for Roto Rooter of Durham. They sent someone the same day I called, and communication was great from the first call through subsequent updates about ETA. Austin is a gem - very professional, communicated clearly, solved the problem, cleaned up, very polite.
Jennice Salters
3 years ago
Travis did a great job unclogging my drain in my tub!.. I highly recommend him!
courtnei gilbert
2 years ago
The technician, Erick Bradley was very professional and quick and did a great job .
Service was great! Wayne (tech #3112) showed up exactly on time and was professional and courteous throughout our interaction. He was also happy to answer any questions. Would definitely do business with again!
AMANDA KLOBUCHAR
a year ago
Great experience! A technician arrived within two hours of my inquiry for service, on a Saturday! Alex was patient, thorough, and professional. At the end of his service, everything was working perfectly. He also explained what he did and made suggestions for the future. His service was much appreciated!
Erik was great to work with. Showed up right away after calling and fixed the issue we were having. Very friendly and knowledgeable.
Steve and Nick were great! They took the time to explain the problem and gave me some ideas about mitigation. I will probably need to have my drain cleared annually, and I will ask for them specifically. Simply the best drain cleaning experience ever!
Jackie McClary
6 years ago
John the technician was very friendly and courteous. He was on time and after assessing my problem came up with a quick and fair estimate. I really appreciate how he explained in detail why I was having this problem and what I could do in the future to alleviate it. I highly recommend him and this company for future repairs.
The tech #57 showed up on time and was very professional and did a great job in unclogging a line upstairs bathroom which was not draining and causing a back up in our tubs and showers. And this was all on a Saturday. I have used this business in the past and would recommend anytime.
jeffrey brown
4 years ago
Very much pleased with the service,Technician arrived ahead of schedule time and diagnosed the problem asap,thumps up Rotor Rooter.
Cal was great! He educated me about the process and made sure to answer all my questions
Dr. M. Franklin Joyner
3 years ago
They helped the problem, but they were very expensive.
Great service, Zach was very professional. Very fair, up-front pricing and communicative. Helped explained what was going on, so I learned a thing or two as well. Would recommend!
Highly professional. Double checked their work. In and out. Careful to make sure that they kept the landscaping intact and everything clean.
Cory did an amazing job and he was extremely professional and knowledgeable.
Next time we have an issue we plan to ask for him by name.
William Rountree
2 years ago
Wayne 3112, excellent service from a very experienced and competent technician.
Prompt service and a good price. Our plumber was excellent also.
Carla Sevilla
2 years ago
Tim Tech number 0341 did a great job and was very responsive
Eric provided excellent service for my home.
Justin did a great job! Very nice to work with!
Erik (4813) came within two hours and fixed the source of my leak without issue. He was polite as well as thorough, sticking around for a long period of time to ensure that the leak was well and truly dealt with. While I hope I never have to use his service again I will not hesitate to give him a call if the need arises!
Charnece Reid
2 years ago
Justin was very courteous and helpful. He worked neat and finished the job in a timely manner. He was kind and cleaned up as he went along.
Col from Roto Rooter was great! Very knowledgeable and took care of our needs! Excellent customer service!
Debbie Kavanaugh
8 years ago
I had a main line blockage and everyone I talked to was saying it would be late today or tomorrow, even Monday, but Roto-Rooter had someone here in an hour. I had somewhere else to be this afternoon so no time to wait. It cost a bit more, which would make it a 4, but it was worth it. David G. was pleasant and very customer oriented, which made it a 5. He took care of the problem in no time and was cheerful while doing the work as well. Said that they would send someone out to run a camera thru it later and tell me if there was a line problem that caused the issue, no extra charge. Thanks for the help guys. Well done.
Antoinette Penn
2 years ago
Thanks for your prompt- professional service (Jason). I will definitely use your company again. 😊
Oliver Roberts
2 years ago
Steve was more than professional, he was personable and articulate. he and Robert knew exactly what the problem was and had it fixed fast with no mess. Thanks!!
Patrick Connelly
7 years ago
I had Wayne, Technician #3112 come to my house this (Saturday) afternoon to fix a toilet.He displayed a fantastic customer service attitude and explained what needed to be fixed and kept me abreast of his progress with the repair.I am very satisfied and will call upon Wayne again when services are needed.
Carolyn McDougal
2 years ago
The roto-rooter staff, from the customer service representative who took my call, to the dispatcher who kept me abreast of where my project was in the process, and finally to the technician, Eric who came that evening even though it was after business hours and repaired my plumbing issues were pleasant, understanding, and professional.
On time, professional, Zach was very knowledgeable. Would use again
9/03/2023 Corey (Raleigh) was fantastic! He was prompt and introduced himself and was very pleasant, professional and explained the cause of our toilet leak clearly. He repaired the problem and explained the guarantee! Thanks for great service!!
RICHARD BARBER, JR
7 years ago
Thanks Wayne and Junior for coming out in the rain, sleet and snow and restoring our water pressure. You two are AWESOME!!!!
Alan Fleetwood
4 years ago
We had the worst experience for a really basic job. The cost was exorbitant and the professionalism lacking. The technician returned a week later because a leak developed on the faucet where there had been none previously, and he started off defensive and things declined from there. When we asked the technician for his manager's information, he said he didn't know. Obviously we will never be using Roto- Rooter again and I regret ever having done so. Do yourself a favor, call somebody else.Update 12/04/18 - Our complaints were at least listened to and taken seriously enough to be refunded for some of the work that was done, so our experience at the corporate and managerial level of Roto-Rooter was an improvement. Another plumber replaced the leaking valves and did the work correctly the first time and for a lot less than we were quoted by Jean at Roto-Rooter. He also didn't have to cut into our wall as Jean had said he would have to.I can't improve the rating from a 1-star as our experience with Jean was simply that terrible, but to their credit Roto-Rooter did respond and listen to us.
