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I was very excited to work with Bill's Plumbing. I received a recommendation from the BNI group that this was a good plumbing company to go with. I scheduled an appointment for 11am Friday. Then, I received a phone call asking if I could reschedule to 8am. Mindy or Amanda at the desk apologized for the early time. I took one for the team, moved my schedule around for the day, and said yes to 8am.

Mike didn't show up. No phone call from him. No phone call from the office. At 9am I was rushing to my next appointment across town. I called the front desk and spoke with Mindy. I added why no one called me about the no-show and why the plumber didn't show up. She replied something to the time of Well, it's the owner and he had another appointment and was trying to get that done. I don't understand why I took one for the team to reschedule when this guy decides to have a conflicting appointment.

Finally, Mike calls while I'm driving to my next appointment to say I'm ready to come over. I was furious. I asked why he didn't call to tell me he wasn't going to be able to make it. Well, I was double booked and I don't start my crews till 9 and I've been so busy.... And it was just all excuses. I'm a principled person. If this company can't respect my time and communicate, then I think that's a good indicator of the type of work they do. I caution you if you decide to use this service.

Tom was very professional and efficient. Rates were reasonable especially on short notice.

I called left a message and sent a text a few hrs ago and I still got no call back. They say they are 24 hrs but the phone goes straight to voicemail

My hot water heater stopped working this weekend and everyplace I called that supposedly worked after hours said they wouldn't come out. I called Jolly Plumbing and even though they were busy, the guy said he could come but warned it would just be a diagnosis and overtime pay. So he asked me some questions about the heater and said it was still under warranty and told me to call manufacturer. He even called back to check on us. I really appreciated it, since my husband was away with work. Very ethical company and will definitely use them in the future!

Kelly helped us out by unclogging our sewer line in a tight pinch. He was quick,I clean, and was very personable. The emergency service was pretty expensive, but it was less than another company we used a few years ago in the same situation. I recommend this company.