Best Industrial in Columbus OH

My roommate's sump pump quit working Monday the 15th. We found that out about 630 pm. She has an account with The Waterworks. She called and spoke with Lindsey. Lindsey was great. She quoted a price and said the Techs are on overtime and was that alright. She said the Tech would be there in 30 minutes. It was almost to the minute that Mick arrived. We went down to the basement and he spelled out exactly what needed to be fixed and the cost. Mick was very personable and funny. He had the job done in about 30 minutes. He double check everything. We would highly recommend The Waterworks. Their Techs are awesome and Customer Service is awesome also. Great job!

Maybe not the cheapest but They were in time, clean and professional. Even showed me things I could just do myself way cheaper down the road.

Efficient techs and good pricing.

Cameron came to investigate a potential pool leak. He patiently explained the process and kept me informed of his progress in detecting the leak. Fortunately, the leak was easily accessible and he completed the repair while still on the job. Cameron is definitely a credit to the organization. His work ethic and personality was outstanding.

Sewer Quest came out to fix our sump pump line outside of the house and put in a new drain line out to the street for rainwater. They managed to find a way to do both within our existing flower beds and connect to existing drain lines without pulling up any grass or sidewalk. You would never know they were there because they did such a clean job of pulling out the dirt and putting it back in place. They came highly recommended to me from our gutter company and I would definitely recommend them!

Gave false information to my insurance company about the repair needed. Technician smelt horrible, he had a huge hole in the back of his pants like he was attacked by a dog or something. While giving this false information to my insurance company he sat outside (which was ok because he stunk) but never came back to communicate anything to me about the work that needed done he just drove off leaving my door unlocked (I thought he was coming back in).

The electric in our house went out on a Saturday. Everywhere we called, we couldn't schedule an appointment until Monday. PTI was the only local company who could place us with an electrician, day-of.

The electrician on call, Brian, made it to our house promptly, resolved the issue in less than 15 minutes, and asked a fair price for a weekend emergency service. We will be contacting PTI without hesitation for our future electrical needs.

Customer service was aweful.

I have never used this service and I never will. I'll exolain...explain.... Turning onto 71 from Frank road one of your drivers cut over 3 lanes just to get on 71. No turn signal, speeding, cutting 3 lanes. I was in my commercial vehicle and had to slam on the brakes so I didn't hit him. (Would have been his fault). Then this person speeds onto 71 north going well over the posted 55mph limit . I could t get a van number because his speed was to great. So this driver of yours sped, cut three Lans without signaling. This happened today 9-29-22 at approximately 9:20 am. He could have caused a very serious accident, including with me.

I just wanted to say y’all did a wonderful job with my drains and septic. Everyone who came out was very professional. Will definitely be using this company again!!

Best company out there! Such nice and knowledgeable people. Worth the money!!