Julie Thompson
3 years ago
Austin replaced our PRV. Efficient and friendly! We called at 630p and all service done at 9 30pm. Amazing!!
Allison LoBue
3 years ago
Wayne 3112 did an excellent job at providing services for our home! We have been battling draining issues and have spoken with multiple people but Wayne came out and did a quick and professional job and now our sink is draining! Great work!!!
David Guin made everything worth it! Efficient, kind, respectful, and fast! When you call ask for his service if you're in the area! I recommend him!! You will NOT be sorry!
Catalin Buica
2 years ago
Exceptional service from Wayne Newsome. Great customer service and excellent work. No scratches whatsoever.
Sergey Makhonin
4 months ago
David did great job unclogging water pump. Very responsive and accurate. Arrived on time. No mess left after, nice and clean.
Called 45 minutes before quoted time frame. Technician arrived, diagnosed the problem and proceeded to fix the issue. The drain blockage was cleared, the pipe was inspected and I was given a description of the pipe conditions. The technician was very friendly and competent. I will not hesitate to call Roto Rooter again.
Zainya Carter
3 years ago
Mark did an AMMMMAAZZZIINNGGG JOB, he also did it in what felt like 10 minutes! He had to rebuild our cold water line pipe. He heard the problem saw our pipe and knew what to do. He came the same night I called.
archie futrell
2 years ago
Great job by Wayne #3112.Sold me RR pipe shield Which is working like a charm.Recommend Wayne to other homeowners!!!!
My garbage disposal was broken and I was having trouble fixing it after numerous YouTube tutorials!My technician was so friendly. He arrived quickly, listened to my problem, fixed it in under 10 minutes, and showed me tricks to fix it myself in the future!They were reasonably priced for a plumbing service too :)
My technicians are fantastic and keep in good touch. Would highly recommend to anyone as it has made our plumbing mess a lot better to deal with.
Erik was great. He was on time, friendly, pleasant, professional, efficient AND he fixed the clogged toilet that I couldn’t unclog! He was thorough and checked multiple times after repair to ensure it was working! Great
Ashley Beale
6 months ago
Jose did an excellent job. Courteous and professional. Would definitely request him again!
Jennifer Twiddy
3 years ago
My service technician Tim seemed very knowledgeable and let me know immediately that we needed to have our septic tank serviced due to clog somewhere in our line. Although he couldn't fix our problem he was very helpful!
Excellent service provided by Cory! Friendly, informative and professional!
Got us unclogged fast! Thank you!
Stephanie Lodholz
3 years ago
We had sewage back up into our bathtub on a Sat. afternoon. Roto Rooter sent out a technician right away who was able to identify the general location of the problem quickly. I was very pleased with the level of service received on short notice. Unfortunately the problem was pretty significant and resulted in having to remove and replace my entire sewer line coming out of the house. The crew was very thorough and professional. They walked us through each step and really went out of their way to help us understand what the issues were. They truly made a very stressful and frustrating problem easier to manage. I would definitely reccomend.
Sarah Shoobridge
3 years ago
Thank you for helping with my late night emergency! Very courteous and fixed my problem quickly.
Lorena Hernandez
3 years ago
Justin #5685 was awesome & got the job done!!!!
That Gray Gal
3 years ago
Wayne 3112 is GREAT! Diagnosed and fixed quick and left my bathroom super clean. You can tell when someone likes their work by their attitude. He is super friendly and helpful!
Bradford Salter
2 years ago
Tim came out and did an amazing job cleaning out our sewer line. He took his time and made sure it was all cleared out. Then Matthew used the camera to make sure the job was done well and also to see if there was any other issue. Not the cheapest in town but DEFINITELY the best quality for the money. Thank you Tim and Matthew... very pleased.
Eve Cornelious
7 years ago
ROTO-ROOTER came in [with his protective bootys on his shoes] and alleviated my problem immediately. I appreciated the professionalism, kindness, concern and it was all-around great service.The plumber even stayed a bit longer to see if everything worked correctly.I sincerely appreciated that.Of course, I would call them back in a minute if needed [which I hope not].
Erik came to our office and helped fix our garbage disposal and he handled the job wonderfully. Erik could not have been more polite and professional during our conversations. He worked swiftly and effectively and I would recommend his work, and the company’s work to anyone who is looking for maintenance services!
John & Pete did an excellent job. They were very careful, efficient, and extremely professional. We have nothing but the highest regard for the work that they did on our sewer line problem and cleaning up afterwards.
Had a fantastic experience with Eric, he was on time and quoted us performed the job and was out within the hour. Professional and quality work. I'll be using them again.
be very careful of this company or be ready to pay a high price. They did come quick, promised to work with my insurance and ensure me that it will be covered under a regular policy (which it was not), and than left me with an almost $10,000 bill for toilet over flow clean up. About $5000 was for the clean up (that even the insurance adjuster estimated for less than a half that cost) the other part was for repairing a pipe witch included more than $3000 in labor for a work that took several hours . Not only this, the plumber for the repair told me they will come in the evening (this was not an emergency repair). they showed up at 11:30 pm and wanted to dig with a jack hammer in a condo subdivision, my tenet asked them to come the next day, so they wanted to charge me additional money for one more day of equipment rental.
Fast and professional! Great service. Thank you! Highly recommend.
Good fast service, we had tried everything and couldn’t get it unclogged
Exterior spigot broke off & water was shooting everywhere. They dispatched a service technician within 2 hours on a Sunday morning. Erik was polite, competent, efficient & had everything repaired & replaced within an hour. I’m very pleased with their service.
Came out late night to save us new home owners in a crisis! Stayed until the job was done, triple checked, and even checked again! Thank you thank you thank you!
jennifer Ogan
2 years ago
Was able to get help right away with plumbing issue. Jean was professional and knowledgeable and go the job done! Thank you!
