Best Water Restoration in Columbus OH

Update:
I originally rated them 2 stars due to poor management, but the owner stepped in to fix a difference in quote over phone and quote from plumber. Owner was in the hospital, hence he could not return my call... but the manager ignored my calls. I'm changing my review to 5 stars because of the professionalism from the owner, Mr. Mathews. Still 2 stars to the manager.

Original review:
Beware ... I cannot recommend them and I want to share my experience with them so it may benefit someone.
Good plumber, but bad management.
1) I called them for kitchen sink blockage
2) I got a quote for $X first hour and go from there.
3) Plumber came and gave me quote for $X + $200, and said the manager told him to give that estimate. A difference of $200 in quote and what I was charged.
4) Manager was not available (went home), so I let them fix the problem. It took less than 1 hour
5) I called the manager next day to get some of the money back (meet somewhere in the middle for the $200 difference), and he admitted he is new to job and made mistake in giving quote over phone.
He offered to give me back $25 trip fee.
6) I requested to talk to the owner, but he never returned my call. I called the manager several times for two days, and nobody returned my calls.
7) I never received any receipt or invoice, showing any kind of guarantees on their work.
My last resort is to leave a bad review so it may benefit someone.
2 Stars overall because plumber did his job. I would give 1 star for bad management.

He clearly detailed the options and made sure the toilet was working at the best of its ability before leaving.

Dave is always the best and fixes our issues. Roto rooter is always professional and timely. I know if I call them I’ll get the job done right! We have used them multiple times-they are our go-to for plumbing issues.

This is kind of embarrassing, but these fellows were sent out to fix a problem that had been in the making for a month. They were able to fix the problem in 2 minutes. You see, all they did was turn the water on. Genius!!!! I love these guys........

I will always use and recommend this business to everyone. They were the most professional and friendly people The tech went above and beyond what was expected. They were great. Great company

I've worked with this company and my reviews have been largely mixed based on the service technician that was dispatched to my home. The pros are their 24/7 availability, however, the cons are usually 1.) the cost and 2.) uneven quality with respect to its service technicians (e.g., quoting unreasonably high prices for simple and routine jobs like flushing a hot water heater or installing a shower head).However, Roto-Rooter Plumber Chris Bogner was one of the most exceptional service providers that I've ever encountered. Chris installed a sump pump device for me. Before a repair I actually believe in getting 2-3 quotes before hiring a service provider and I found Chris to be honest with his assessments, transparent with respect to the work that was performed and someone that showed me that he placed customers first.I will request only Chris on a going forward basis and I recommend that you ask for him by name because he is an exceptional service provider.

What does it say about a business when you phone twice and they don't bother to return your calls? If they can't handle the basics why should I trust them for anything else?

Casey showed up on time and was very friendly and knowledgeable. He was able to diagnose and fix the problem immediately and at a very fair cost. We were very pleased with the work done and will be using them for all of our plumbing needs in the future.

They did an excellent job! They answered all my questions, were very informative of what they were doing and what was going on. They were very nice and did great work. I will definitely be referring them to friends and family in need of help with water issues.