Best Drain Cleaning Equipment in Cincinnati OH

This plumbing company is very detailed. To let you know when the plumber is on the way. The plumber was very friendly and very knowledgeable. And very efficient as well. I would highly recommend them!

Shawn was great! He went above and beyond to make sure we were satisfied. We really appreciate working with people like him who seem to truly care about making their customers happy!

Great service. Very knowledgeable! Fixed our plumbing problem and the warranty is great!

Steve Fullam #2037 was excellent! We highly recommend him for his work ethic and advice for first time home owners! Steve was knowledgeable about the plumbing issues and he was quick to get started. Steve answered all our questions and we instantly felt less stressed about the situation. Thank you Roto-Rooter for sending Steve out to fix the issue!

I can’t rave enough about this company. This is my 2nd time using them & this time was more stressful. From beginning to end Alex & his team made the inconvenience of not having a toilet less stressful. He explained it start to finish, showed up on time, worked quickly & efficiently, and were able to finish exactly as they planned. His team goes above & beyond. Herrmann has a customer for life. Thank you. This team will do well & show up for you. HIGHLY recommended.

Best technicians and customer service in town. Everyone is so nice that they feel like family. I've been using Geiler for years and will continue to do so for however long I need their services.

My water heater finally went out the next day Austin and Travor came over and gave me some options on the best one to get for my family. I'm happy with the service that I have received they did a great job on the install. They did it right like it's supposed to be would recommend them to any one thanks again best plumbing

Nathan was very nice, thorough and transparent about the work required. In addition he happen to have discovered we believe one of my mothers rings. We think my Dad may have dropped it in the process of putting it away somewhere safe and secure. We were very appreciative!
He did a great job!

I seriously cannot believe this company is sent out to do work. Warranty company sends them out, technician is never on time, never responds to messages or calls, needs to order parts for job but won't tell you what they need. Working on a lawsuit against this company and warranty company at the moment because this is laughable and a total scam

First Visit:
Recently, I enlisted Roto-Rooter's services to clear clogged pipes in my kitchen and laundry room, but the outcome was unsatisfactory. Adding to my disappointment, the plumber initially claimed they couldn't access the roof to clear the four pipes, despite another company doing so successfully six years ago. He even said that would have been faster and had a better result. However, the plumber later contradicted himself, mentioning they could access the roof with a harness, but a shortage within their company prevented its use. This raised concerns about safety protocols and organizational efficiency. I reached out to the manager, who confirmed their plumbers weren't permitted on roofs but admitted they could access commercial roofs. The next day after water started seeping through the floor after running the dishwasher. I called our appliance repair man and he showed us the water was not coming from the dishwasher or from under the sink. The dishwasher wasn't the cause, and as the issue emerged after Roto-Rooter's work, I contacted Roto Rooter and they sent a repairman who denied responsibility and claimed we had bad pipes, despite PVC replacements of all our pipes a few years ago. When I requested a camera inspection, he wanted to charge me. Later, the manager, Ross Musa, called and repeated the same, but in a rude and arrogant manner. The high price of $480 to snake a pipe where the avreage charge in Fort Lauderdale, Fl is $75-$125 for minimal work, along with conflicting information from the plumber and manager regarding roof accessibility and safety gear, left a negative impression. The damages they caused, including the pipe they broke with the snake and subsequent water leakage, only added to my frustration. As a business consultant for 52 years, I strongly advise thorough research and exploring alternative options before considering Roto-Rooter for plumbing needs. I would like them to fix the pipe they broke or prove i have bad pipes and refund my $480.000.
Part 2 the reply from Roto Rooter:
From the Consumer on Wednesday, July 19, 2023 Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20343412, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
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Visit #2
They the same tech to take a look at my problem.The technician who arrived at my house turned out to be the very same person who had caused the initial problem. It was a frustrating and unexpected coincidence. When he showed up, he casually asked if I had called Roto Rooter, to which I replied, questioning who had sent him. Seemingly uninterested, he began to head back to his truck.
Once he finally came in to inspect the issue, he confidently stated that my kitchen floor was not leaking. However, he insisted that he turn the water on to properly assess the situation. He poured 15 gallons of water down the sink he said. Still, he maintained that there was no sign of a leak, assuring me the problem was resolved.And than the water coming up through the floor .
I asked him if it was possible for a plumber's snake to crack a PVC pipe. He admitted that it was indeed possible. He insisted that the only way to determine the exact location of the leak was by running a camera through the pipe. I agreed, thinking it would finally put an end to the uncertainty surrounding the situation.
However, much to my surprise, he then informed me that running the camera would come with an additional charge. I couldn't believe it –
Sadly, this was not an isolated incident with Roto Rooter. Numerous complaints had been filed against them for breaking pipes with their plumber's snakes.
Dealing with this situation had left me feeling disappointed and disillusioned with the service industry and Roto Rooter.

We now have water leaking under the floor it will not dry up even after using a shop vac.

I would like my money back $480.00