Fast, Thorough, great service. I'm sure there is cheaper out there but you get what you pay for and with these folks you get great service done fast.
Ryan was at our house within an hour of scheduling an appointment. He knew exactly what to do and had the problem fixed within minutes. He was very courteous and did a great job.
joe schmidtke
2 years ago
Zach w roto rooter did an exceptional job. He was prompt and communicated great through the process. Thanks!
Mr.Adam was very clear in everything and I was happy to be enlightened to some extent.
Jason Crawford
a month ago
Cal was a great plumbing professional
I had an excellent experience with Roto-Rooter for the replacement of my garbage disposal. The plumber was extremely knowledgeable and explained many things about the unit and how to maximize its performance. He came on time, was very tidy and pleasant. i would recommend this service to anyone.
Nick and Dana Babbs
11 months ago
We have used Eric with Roto-Rooter for 3 different service calls and he has provided excellent service. He cleans up his mess when he has finished the job. He is friendly and courteous every time he shows up.
Ryan Severance
2 years ago
We are now on day 4 of trying to have a drain unclogged and having them scope the pipes. Original clog happened on Friday and they couldn't up until Saturday. The first time they were here they said there was nothing wrong and left, only to have the pipe clog the minute they left. They said they couldn't be back until 6-8pm, but didn't show up until 12:45am. When I called for updated the dispatcher kept telling me he had no updates and to stop calling to ask when they would arrive. Upon leaving they said someone would come Sunday or Monday to camera scope the pipes, when I called on Monday evening they told me that someone took the ticket on Sunday and decided not to come out to the house so they would need to reschedule. They scheduled for Tuesday from 8am-Noon, and already this morning called and said they would have to push back our appointment until later in the day. My experience with this company has been awful especially with the amount they charge once they are out to the house over $300 to fix the drainage pipe on an AC unit and over $400 to unclog the pipe, the quick and quality service does not come with the high price.
Electrableu B
3 years ago
All I can say is WOW, Mr. T.I.M. was completely awesome!!! He arrived super fast, within less than an hour of my call. He was so incredibly helpful, diagnosed our drainage problem quickly and gave it the full fix. I am new to having a home with a septic system, and he was the professor who taught me a ton about how best to maintain things now that the blockages are cleared. Thank you so much for truly outsanding service! I cannot recommend TIM highly enough! :-)
The job was done quick and price reasonable. Thank you!
Bobby Schooley
3 years ago
Too expensive. $430 to camera line. $3,500 to dig up the line and replace the break. Didn't fully clear the line as roots had blocked the line at the T. They didn't look for the clean out at the ROW, which we located with Progressive Solutions today and cleared the line in 5 minutes.
Jessica Graber
5 years ago
We contracted with Roto-Rooter a couple days before Thanksgiving, 2017. We had a sewer back-up and needed to determine/investigate the source of the problem and whether or not it was on our side or the City's side. With relatives coming for the holidays, we had no choice but to pay Roto-Rooter on the spot (more than $2,500) to do the investigative work that included the installation of a clean-out. In the end, it was discovered that the back-up was caused by a problem not on our property and not even in front of our home (it was a city-owned issue). We asked Roto-Rooter to help us by providing an itemized receipt that would break down the cost of investigation versus installation of a cleanout. They never responded despite several calls and promises to have someone get back to us. We gave Roto-Rooter another chance (now more than a month after the date of work and after they received payment). They said they would do it - and did not. Instead they issued us the same lump sum receipt that will not help us recoup any of the expense with the City. Once they get their money - they don't care about the client. Beware!
Meryl Freeman
2 years ago
My toilet stopped working. The technician determined that I could either have a total rebuild of the current toilet or get a new one. I chose to get a new one, which I ordered online. The technician was kind enough to go pick it up and install it. He was very courteous. Overall this was a very good experience with one exception: I was given a window of arrival between 9 AM and 1 PM. Unfortunately they could not have a technician available until 1:40, so the repair went well into the afternoon and conflicted with some plans I had. The repair was a little pricier than I had imagined but the technician was really top-notch and I was pleased with the actual service.
We had a great experience with Herbert! He was on time, professional and explained everything that needed to be fixed!
My 23 year old water heater decided to break over the holiday weekend-- met both Zac and Cory who were very kind and friendly in a stressful situation. Cory was also able to get everything done in perfect time with my work schedule. Really appreciate it!
Amanda Rokkam
3 years ago
On time, quick to fix the issue, reliable. You pay for what you get.
Barry Nicholson
a year ago
Eric worked very hard to get my drain unclogged and I appreciate it
Wayne (#3112) and Mikaela were great. Punctual, straightforward, honest, quick. Nice work.
Never showed up during appointment window so cannot comment on quality of work or price. The dispatcher did call to inform of the delay, but ultimately canceled at 6PM for a 12PM-4PM window.
Hi Nice Folks at Roto-Rooter! Great customer service when I called, AND, she kept me informed…Adam was our server, and he was kind, helpful, and professional… couldn’t ask for more…I would like his service anytime in the future for our Roto-Rooter needs, if possible… God Bless, Ann and Jim Booth
Great experience all-around. We'll definitely call Roto-Rooter for any future needs.
Colton Hayes
8 months ago
After all other avenues failed, roto-rooter sent a technician to help us look for our lost cat in our crawlspace. Above and beyond service
David Johndrow
a year ago
Appointment was made with ease, they came when expected and completed the work with quality.
Monique Brown
7 years ago
Luv, Roto-Rooter, Tech #644 was superb. He knew how to fix everything, he informed me of what was needed every step and took his time to make sure the job was perfect. I have an older house that is now starting to show its age. So a great plumber to have on speed dial is a blessing. Company called to confirm tech arrival and everything went smooth. Will use again and again.
