Best Air Conditioning Systems in Durham NC

We were going to have them come out to check the AC Unit at the house. We cancelled the appointment and told them we have someone else we are going with. They continued to call for weeks. Almost every 2-3 days within the first 3 hours in the morning each time. They would never leave a voicemail to ask for the business or to tell me why they are calling. I get enough spam calls as it is and at first thought maybe they have someone spoofing their calls. Turns out they just cannot put notes on their customers and stop calling when the services we denied and we did not request anything further. I would not use them in the future or suggest them to someone because of this.

During a time when customer service is at an all time low, due to worker shortages and increased demand, it's incredibly refreshing to call a business, have the owner answer the phone and and have same-day availability! Mr. William arrived within an hour of my call to fix my HVAC system that was not blowing hot or cold air. He asked if I wanted to watch him repair the unit and I enthusiastically said yes! Not many people take the time to walk you through through every step of the diagnostic tests. Once he pinpointed the issues (a safety feature that cut the system off and some faulty repairs from a previous HVAC company), I was quoted a price to repair, I signed off on the work and and my unit was back to operational within the hour. The whole process was informative, transparent and easy. Then I found out he not only repairs HVAC, but also plumbing and electrical. Last but not least, I love to support locally owned and operated, Black businesses. This was an all-around great experience and I will be calling again.

Legacy plumbers are honest, thorough, and skilled problem solvers. I've used them for 5+ years at two properties. At one property, in particular, I've had some challenging requests, and they've always come through. My impression is that it's top-down from the owner. I've communicated with him a couple of times, and he's always been totally on-the-level. I can't recommend Legacy highly enough.

Still have not heard from tech as to what was found and repaired at home.
Would like to hear from tech.

Overall it was an ok experience. The technician made up for any down falls. I had some minor issues on the scheduling side (they rescheduled my original appointment due to weather, which was fine, I was a maintenance call and they needed to attend to folks that had no heat. However, no one called back to follow up and reschedule as promised, I had to make the call a few days later to reschedule. When my appointment time had passed I had to make another call to check on the appointment when no one showed up only to find out that they never put me on the schedule. Jackie was apologetic and was able to schedule a tech a few hours later that day.) The tech (Sean) was awesome, friendly, professional, courteous and informative. He took the time to listen to my concerns and offered solutions. I am willing to try again, hopefully it was just a one off and not their SOP. (Standard operating procedure)

They changed my outlet and rewired it because it had been wired wrong when I moved in to my house. Very professional and nice.

I would also leave 0 stars if I could. This company has a problem with scheduling and rescheduling. They also have difficulty in returning calls and calling the customer on their way out for the service. I finally ended up calling another company to do the work. I could not take another day off work to wait around for them to call or not call and then tell me they called. I think most people have smart phones now...we know if you called. Please do not lie and tell me you called and left a message. You did not. Unless you like being held hostage in your home for days on end, then do not use this company.

Ontime Saturday unclogged toilet. Very pleasant, had been here before..