Best New Furnace Installation in Chicago IL
I generally do not write reviews for companies unless I am satisfied with them. I did, however, feel slighted by this company today and chose to write this review to provide honest feedback for them in their client interactions and for anyone potentially seeking them for service.
Our initial call with Right Away was easy ad prompt. I had a plumber come out and then after reviewing the costs and problems, decided to use them because of their initial quick response. I scheduled the earliest appointment which was to be today.
This afternoon, less than two hours before my scheduled time, I received a call from not the plumber or the scheduling manager, but a woman asking me if I wouldn't mind rescheduling. I said no, as I had waited for this appointment, and she said she'd call back trying to make my appointment happen. She then called back to let me know they couldn't, and when I voiced my upset at their lack of scheduling priorities or awareness, she said there was an emergency and that took precedence (although not in those words, Celene was in my opinion very curt and rude and lacking esteem for the clientele).
While I do realize sometimes emergencies happen on a companies end as well, I do not appreciate when I am made to feel like other people's plumbing issues are more important than mine, especially when I did my due diligence to schedule in a timely manner. Not only that, but to have it be so last minute to get the notice didn't allow me the day to look for other alternatives.
Sometimes businesses don't go out of their way to keep to their schedules or to their word, or try to find a creative solution to scheduling conflicts. For example, while I can understand that a plumber is delayed at a previous job - if it was my company, I would then ask that plumber to do a later day that day and work the next job nonetheless to try to take care of all the customers on that date that were promised time. I do not appreciate Right Away Plumbing, who I chose partly because of their namesake, delaying my services because they lack awareness of a customer's needs.
I am waiting for Tony the manager to call me back - if I hear anything positive from this company I will update my review. For now, I do not recommend this plumbing company.
chicagoillinoisplumber.com
Our initial call with Right Away was easy ad prompt. I had a plumber come out and then after reviewing the costs and problems, decided to use them because of their initial quick response. I scheduled the earliest appointment which was to be today.
This afternoon, less than two hours before my scheduled time, I received a call from not the plumber or the scheduling manager, but a woman asking me if I wouldn't mind rescheduling. I said no, as I had waited for this appointment, and she said she'd call back trying to make my appointment happen. She then called back to let me know they couldn't, and when I voiced my upset at their lack of scheduling priorities or awareness, she said there was an emergency and that took precedence (although not in those words, Celene was in my opinion very curt and rude and lacking esteem for the clientele).
While I do realize sometimes emergencies happen on a companies end as well, I do not appreciate when I am made to feel like other people's plumbing issues are more important than mine, especially when I did my due diligence to schedule in a timely manner. Not only that, but to have it be so last minute to get the notice didn't allow me the day to look for other alternatives.
Sometimes businesses don't go out of their way to keep to their schedules or to their word, or try to find a creative solution to scheduling conflicts. For example, while I can understand that a plumber is delayed at a previous job - if it was my company, I would then ask that plumber to do a later day that day and work the next job nonetheless to try to take care of all the customers on that date that were promised time. I do not appreciate Right Away Plumbing, who I chose partly because of their namesake, delaying my services because they lack awareness of a customer's needs.
I am waiting for Tony the manager to call me back - if I hear anything positive from this company I will update my review. For now, I do not recommend this plumbing company.
858 W Armitage Ave, Chicago, IL 60614
Plumber
Mr Coleman first called me and helped me stop the water until he could arrive! He showed up earlier than he said he could and repaired the issue with such professional precision and effort that I will be using him from now on for my plumbing needs!! Great man, great work ethic, very respectful and a true gentleman!! Thank you thank you!!
www.burrisandsons.com
7850 S Colfax Ave, Chicago, IL 60649
Plumber
I highly recommend this company, they did an awesome job !, rotted out my main sanitary line , clean friendly and on time !
pspplumbingil.com
925 N Lawndale Ave, Chicago, IL 60651
Plumber
I have been using this highly reputable Heating, Ventilating, and Air Conditioning Place for several years.
Besides being highly competent; more important the management team are very trust worthy and straight forward.
How many times does one have a bad experience with an unknown trades services company? Not at all with this one! They tactfully explain [if your problem or issue is severe] what needs to be done in order to adequately get the job fixed and repaired in a cost effective manner.
They have a number of experienced and knowledgeable technicians who are also highly skilled with backgrounds working in different trade specialties all around the globe.
We highly recommend this outfit whether you a have a commercial or residential situation. They will come out in a timely manner, observe your current issues and then inform you how they are able to rectify your particular situation. Call them anytime....they are excellent at all of the trade services they offer and respond extremely quickly to emergencies.
Working with many contractors as owner of residential properties; we have to rely on competent and fair trades professionals. This is what one finds and experiences at CJ Plumbing located in Evanston, IL.
Daniel L.
cjplumbingchicago.com
Besides being highly competent; more important the management team are very trust worthy and straight forward.
How many times does one have a bad experience with an unknown trades services company? Not at all with this one! They tactfully explain [if your problem or issue is severe] what needs to be done in order to adequately get the job fixed and repaired in a cost effective manner.
They have a number of experienced and knowledgeable technicians who are also highly skilled with backgrounds working in different trade specialties all around the globe.
We highly recommend this outfit whether you a have a commercial or residential situation. They will come out in a timely manner, observe your current issues and then inform you how they are able to rectify your particular situation. Call them anytime....they are excellent at all of the trade services they offer and respond extremely quickly to emergencies.
Working with many contractors as owner of residential properties; we have to rely on competent and fair trades professionals. This is what one finds and experiences at CJ Plumbing located in Evanston, IL.
Daniel L.
1906 Greenwood St Unit 2, Evanston, IL 60201
Plumber
Eds Plumbing came over and fixed my bad leak and did it the same day.They were comparable cost to other plumbers and Im very satisfied with the work.Thanks for the great job ! I would give them a call. Had tried other plumbers with not such good results.They are my new plumber for life.
www.thegreatestplumber.com
Chicago, IL