Eric arrived at the beginning of the time window we were given. He did a clean, professional job. He was polite, respectful and professional.
Carl Codrington
2 years ago
Very pleased with the tech and his Persistence in finding and trying to solve the problem
Scott Jackson
2 years ago
They arrived on time and gave me an array of options to fix my shower. The technician was able to repair the shower and was efficient and did a good job. I was very happy with the experience.
Ali Parlakturk
2 months ago
David was very professional and helpful. He did a great job replacing my garbage disposal with a new one
Victoria Hurtado
7 years ago
Our plumbing emergency and need for a plumber happened around 7 pm when we could expect the roads to start refreezing. Our Durham Rotor-Rooter plumber, Junior, was the only one who would come to help us. He arrived about 9:30 pm and stayed till the job was completed which was about 11:30pm.Pleasant, gentle nature, helpful, and professional.Will look forward to recommending him, and calling on him again should the need arise.
Natalie Perkins
2 years ago
Service technician came to see about a leaky toilet. No service required at this time, the tech left a quote for what the service would cost to further investigate the leak. The leak was not significant enough to warrant performing the repair.
Justin did a great job. Showed up quickly on a Sunday, thorough, courteous, efficient and friendly. We highly recommend.
Juan and Jose were amazing. They were prompt and professional. They were very attentive and did great work. I will call back if I ever have plumbing needs again. I highly recommend Roto
Amazing service! No trying to upsell or over price! Col was absolutely great and explained everything thoroughly. He was very kind, empathetic, and made sure I understood everything completely! Would absolutely recommend him to anyone!
Justin was on time and very patient with all my questions and explained the cost clear and effectively
Justin came on time and was professional and friendly.
Kathryn Jones
7 years ago
Always have and always will use your services. I have always been pleased when repairs are needed on our home. John (3956) has had been able to put all the puzzle back together. Our home was built around 1975 so he scratches his head for a moment and delivers his magic. I highly recommend John. He takes time to explain the problem and makes everything work like a charm. He is truly an asset to the company.
Wayne provided great service. I would totally recomen d
Te crew was right on time, completed the work efficiently and were friendly.
Brantley Holland
3 years ago
Jason was here within an hour after we called! He was very knowledgeable and very thorough. He was also very personable and a pleasure to meet.
Eugene was very professional, well mannered and very informative. I would recommend him and the company to others.
Tech did very good job unclogging my shower.
Joanne Guthrie
5 days ago
We had an issue with a blockage in the lines causing our toilets to bubble and then stop flushing. The service department person was friendly and responsive. Daniel came out within an hour of my call. He was quick and thorough in checking for the issue and the clog resolved while he was here. Though he spent some time and poured clog remover down several drains, he didn’t charge me. That’s the type of person who builds trust with customers. Daniel will definitely be the person I want to come out should I have issues in the future. Great experience with Roto-Rooter!
Wayne, our service technician was very professional and did an excellent job. I would recommend this company and technician to anyone. He also left our location in perfect condition. Cleaner than when he arrived.
Prompt, professional, and very friendly. They came and completed the entire line repair in a couple hours. Were very professional and friendly. Explained everything that needed to happen to get the repair finished. Would recommend Zach and Hutch for any plumbing job. Thank you so much!
Kanji was prompt and professional. He explained everything and there were no surprises. I would highly recommend.
Carolyn Stopford
5 years ago
I'd called about a dozen plumbers to no avail for an emergency plumbing problem. I finally spoke to a real person at Roto Rooter who scheduled a plumber to come right away. The technician was actually one who had helped us in the past. He was most pleasant and took care of our problem quickly and efficiently.
Adam Blazek
10 months ago
Erik was fat and professional. Our 6 year olds bathroom upstairs had a clog and Erik came out after 6 to take care of the problem. What ever was clogged got taken care of and in a short time. Great service!
Andrew Lichty
4 years ago
Julius from Roto-Rooter came out and diagnosed the problem perfectly. He went above and beyond to help out and fix the issue and I am greatly appreciative of that. Had another company out before Roto and they just wanted me to buy a whole new water heater without looking into the issue much. Would strongly suggest giving Roto and specifically Julius a ring.
Donald Hinson
2 years ago
The service tech.was courtious and very informative. Did an awesome job of a difficult clog......and the price of service was more than reasonable.over all great service.
Michael Steigerwald
4 years ago
Initially we had a very frustrating experience due to disjointed communication and multiple days of delays with the dispatch center and management. However, all of the crews that roto-rooter sent more than made up for those issues. The first crew spent 15 hours fixing our broken sewer line that was tangled in tons of tree roots. Then ‘The Divas’, Chris and Steve came to our rescue and finished the job. They worked very long days and were nothing but pleasant and great to work with. Would recommend solely based on the high quality, knowledgeable crews we worked with.
Patrice Auspitz
3 years ago
I think the cost was excessive - frankly, gouging. The technician cleared the toilet drain within 10 minutes at a cost of $259. A normal service call with other companies would be $85 plus labor. No parts involved in this service call. That does not equate to $259!!!! Otherwise technician great, professional and on time. Won’t use your company again unless an emergency. We Only had a sluggish toilet!
Brian Martin
4 months ago
Prompt, professional, and friendly service for faucet installation.
Chaitanya Acharya
3 years ago
Mike (#3444) and Eugene (#5757) helped with a pin-hole leak in my garage in the middle of the night. They were very helpful.
Terrific guy. Explained what he was doing.
Austin came out at 7pm to help us, was very professional, polite, and competent! Great to see such conscientious and hard working young people!
Travis was super professional and through! Would definitely recommend.
Cory explained everything, provided options. Very pleasant.
