Best Frozen Pipes Repair in Anchorage AK
Plumber
Fast, reliable, and friendly. Chris and john were awesome and very kind.
625 W 53rd Ave, Anchorage, AK 99518
Plumber
What started as price shopping at Lowe's, turned into a great experience with our new plumbing and heating service provider! From start to finish Flowstar is one of the best repair companies I have worked with in the Anchorage area in over thirty years! They handled our warranty paperwork, explained and discussed every detail, were on time, charged what they quoted with no surprises, were professional and did not leave a mess. As an occupational safety trainer I do not recommend or endorse equipment or services unless I personally use and trust them. Flow Star has my trust and I recommend them to anyone looking for help with their plumbing and heating needs. My thanks to the entire Fliw Star team!
907 E Dowling Rd Suite 4, Anchorage, AK 99518
Plumber
John Fox of Fox Plumbing & Heating Services, Inc.
Did a great job at replacing my old garbage disposer & installing a new one i had purchased. He was very thorough in checking all the connections for leaks. It was a job well done. 35 years of experience showed really well. In the fall I will have him check out my heating system knowing I can trust his expertise. I highly recommend John Fox of Fox Plumbing & Heating Services. I appreciate doing business with John Fox.
Did a great job at replacing my old garbage disposer & installing a new one i had purchased. He was very thorough in checking all the connections for leaks. It was a job well done. 35 years of experience showed really well. In the fall I will have him check out my heating system knowing I can trust his expertise. I highly recommend John Fox of Fox Plumbing & Heating Services. I appreciate doing business with John Fox.
Anchorage, AK
Plumber
Awful customer service experience, probably the worse I've ever had, anywhere, with any product or service:
Trey, their customer service contact is rude, disrespectful, and not at all helpful.
Here are the details that lead me to say that:
First the company was asked to contact us to meet them at the property to go over the details of the repairs needing done and have a conversation in person. They did not do that, they just went and called after they had visited the property. Not a huge deal but not great.
Second, they were to submit to diagnosis into my home warranty within 24 hours of the home visit. Once this did not happen I and the warranty company tried reaching out (Trey is the only contact number available for the company). He would not answer or return my calls or the home warranty calls after several voicemails and texts. Finally he starts communicating but only through text with me even though I simply texted asking him to call me.
Third, he tells me via text that Mark, the technician was still working on the diagnosis and would call when it was ready. I informed him that it is required to be submitted within 24 hours, which had already passed. He only would tell me that Mark would do it when it was ready.
Trey would not provide me Mark's contact number to have the home warranty authorization department reach out to him, but then he said that Mark had already tried calling it in and could not get ahold of anyone and would try again later.
So either the fact that it was not yet ready or the statement that Mark had already tried calling was a lie.
I had the home warranty company on the phone ready to reach out and Trey still would not give me Mark's direct number, and said if they called him he could not connect them to Mark.
Instead he suggested just cancelling the service so they could assign a different contractor. I asked him to please not do that because I had an emergency water leak and needed it addressed immediately.
The home warranty informed me there is an online portal to submit the diagnosis so that should have been used instead of calling first anyway.
The home warranty offered to call the company but Trey insisted that he knew what he was doing and that they had to initiate the call so would not give me Mark's number.
He was rude and disrespectful by stating that Mark is on another job and you will have to wait for him to finish that,... I'm sorry you don't understand that
He then offered to cancel the job again.
I asked him to not cancel the job and even pointed out that despite this poor customer service I was dealing with they still had an opportunity to earn a good online review from me.
He then said I'm going to cancel this job with home warranty since we can't please you
Worse customer service experience EVER
Trey, their customer service contact is rude, disrespectful, and not at all helpful.
Here are the details that lead me to say that:
First the company was asked to contact us to meet them at the property to go over the details of the repairs needing done and have a conversation in person. They did not do that, they just went and called after they had visited the property. Not a huge deal but not great.
Second, they were to submit to diagnosis into my home warranty within 24 hours of the home visit. Once this did not happen I and the warranty company tried reaching out (Trey is the only contact number available for the company). He would not answer or return my calls or the home warranty calls after several voicemails and texts. Finally he starts communicating but only through text with me even though I simply texted asking him to call me.
Third, he tells me via text that Mark, the technician was still working on the diagnosis and would call when it was ready. I informed him that it is required to be submitted within 24 hours, which had already passed. He only would tell me that Mark would do it when it was ready.
Trey would not provide me Mark's contact number to have the home warranty authorization department reach out to him, but then he said that Mark had already tried calling it in and could not get ahold of anyone and would try again later.
So either the fact that it was not yet ready or the statement that Mark had already tried calling was a lie.
I had the home warranty company on the phone ready to reach out and Trey still would not give me Mark's direct number, and said if they called him he could not connect them to Mark.
Instead he suggested just cancelling the service so they could assign a different contractor. I asked him to please not do that because I had an emergency water leak and needed it addressed immediately.
The home warranty informed me there is an online portal to submit the diagnosis so that should have been used instead of calling first anyway.
The home warranty offered to call the company but Trey insisted that he knew what he was doing and that they had to initiate the call so would not give me Mark's number.
He was rude and disrespectful by stating that Mark is on another job and you will have to wait for him to finish that,... I'm sorry you don't understand that
He then offered to cancel the job again.
I asked him to not cancel the job and even pointed out that despite this poor customer service I was dealing with they still had an opportunity to earn a good online review from me.
He then said I'm going to cancel this job with home warranty since we can't please you
Worse customer service experience EVER
Anchorage, AK
Plumber
Ive spoken to Brad a couple of times over the course of the summer to get an estimate for a boiler installation to prep my house to transition to in floor heat, he came over and did a walk around and provided a wealth of info. Followed up a couple times but never received an estimate. Ended up re-evaluating and called him again to see if I could get an estimate instead for a combi-boiler and some heating for the garage and adjacent rooms. Unfortunately I never received that estimate either and now I cannot reach Brad over the phone anymore. Understandably it is likely a busy season, but at least provide some updates.
1730 Wendy Ct, Palmer, AK 99645