Best Plumbing Supply in Cincinnati OH

A trusted company who does excellent work. We will continue to use theor services indefinitely. Very grateful for people we can trust.

Right parts

Joe did an awesome job inspecting our main line and helped us understand what to look for. Highly recommend him!

Only doing 3 since I was just looking for a plumber and looking for information.

After receiving a fairly outrageous quote from another company, I contacted Best. They were able to get someone out to see me same day, the plumber was friendly, quoted me quickly, and finished the job with zero issues. Would (and will) use again if the need arises.

Edit: My home warranty company assigned a different company to replace my broken water heater. Over 2 weeks of runaround and little communication from the other company, my warranty company allowed me to use a company of my choosing. After my last experience with Best they were my first call.

They made it out the next day, replaced the water heater the same visit, and even gave me a discount for the issues that arrived from my warranty company and the other plumbing company (even though Best had nothing to do with that mess).

Needless to say, after my last 2 experiences, I am fairly certain I have found my plumbing company for the foreseeable future.

Andrew is a true professional and takes customer service to the next level. I could immediately tell he is passionate about his work and ensuring the job is done right. He got us out of a major plumbing issue on a Sunday afternoon and can't thank him and roto rooter enough.

Called several companies to compare prices for my issue and Billy was fair. He not only told me the problem he had it fixed quicker than I expected. So I'm happy, wife's, and my son no longer has bathtub toy. 🤔😄

Installed a new twin bowl laundry sink replacing an old heavy concrete sink. The old sink was cumbersome and pretty hard to excavate. Initially, a smaller single bowl sink was installed due to the unavailability of a twin bowl sink. A new supply line to the sink and a new faucet with both, hot and cold water lines were also installed. The sink works well and the service through Collier's Plumbing was very affordable.

Thank you for repiping our home, Brian and Austin was very professional and courteous.

They replaced the water line from the meter to the house. There was one issue which they came out and addressed promptly. The personnel were very easy to work with. Stiĺl need to wait for the soil to settle in the 4 foot deep trench and around the meter.

We had a great experience with Tyler Whisman! Our water heater went out completely and he came out and gave us the estimate to fix or to replace. We felt he was very honest and that we got a good price. It's nice to have an honest professional !

5 STARS+. Very professional and friendly. Our job is extremely challenging & we loved Brandt's dedication & creative problem solving in trying to find a way to help us that's affordable. Competitors didn't even try.

I have called this company for various issues (tree roots, hot water heater, shower fixture overflow, etc), they deliver quality work!

Nathan was amazing ! He came out same day , gave us a quote , helped us break down pricing and financing and got to work the next day ! We appreciated how detail oriented he was , on time and kind he was. He installed a kitchen sink and faucet for us , then washer and dryer hookup with brand new water lines and plumbing. He worked extremely hard and we’re thankful for him!

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00