Wayne Baggett
3 months ago
Came and performed work in a timely manner
The technicians were prompt, professional & courteous. John explained the plumbing problems to me and told me what my options were. They completed the job in a timely manner and were respectful of my house and my crawl space. I highly recommend them.
Simone Dusablon
3 years ago
My technician Jason was the most professional and effective plumbing experience I have ever had I will not hesitate to use Roto Rooter for all of my plumbing needs and any other services they provide .
Dewayne is a very compassionate, fair and pro-customer person. John was a most dedicated employee, working hard for 2 days(nearly straight) with helpers Sanoj and Jack. They worked long hard hours in horrible weather from dawn til past midnight. I have never had such a positive work experience. You are the best and explain to customers exactly what needs to be done and why. You are lucky to have such nice and dedicated workers as DeWayne and John. You don't quit til it's right. I LOVE YOU!!!
Wayne , tech # 3112, provided OUTSTANDING service, and he took the time to educate us about the product called Pipe Shield that is only made by Roto-Rooter. He showed professionalism and he was also knowledgeable about the service that was requested of him. He went above and beyond by taking the time to treat all the household lines after completing the job. We are SATISFIED customers.
Hannah Lavasque
2 years ago
Wayne repaired a soft clog for us quickly, efficiently, and with clear explanation of what we need to do.
Tim helped us out break through many clogs today. He was extremely personable and friendly. He spent a long time working at the problem, not giving up. He was great company and obviously the best at what he does. If you have any drain issues use Roto-rooters and ask for Tim one of the most wonderful technicians I've ever had the pleasure of meeting. His Name is Tim and his ID is 341. Please I cannot hesitate enough to ask for this gentleman's help. He will persevere with any clog and make sure the job gets done! 110% satisfaction guaranteed!
Wayne was professional and courteous. Would recommend him to anyone.
Briseida Melendez
8 years ago
Excellent service
Philip came to the house first thing in the morning after our main sewer got clogged. He was extremely professional and pleasant to work with. I would highly recommend Roto-Rooter here in Durham.
Deborah Taylor
2 years ago
The plumber who performed the services at my home was very courteous and personable. He gave very thorough answers to all my questions. He also provided very helpful maintenance strategies to minimize the likelihood of future problems.
Bojko Bakalov
2 years ago
The service was easy to schedule online. The technician, Erik, came on time and was courteous and professional. Very satisfied.
I called for a technician to come out around 1:30 the receptionist informed me it would be a 2 if hour wait. However I received I call back by 3 pm to let me know my technician would be arriving shortly. Sam my technician came in and diagnosed the problem immediately he even told me what products should be used for my monthly maintenance. He was very professional as well attentive to my concerns about my plumbing issues. I will highly recommend him to any of my friends and family.
Damion Yelverton
a year ago
Erik came through and got my sinks and dishwasher drained in no time. I was concerned there might be an issue with the main, but he figured out the real problem and was able to not only clear it but also help me figure out how to keep it from happening again. 10/10
Outstanding service. Professional, thorough, and highly knowledgeable.William was great.Michael Rose
Travis Colvard was a hard working, knowledgeable pro. I would definitely recommend him!
Elaine Monbureau
8 years ago
I am very happy with the service from the Raleigh-Area Roto-Rooter. The plumbing service was excellent. The plumber was very nice, knowledgeable, and efficient. I would go to them again and I would certainly recommend them.
Great work delivered. Very professional and fix all the issues we were experiencing.
Torin & Jess Rea
7 months ago
Daniel was great and very professional. Found me parts at a cheaper price locally and fixed everything very quickly.
Thank you Daniel and thank you Roto-Rooter.
Matthew Lynch
2 years ago
Eugene was great, very professional. Everything I needed, he got done. Hight recommend.
On Friday we noticed our sewage line was overflowing and it was creating a massive puddle in the backyard. Worried that it would cause damage to the house, we called Roto-Rooter and they came out the next day! Daniel L. was quick and knowledge and quickly determined the issue. Apparently flushable wipes aren’t all that flushable. Daniel L. was thorough and made sure the backup was completely cleared and even gave me advice on other plumbing issues I had in the house. Hopefully we learned enough not to have to use them again but if we do we know who we’re calling!
Same Day Appointments are a life saver ! My technician (Erik) was on time and told me everything he was doing or about to do..definitely would recommend for single mothers that have no idea what to do lol
David was extremely professional and provided excellent service. Very satisfied!
Chenelle Muprhy
2 years ago
Sam help me with our pipes. Great communication, great experience
Sam was unbelievable!!! Very professional and great work. Thank you Sam!!!
I really appreciate Cal’s help with the bathtub. He was professional and didn’t charge me anything. Although it was a small problem, I know I wouldn’t have addressed this myself. I really appreciate it.
Chad Kirchmann
3 years ago
Wayne 3112, got my old shower drain working like new
Kanjo at Roto Rooter was amazing! He was efficient, but thorough installing our new faucet. We've also had trouble finding anyone to service our glass-front electric fireplace and he also fixed this at no extra charge. Highly recommend his services.
I could not be happier with the service I got from Erik Bradley at Roto Rooter. I put in a request online at 5pm for an appointment the next day, and when the dispatcher called, they were able to come by the same day. Erik quickly diagnosed the problem, was able to fix it promptly, and answered questions for me on an unrelated issue I had with my shower. He even vacuumed up excess water that had flowed into my dishwasher, which I would not have been able to easily deal with on my own. Five stars, I would definitely recommend them and will use the service again.
We had Erik Bradley from Roto-Rooter work on 2 drains that had been clogged for over a year. Prompt and professional service, getting both drains unclogged and in working order in under an hour. A+ service and communication from the support team, thank you!
Kitchen sink completely backed up. Wayne did a great job of cleaning out a piple full of gunk with the rooter. Then did several applications of hot water and an enzyme cleaner. Gave me follow-up instructions to do it myself. Very knowledgeable and skilled. Thank you.
