Best Water Supply System in Cincinnati OH

Steer away!!! Their technician did not see a tennis ball stuck in my downspout drain and claimed that downspout drain was broke and smashed down. I took this pic with my phone. I called to get my hard-earned money back. They wouldn't refund! The guy on the phone was not apologetic at all and claimed they had done everything right.

Expensive, but great service.Michael was wonderful and did a great job explaining what was wrong with my toilet, how to fix it and what I need to keep in mind moving forward. He was very kind and worked fast and provided quality service.The total cost felt high, but there is no hourly fee, services are billed at a rate per the specific service (not matter how long that service takes) which is why it felt so expensive since it was completed so quickly.

Bill Williams did a fantastic job both times he has worked on our house. He replaced a water heater on one occasion, and our kitchen sink the second time. The work was done right the first time, and everything was very clean. I can't recommend B&B enough!

The tech that came was very professional, he did an inspection and gave a fare quote then drove 45 minutes away to get the parts and when he got back had it fixed within an hour.

It was late on a Saturday and our sump pump went out. No one could stop by…. John was able to come out and resolved the entire issue in just a few hours. Quick, professional and prompt. Thank you so much. You saved the day.

This man grew his own shadow and started from the bottom and is an amazing worker. You can tell over the phone thats hes not only a professional but it felt like I was talking to a friend. In the end the prices and honesty showed how much he truly cares about our community. Id give 10 stars if I could. He even installed a free water heater for my aging mother.
I was like wow!
Call him !!!

I had a customer with an emergency pipe burst late Saturday afternoon called Charles the owner, left him a voice mail. He responded back and called within minutes to get the details. This is a caring professional that also takes care of any plumbing needs. Highly recommended!

I called them for their business and they told me that they didn’t have time for any additional work.

The girl dealing with me on a Sunday, while I’m bailing water and frustrated was awesome. Consummate professional dealing with an excited customer. Nick, the plumber, was great; polite, professional, skilled, neat and answered my barrage of questions. Will absolutely recommend Spartan and use them again. When I had an emergency on the Sunday of a three-day weekend, they took care of me. No sales pitch, just answers. Quick, responsive and a pleasure to work with.

Contacted team and Leslie showed up in less than 30 minutes. She was very professional, was very clear about what was was and was not doing, gave constant updates on what steps she was taking and shared some good pointers. She gave relevant next steps and share future issues that should be addressed. I did not feel pressured and thought service was great.

I can't say enough good things about this company. Brandt junker and his team are very professional and they treat you like a person and not just another number. When I talked with him I could tell he was a man of integrity and honesty. He and his team were able to detect and pinpoint the exact location where my leak was originating from. It made the plumbers work easier and has gave me peace of mind. If you notice you have a soupy yard or it has become a swamp overnight I highly recommend you hire his company to find the exact location of your leak!

Nate in the office was great to work with. Very friendly and explained what would need to be done. Kyle showed up on time and quickly did the repairs needed. Very professional and the work looked like something out of a plumbing magazine! I will definitely use them again.

Justin was great and gave me an honest assessment of the plumbing issues going on in my home.

Definitely go with Getz, especially if you need major work done. WAAAYYYYY cheaper than the competition.

Scott did a fantastic job. Very thorough and up front about pricing. Professional and courteous the entire time. Kacey was great too. I spoke with her when I called Roto-Rooter. She was very helpful and got help to me in a very timely manner-within an hour! Roto-Rooter has great coupons too that they honor. Thank you!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00