Service Representative showed up early, was very polite and completed the task of unclogging our commode in about 15 minutes. Very professional, and very competent. Name was Eugene
They was on time, very respectful , did a great job and explaining detail what was the problem. They clean up very well no mess left be hide.
Thank you Roto-Rooter
The technician, Steve, arrived when expected and completed the service I needed very quickly. He was very professional, fair, and honest. I highly recommend.
Patrick McElwee
8 years ago
Steve came to the house first thing in the morning after our main sewer clogged the night before. He quickly had things running again and was extremely pleasant to work with. I would highly recommend Roto-Rooter here in Durham.
At midnight, watching all of the plumbing in half of the house back up and start flooding bathrooms with that sweet sewage smell, it is difficult to visualize the evening ending in a win. However....As soon as Mark Hadlock arrived, it was clear this would be a definite win. He got there fast, he had a smile on his face the whole time and serenaded us as he drilled pipes and removed toilets. He had expert knowledge of the problem, fixed it immediately, and left the bathrooms cleaner than when he got there. We could not be more pleased with the experience. And with three small children in the house, having functioning plumbing when everyone wakes up in the morning is huge bonus. We will definitely be using Roto Rooter again for any future plumbing needs.
I called them at 8 am and they were out within the time frame they gave me. The customer service was excellent and the service technician was very helpful and friendly. He fixed my problem and at all times was professional. The quote they gave me was exactly what it cost. I would recommend them to anyone.
Called to fix a gas leak .. unfortunately tech informed after starting work RR does not carry gas leak detector !! Would not recommend RR for gas leak detections & fix.. so problem is partially resolved and had to get another tech..
Kelsey Mirkin
2 years ago
5 stars. On time and fixed everything. Did a great job
Frances Stevens
2 years ago
He unclog my kitchen sink and fixed a broken pipe as well he was verly friendly and answer all questions i had for him great work and great attitude very good work he came with a great personality☺
Nissa LaMunyon
2 years ago
From calling in for service and speaking with Annette to Tim coming out and fixing our issues, the service was wonderful. Both employees were extremely helpful in diagnosing the issue. When Tim arrived, he was extremely patient and knowledgeable. He was very friendly and worked quickly. I would recommend this company to all simply based on Tim and the work he did!
Michael Millien
2 years ago
Wayne did a great job solving the issues we had at our home
Jeff Edwards
10 months ago
The Technician arrived as we agreed and didn't waste time performing the diagnostics.
He found my issue and resolved it in short order.
These folks were awesome to deal with and I recommend them!
Ryan was great. Fixed issue promptly on a weeknight
and also offered some other advice on a few things not directly related to our leak.
David T was very helpful and worked quickly to figure out the issue with my plumbing.
Mary Ott Price
2 years ago
Great customer service. Came in less than an hour on a holiday!! Courteous and knowledgeable technician.
Kristen Henrich
2 years ago
We had a bad issue that needed a same day fix. Wayne did a great job!! He was extremely professional and stayed late until the job was done!! Very Happy. Wayne was excellent!!
Danny Batiansila
3 years ago
Mark came over and was very friendly, smart, helpful and got right to work. He replaced our leaky disposal in way less time I thought it would take. Greatly appreciate his willingness to come and help on a Sunday.
Grayson Street
2 years ago
Sam was awesome, he patiently explained everything to us and helped us understand the problem better, and was extremely thorough and professional the entire time he was here. We'll be calling again for our next plumbing needs.We did have a few issues with scheduling and being able to get in touch with the correct dispatch office, but everyone was courteous and helpful along the way while we worked that out.
Justin was absolutely fantastic and my experience with R-R was great. Called late in the evening for a water heater install and Justin was there within the hour. He was very meticulous and extremely personable to boot. Will call and request him specifically in the future!
Drilled right through a pipe in the garage while hanging shelves. Fixed in less that 20 minutes. My embarrassment was short lived.
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3 years ago
Responded fast and an hour before expected arrival time. They couldn't resolve the issue immediately because a natural well was opening in the ground; however, Eric was pleasant, friendly, knowledgeable, and willing to go above and beyond to handle the developing crisis. Was glad to have his help!
Kyle Stephenson
a year ago
Service was clear, concise, and efficient. Would recommend using in the future.
Very professional crew. Extremely thorough, courteous and a pleasure to work with. Big thank you to Marcus and Charles. They did a fantastic job and I would highly recommend their services.
Charles Colgate
2 years ago
Service Technician Erik Bradley was very nice, friendly ,professional and very courteous. Erik did a great job and I would really have him back.
Connor came out to inform of the issue and replacement needs. He was professional and courteous
Rebecca Kooistra
6 years ago
John, the technician, was extremely helpful, efficient, and knowledgable. He was able to thoroughly diagnose our problems quickly and took time to explain everything he was doing. Highly recommend RR.
Tracey Porter
5 years ago
Jack was very knowledgeable and honest; he spent Saturday afternoon replacing and rerouting pipes for a new kitchen sink that we couldn't finish without a professional. He even answered questions about future plumbing projects for the house. Would highly recommend!
Travis was great, we were very so thankful to have his help. He came out quickly on a Saturday evening and stayed late to make sure we could use our plumbing before we went to bed. Travis was courteous and while we are dealing with COVID right now practiced social distancing and used a mask to protect us. A big thank you to him and we will absolutely call again in the future!
Reggie Stewart
2 years ago
The leak was the hose washing machine waste line, which was not down inthe PVC waste pipe. No work needed, but very kind service tech.
Eric was prompt and easily cleared my drain.
Sandra Parker
5 years ago
Wayne 3112 came to our rescue and we thank God for him!!!. He was so professional and efficient and took the time to explain the procedure to us. He was able to locate the problem and now we can get it resolved quickly. Wayne is a asset to your company!!!
Konji was super. Professional and friendly. Great job with clean up also.
Tim did a great job! Sewer was backed up, had tank pumped by different facility yet, it was not working properly! Tim went above and beyond to assure sewage line was working prior to leaving.
Wayne 3112 did such a great job for us and on short notice. He was courteous, a great communicator and efficient. Would recommend him to anyone!
Erik came and repaired leaks in the kitchen sink. He was very professional and polite. He did an excellent job and cleaned up after he had finished. I would welcome him again for any repairs.
Sharon Collins
2 years ago
Roto-Rooter did a fine job and clearing out our drains. I was very disappointed that the technician who serviced us on their first visit insisted that I fill out this review while he stood next to me and look at everything I wrote and then question why I didn't give him a 5-star review. This was very frustrating to me as well as the fact that he tried to get my wife to write a review when she had had no interactions with him at all. I found this very off-putting since he would not give me my invoice until after I did his review. This is not a good way for your representatives to interact with your clients
I submitted a request at 2am last night and the plumber was here by 11am! Kanji was fast, polite and professional. Highly recommend!
Janice Donyes
5 months ago
Tech rescue my cat from storm drain super nice and helpful and on time
Stephanie Van Winkle
2 years ago
Eugene provided great service, he came out quickly to fix my garbage disposal and leak, aldo provided me with a lot of great information about my plumbing system!
Matt and Chris were great. Knowledgeable and polite, and took time to explain what they were doing and why.
Very good experience. Damon is outstanding !
Dylan Bauknecht
10 months ago
Fast response! Knowledgeable and great customer service provided by contractor that was sent out!
Stephen Strader
3 years ago
Called them after a national competitor failed to show up 2 1/2 hours after their outside appointment time and two additional phone calls. Tim was at my house within 30 minutes of my call. He did a thorough clean out of my main drain line and made sure water was flowing freely. I received a follow up phone call asking if I needed water damage services. A camera guy came out the same afternoon to do a visual inspection of the line. Very pleased with the services of both technicians and the quick response. Sorry I wasted most of the day waiting on the competition.
Charlotte McFall
5 years ago
The wait time was unsatisfactory. The arrival window was markedly exceeded. The fee was outrageous. The plumber was pleasant and competent.
Bradley Vaughan
3 years ago
Jean Claude was on time, very professional and did a great job replacing our toilet.
Jennifer Wilson
2 years ago
Prompt service. Thanks for the knowledge, tech Erik shared with me about plumbing.
The technicians were very nice and cordial. They also were very knowledgeable to as what the problem was and fixed it very quickly.
My experience was positive. Wayne Newsome ought to be in sales. Great job.
Isabella Robinsᴏɴ
a month ago
Cory was fantastic.
The technician was extremely professional, communicated with me prior to arrival, was promptly on time, laid out the different payment options before starting work and with all of that, got the job done in about 30 minutes sooner than i had expected. All in all, just a great experience.
Damon was outstanding! He worked like crazy to find the source of our basement flood issues.
Fast and reliable service.
Wanda Johnson
3 years ago
Herbert was vey courteous, explain my issue plus recommended that I should have someone do the water cleanup.After the leak was fixed the water restoration team help explain all their were going to do to remove the water. From the initial meeting with Doc Hinton who contacted my insurance to Justen and David who were very courteous and professional. They covered their shoes and were very polite.
Wayne 3112 came through and helped us remove something from our drains he was very friendly and very informative. Within two hours he was able to come through and perform the service thank you so much Wayne!
Excellent customer service from technician (kanji) and he also offered lots of advice.
Jeff did a great job fixing a leak in our kitchen sink. We were able to get same day service which was awesome. Jeff was personable, professional and worked quickly to do our repairs. Would highly recommend him and this company.
Justin was very informative and professional and polite.
We had a nasty plumbing clog that backed up into our tubs and showers. Tim tackled the job working through the issue thoroughly and with high competence. Not a fun situation but we came away very satisfied and comfortable the work was done correctly. Hopefully, we won't need Roto Rooter again, but would be confident using them again if we had another issue.
The service was extremely overpriced, over $300 for a small 20 min repair. Eric the service man was extremely rude, saying I didn’t own the property, which I did. As a woman alone at a house, it was unnerving and I wouldn’t recommend them or use them again.
First time my water had backed up like this. Called and got same day service, issue resolved within 3 hours of call. Service guy was professional. Hope I don’t have this problem ever again but I know who I’m calling if I do.
Work was done, did a great job getting what I needed, but I did get a little water damage in the bathroom duct but other than that I am able to use my bathrooms.
My experience with the Con Jee, as I might be pronouncing his name incorrectly was absolutely the best his knowledge and experience with my issue was stellar. I would highly recommend this company again.
Eugene was awesome! He explained what he was doing and how to prevent issues in the future! This is my second time choosing Roto Rooter and I’ll continue to use them for any future drain issues that might occur.
Justin was great! He made us understand potential problems and proposed multiple solutions!
Don was great! Super knowledgeable and helpful!
The technicians were extremely professional and helpful. Doc kept us well informed throughout the process.
Herbert Myles
4 months ago
Quick repair. Kind technician. Roto Rooter is always able to get me booked quickly when other plumbing companies are booked weeks out. For me it’s the ability to get scheduled quickly that sets them apart
moe bettabluz
8 months ago
Responded quickly, accessed the issue, and wasn't pricey
Shrews McShrewsy
5 years ago
Have used them many times now for routine and emergency work. Doesn't matter what day or what hour, they are always courteous and responsive. Can not recommend them enough.
Michael Adams
8 years ago
I was desperate to find someone to look at my hot water heater the day before I left for a vacation. Root-Rooter sent someone out that night after I got off from work, and although he was unable to fix it, returned to my home after I got back from vacation to fix it. Amazing service, and the technician, David, was extremely nice and helpful. I'll definitely use them again, should I ever have another plumbing problem.
Lamonte Garrett
4 years ago
Efrain did an excellent job at Buchanan location. He had stairs to climb with that heavy machine. Was pleasant and kept me posted on everything
Sherry Griffin
2 years ago
Erik Bradley was very professional, curious and preformed his job compassion and understanding and worked less than 1/2 he to complete. Thank Erik
Keith Richardson
3 years ago
UPDATED REVIEW:After my original review, the general manager reached out to me and quickly remedied the situation. He was incredibly professional, helpful, and just honestly seemed to care. With that in mind, I increased the stars and would potentially work with them again in the future.ORIGINAL REVIEW (2 STARS):While our initial plumber was professional and overall amazing (gave a separate review for him), the camera inspection worker, Matthew Stephens, was not professional whatsoever.Even though the camera inspection was free with the overall plumbing, he would not let us have access to the video for home warranty reimbursement. He also straight-up lied and told one of the homeowners that he would work on providing the video, while telling another homeowner that the video was deleted and not available.I believe that Roto-Rooter should state on their website that the video footage of your camera inspection is not available to you (as of writing this, I could not find that).
The person who came to look at our house and plumbing, Adam, Was very professional, nice. He did everything he could in the possible situation which made for an amazing impression.
Larry Santeramo
7 years ago
After calling several other companies who said I would have to wait 1-2 days to fix our water leak, One company cancelled due to the weather. Roto-rooter was able to send someone out in just a few hours. The repair was done on time and under the estimated cost. John 3956 was very helpful and professional.
Douglas Graves
6 years ago
We have used Roto-Rooter twice now and we have been extremely happy with their work, their professionalism, and efficiency. They arrive within the time they say and they clean up before they leave. We always feel like they know exactly what they're doing. HIGHLY recommend!
Carrie McKeown _ Staff - RogersLaneES
2 years ago
Wayne Newsome was on time and worked very hard to identify the issue with our toilets. He gave us updated progress and issues as they occurred and was able to restore our toilets to working condition. Very
Please!!!
The Roto-Rooter team was superbly professional and friendly. Doc (#4816) initially showed up during the water disaster and immediately took action. Justen (#4795) and David (#3426) set up all equipment and checked on the status daily. They and others (plumber, operator, etc.) definitely calmed my anxiety, which was extremely welcomed. I highly recommend Roto-Rooter (and, in particular, this team)!
Andrew Bilitski
2 years ago
Sam was great. Professional. Honest and completed the job within a day.
Jacqueline Bond
2 years ago
Personally I recommend you shop around before you call Roto-Rooter. Let them be your last resort.Just to install a faucet in my bathroom was $325. $345 for the labor alone. How I ended up paying $325 was because I had a $75 discount using a web coupon. When I call the office they tell me some jobs are charged, by the hour for labor and some jobs are coded for the labor. Personally, I think they charged the jobs that has less amount of time are coded in order to charge more. I find it strange for him to replace a faucet the labor alone was $345, when prior to that, I had parts replaced in the wall and the guy was here at least an hour and a half and the whole service was $220 including labor.All I would say about this is never again.
Wayne was very professional and provides the service that I needed. He also gave a good deal
Matus Dobsovic
2 years ago
We detected a faulty outside spigot and an unrelated leak under our house in Chapel Hill today at 5pm. We called Roto-Rooter and by 7:30pm Mr. Eric Bradley was on site, very professional, responsive and helpful in answering all our questions and concerns. The spigot is fixed and we have a clear plan of action for tackling the leak. Thank you! Highly recommend.
I thought I had some major issues, but my technician Cory was polite, honest, and to the point. Luckily I don't need any emergency work but I received an estimate to fix my issues quickly. An excellent visit!
They did a great job of identifying our problem, clearing the line, and then fixing the issue that was causing the backups! The previous owner must have accidentally dropped the cover of the clean out into the pipe and it had worked its way down the line causing periodic backups. They were able to get the cover out and our line clear! I really appreciated them trying alternatives before having to just dig out and replace the pipe!
Sara Holleran
5 years ago
John, our technician, was fantastic! He was knowledgeable, professional, and provided outstanding quality work.
Plumber, Erik, was a clear communicator that repaired m you lumping issue in a timely fashion.
Sandon Jacobs
3 years ago
Travis (plumber) is awesome. Friendly and explains what he is doing and what the issue is.
Wonderful service. Went above and beyond to track down a rare part necessary to resolve the issue same day. explained everything clearly and helped me understand the process. will use this service again.
Judi Upchurch
3 years ago
Eugene was amazing! Dedicated to the best fix and our needs. He was very friendly, professional and wonderful to work with. I would recommend him to anyone!
Allison Spillers
a year ago
Erik was a great help! He asked questions about what we were experiencing, diagnosed the problem, communicated what he was doing, and allowed me to retest the sinks that he fixed before he left. We will be reaching out to Erik in the future!
I'm not going to lie, the whole process of waiting and trying to get a contractor out to my location was a bit of a hassle. I had to reschedule my original appointment because it was 1.5hrs after the scheduled time slot and I couldn't wait around my house any longer. But when it was reschedule, the plumber, Justin, was absolutely amazing. He was super professional, kind and answered all of the questions I had for him. He was very responsive and was very mindful of my wants and needs vs. trying to sell me their services. I very much appreciate him and if I were to have another plumbing issue again, I hope to have him to help out!
David Mccarthy
7 years ago
Wayne # 3112 has good communication skills, good attitude ...a satisfied customer I'd use them again and ask for Wayne
Michael was able to show up within an hour and quickly sorted out a leak on a Saturday. Did great work quickly.
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